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Dean Bock

Overview Reviews (417) Inventory (165)

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Dean Bock

Dean Bock | Page 39

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.7

417 Reviews

Overview Reviews (417) Inventory (165)

Dealership Experience

4 yrs, 8 mos

Industry Experience

11 yrs

4.7

417 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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417 Reviews of Dean Bock

June 28, 2022

Dealership Rating

Employee Rating

They were nice, and seems like they did a wonderful job, the service took awhile but I had several recalls that neede taken care of! the service took awhile but I had several recalls that neede taken care of! More

by jannablanks

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 28, 2022 -

Mitchell Hyundai responded

Thanks for the service and the review. We are always tweaking our process to be more efficient. Looking forward to serving you again in the future.

June 23, 2022

Dealership Rating

Employee Rating

Fast and friendly service man. He met me outside wrote my info down and took my keys. He met me outside wrote my info down and took my keys. More

by firebugmel

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 23, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 20, 2022

Dealership Rating

Employee Rating

Very helpful. And always polite and friendly. Greatly appreciated. I drive 20 extra miles for your service! And always polite and friendly. Greatly appreciated. I drive 20 extra miles for your service! More

by ginag

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese

Jun 21, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 18, 2022

Dealership Rating

Employee Rating

Great service from an excellent team of professionals. There’s no one else I’d rather do business with. There’s no one else I’d rather do business with. More

by mrc78

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 19, 2022 -

mrc78 responded

Thanks for a job well done.

June 17, 2022

Dealership Rating

Employee Rating

It's always a pleasure going to the Hyundai in Enterprise cause they are always so awesome cause they are always so awesome More

by angelapina

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 21, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 15, 2022

Dealership Rating

Employee Rating

Always freindly staff and great service. I'm on my 10th year of using this Service Department. I'm on my 10th year of using this Service Department. More

by DES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese

Jun 15, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 14, 2022

Dealership Rating

Employee Rating

Been doing oil consumption test since November of 2021. Can never get a straight answer on how many test has to be done. Was told after the cylinder soak was done they would check again after a 1000 miles Can never get a straight answer on how many test has to be done. Was told after the cylinder soak was done they would check again after a 1000 miles and decide if motor needs replacing. Now being told have to complete 2 more test even though its 2 quarts low every time. Inexperienced service advisors. More

by braswell5997

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 14, 2022 -

Mitchell Hyundai responded

Thank you for the review on us here at Mitchell Hyundai. Unfortunately, oil consumption issues are a drawn-out process that the manufacture makes us do. We have no control over the process or length of the process. I apologize that you were misled with beginning information that we provided you. Once the drive cycle is done after the cylinder soak, we will contact corporate to see what they are going to do. Oil consumption is not currently under any recalls at this time. Time may change that as well. Please let us know if you want do continue to do the consumption test procedures. I apologize for any misleading or incorrect information you may have received from us in the past. Mitch Deese Service Manager

Jun 14, 2022 -

braswell5997 responded

Will continue to do the test. Thanks

June 09, 2022

Dealership Rating

Employee Rating

Everyone was very nice and guided me every step of the way. I will definitely come back when I need service on my vehicle again. way. I will definitely come back when I need service on my vehicle again. More

by Liz Vigor

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Kyle Roehler, Ryan Young

Jun 09, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 06, 2022

Dealership Rating

Employee Rating

Mitchell Hyundai of Enterprise will always work on my vehicles you have the best service and I am well pleased vehicles you have the best service and I am well pleased More

by Albertlcarroll88

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ryan Young

Jun 07, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 02, 2022

Dealership Rating

Employee Rating

I am we pleased with the service at Enterprise hyundai and courtesy of the mechanic and office personnel and courtesy of the mechanic and office personnel More

by Albertlcarroll88

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 07, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

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