"Awesome to work with!"
- Michael Poulin
Everyone at the dealership was great to work with and helped us get the best deal possible. Love the Explorer Sport!
I recommend this dealership!
"DON'T TAKE YOUR CAR HERE!!!!!!"
I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Waterville (who didn't get back to me). I took my car here and that was a huge mistake. They replaced the master cylinder and made my car unsafe to drive! My brakes no longer worked. They charged me $400 for that and said they weren't liable because they didn't actually diagnose the problem.
I tried to tell Jen Robinson, Chris Goulette, and Dean Swindler several times that they made my car unsafe to drive. All of them said it was not Rowe Auburn's fault. At one point Jen Robinson told me, "YOU made your car unsafe to drive. We just did what YOU asked us to." No kidding -- she actually said that!
After fighting with them for hours, they finally agreed to put the old master cylinder back on the car. Like magic, my car was suddenly safe to drive again. So obviously, they had a defective part, but they still tried to charge me over $400 for putting a defective part on my car and destroying my brakes!
They eventually refunded my money, but I would never go back here.
"This professional service team has taken excellent care..."
- tommy tinkle
This professional service team has taken excellent care of us for years. They are totally dedicated,well trained, honest, professionals. We are always provided with the best service possible in a timely manner, keeping our time and schedule in mind. They do not quit until the job is perfect and the customer is completely satisried. This includes Service and sales. Time and time again they have gone above and beyond what was satisfactory.
Other Employees Tagged:
, Rob, James, Leo, Chris, Jason, Mike ,Dean