Dean Reyes | Page 9

Relaxed experience and smooth transaction My first time purchasing a new car turned out to be a very good experience. Despite being a rather busy Sunday the Salesmen took the time to talk to m My first time purchasing a new car turned out to be a very good experience. Despite being a rather busy Sunday the Salesmen took the time to talk to me about the various trims and differences (or lack thereof) between a 2019 and a 2018 model. After two test drives I went home that afternoon with a new car I was very happy with both the car and the experience! More

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Diligent and caring Just bought a CPO Jetta TDI SportWagen with the caring help of Dean Reyes. After a false start, I'd written a car like this within my budget but Dean Just bought a CPO Jetta TDI SportWagen with the caring help of Dean Reyes. After a false start, I'd written a car like this within my budget but Dean didn't give up and in a few days called me with the perfect vehicle to meet all my needs. So far, the service people have been able to answer all my questions in the kindest, complete way. Highly recommend! More

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Bait-and-Switch, not willing to explain and unwelcoming I was treated with absolute disrespect during my visit on Saturday, September 29th, 2018. I went in to view a CPO vehicle ('15 VW GTI Autobahn - Silve I was treated with absolute disrespect during my visit on Saturday, September 29th, 2018. I went in to view a CPO vehicle ('15 VW GTI Autobahn - Silver) that had very competitive pricing, and worked with Dean through the process. Things were going overall well through the 4 hours I was there. The Sales Manager Chip was very friendly, and was the one who originally scheduled my appointment with Dean. I understand this may be a smaller dealership, but I was uncomfortable at multiple times such as... Provided the vehicle to test drive but without anybody with me or verification of my valid driver's license or insurance and being shown the vehicle paperwork while having been seated right across the bathroom door. The absolute worst is yet to come... 1. The front passenger wheel was heavily curb rashed, and I requested a quote to have it repaired from the dealer upon pickup or later w/ appointment, but they refused to let me pay for it separately and insisted on placing it on the sale price to finance. 2. After being provided the paperwork for the Volkswagen 112-point CPO inspection paperwork, I noted that the entire section for Underbody was incomplete (which may be due to the fact that this car had only been on the lot for 8 days), with the exception of the tires and tread. When questioned how this part was not completed, yet placed on sale as CPO, Dean assured me it CPO, stepped away for 1 minute and came back with the checkmarks on the sheet. That did not put my mind at ease. 3. The invoice contained a $795 "Destination Fee". Dean himself told me the vehicle had been traded into the location, and when I asked what this charge was, he told me this is how the dealer includes the 2yr Bumper-to-Bumper CPO vehicle warranty. This bumper-to-bumper coverage should inherently be included within VW's Certification standards, as well as SiriusXM for compatible vehicles (which was not mentioned even once). Either this was false, or intentionally misleading since the price listed online and in the dealership was for a VW Certified Pre-Owned Vehicle. When I told them to stop before running credit, and I would need another day to consider, as well as contact VW to better understand the certification process, Dean told me that I wasted his time, that he would not sell me the vehicle even if I came back the next day, and that I was no longer welcome at the dealership. Despite only wanting clear and comfortable explanations for a relatively new car buyer (Under 30, 2nd vehicle purchase), I was essentially kicked out of the dealership. When I asked for the personal information I had submitted on the paperwork, the financial manager said "you're not buying the car?" with an attitude and pushed the paperwork back towards me. They would not allow me to take any of the vehicle information, invoice or inspection paperwork (copies) with me. Suffice to say, I definitely won't return to this dealership, and I've already retold these events to several friends, family and coworker. I'm also filing a complaint with corporate VW to ensure that this dealership's CPO process is audited, because of my concerns with the inspection paperwork just getting checks from the salesperson and not wanting to take the chance of others getting an improperly certified vehicle. More

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I had a great experience buying my new car. I highly recommend this dealership to my family and friends. Sami and his manager really took care of my car needs and exceeded my expectations. I highly recommend this dealership to my family and friends. Sami and his manager really took care of my car needs and exceeded my expectations. More

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A great first time buyers experience Excellent and fast service. Had the car all set for me and made the whole experience easy! Dean did an amazing job! Definitely reccomend this dealsehi Excellent and fast service. Had the car all set for me and made the whole experience easy! Dean did an amazing job! Definitely reccomend this dealsehip to everyone More

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Alexandria VW sales review Very efficient, professional experience. Drove from Valley Forge, PA to purchase vehicle at Alexandria VW. Dean Reyes very excellent salesman. Car app Very efficient, professional experience. Drove from Valley Forge, PA to purchase vehicle at Alexandria VW. Dean Reyes very excellent salesman. Car appeared to be in great shape Finance girl extremely helpful and went out of her way to procure good interest rate. Have purchased multiple cars in last few years - one of best dealership experiences! More

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Great Experience I had a great experience at Alexandria Volkswagen. Dean got the job done in less than an hour I was financed and driving off the lot with no hassle an I had a great experience at Alexandria Volkswagen. Dean got the job done in less than an hour I was financed and driving off the lot with no hassle and no money down!! More

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Honest and straightforward I initially was apprehensive about going to Alexandria, Volkwagen after hearing reviews from friends and coworkers. Some friends indicating the servic I initially was apprehensive about going to Alexandria, Volkwagen after hearing reviews from friends and coworkers. Some friends indicating the service was terrible and the salespeople were rude. For this reason, I didn't bother making an appointment. After visiting several dealerships in the area, my boyfriend and I decided to swing on over to Alexandria, despite the reviews. We were introduced to Dean Reyes as our salesmen. We test drove a CPO 2016 Tiguan with all the fancy gadgets that I was looking for in a compact SUV (i.e. leather interior, back up camera, blue tooth enabled). When I was ready to start the process of purchasing the vehicle, Dean prefaced the negotiation by explaining that Alexandria VW has a little/no haggle policy around their CPO price (I also observed this with another VW dealer on the Beltway). Given that the price was competitive and within my budget, I didn't want to pass the offer. Throughout the experience, Dean answered all our questions genuinely. Overall, I am happy with the purchase and love my Tiguan! More

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Dean Reyes is a great salesman not so the finance manager Dean is a totally honest and helpful salesman: the best I’ve ever worked with. My only negative is my surprise when I was told that I didn’t qualif Dean is a totally honest and helpful salesman: the best I’ve ever worked with. My only negative is my surprise when I was told that I didn’t qualify for the 1.99% financing and would have to take 2.99%. I immediately showed them through my bank app that my credit rating was indeed above the minimum requirement and the finance manager’s response was to give me a rate of 2.49%. Seriously? Are they that deceitful and dishonest? Bottom line: read your contract and know your financial info More

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Dean was great! Dean was very helpful throughout the entire process. He was kind and attentive. Buying my first car with him wasn’t complicated or scary like everyone Dean was very helpful throughout the entire process. He was kind and attentive. Buying my first car with him wasn’t complicated or scary like everyone says. The process was quick and ai got EXACTLY what I wanted. Couldn’t be happier with my new vehicle from vw alexandria with the help of Dean. More

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