Dean Russo | Page 2

Friendly and knowledgeable until they received the deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company res deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company responded within hours, nail sticking out of tire when supposedly the vehicle just finished inspection?, tried to withhold car mats (told me I can find deals on eBay), only provided 1 key, couldn’t get a call from the general manager and no real concern for my time nor the terrible experience. Lots of excuses. More

by Inhoss Verified Customer Verified Customer

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My experience buying a used Toyota was very positive. It seems to be a very popular dealership who knows how to serve people respectfully. It seems to be a very popular dealership who knows how to serve people respectfully. More

by SWADEELICORA Verified Customer Verified Customer

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Great experience good people Tomas was awesome and has been keeping me up to date every step been keeping me up to date every step More

by jimmy6171990 Verified Customer Verified Customer

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The team was very welcoming with an ability to make me feel comfortable and knowledgeable about every step in the process. feel comfortable and knowledgeable about every step in the process. More

by tbetz Verified Customer Verified Customer

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Bait and Switch dealership, tires on advertised truck were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second at cost, and finally while while driving home the tire pressure alert screen said there was a malfunction and to call the dealer, called the sales manager who forwarded call to the service department who failed to pick up More

by mulder10 Verified Customer Verified Customer

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Personnel were all helpful. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. More

by JEANLANGLEY8 Verified Customer Verified Customer

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Very nice guys. Will recommend to everybody. The helped me a lot and called the bank for me. Will recommend to everybody. The helped me a lot and called the bank for me. More

by Tita Verified Customer Verified Customer

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Unprofessional service, passing the buck between sales, manager, finance and office, confusing pricing, pressure tactics, below expectations. manager, finance and office, confusing pricing, pressure tactics, below expectations. More

by MK Verified Customer Verified Customer

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First I didn’t work with Juan Rodriguez. Second, a simple request. No ‘4’ in the license plate #. My wife is Chinese and the sound of 4 in Mandarin Chinese sounds similar to the word dea Second, a simple request. No ‘4’ in the license plate #. My wife is Chinese and the sound of 4 in Mandarin Chinese sounds similar to the word death in Mandarin Chinese. I asked to be contacted BEFORE registering the vehicle. “Of course” I was told. Don’t you know the very first character on the plate # is a 4. I loathe incompetence and sales people and businesses that don’t take their customers requests seriously. I have a friend that’s is a salesperson for Toyota. I asked if he ever sells to Chinese and when I asked if they had any special requests he said yes. No 4 in the license plate # More

by bgauth Verified Customer Verified Customer

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From the moment we walked in we were greeted and taken care of. All of our questions were answered making it an easy decision to buy a new car. I was very smooth process. Looking forward to a long relat care of. All of our questions were answered making it an easy decision to buy a new car. I was very smooth process. Looking forward to a long relationship with Westboro Toyota. More

by kkmoran0214 Verified Customer Verified Customer

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