Dean Textor | Page 5

We found the CRV we wanted quick,Dean showed the car,deal was done. Frank worked with us,choosing the right extended warranty was done. Frank worked with us,choosing the right extended warranty More

by THRABAR Verified Customer Verified Customer

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I was satisfied with the communication and the time my car mwas being serviced for car mwas being serviced for More

by DMNYLEN Verified Customer Verified Customer

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Very accommodating to needs while car is being serviced. Reliable and courteous. I highly recommend them Reliable and courteous. I highly recommend them More

by DEBBIECAMP13 Verified Customer Verified Customer

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I recently made a purchase for a 2024 Honda HR-V. I felt confident in my purchase primarily because of my sales men Mario Avile’s guidance. He allowed me to test drive the vehicle, introduced me to i I felt confident in my purchase primarily because of my sales men Mario Avile’s guidance. He allowed me to test drive the vehicle, introduced me to its features, and recommended the SUV, which was indeed my preference. I highly recommend Mario Avile for any purchases or inquiries. Not only does he provide exceptional customer service, but his ability to communicate fluently in Spanish added an extra layer of comfort throughout the entire purchasing process. Mario's professionalism was evident as he never exerted any undue pressure on me to finalize any decisions. Without a doubt, I will be returning to him for future sales and enthusiastically recommending his services. Thank you sincerely, Mario, for your outstanding assistance. More

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Emily seaman is friendly,knowlegbly. and thorough.it was a pleasure .,having her as sales person and thorough.it was a pleasure .,having her as sales person More

by PINEP141 Verified Customer Verified Customer

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Very easy to deal with. Was able to get the car I wanted with little negotiation. Dean Textor the salesperson was great and I was out with my car in just over two hours. Was able to get the car I wanted with little negotiation. Dean Textor the salesperson was great and I was out with my car in just over two hours. More

by SHONUF316 Verified Customer Verified Customer

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Brought my 2003 Accord in for an alignment. The service technicians were very helpful and knowledgeable. Got an estimate to replace ball joints on front suspension. Price was quite high. The service technicians were very helpful and knowledgeable. Got an estimate to replace ball joints on front suspension. Price was quite high. More

by IANBAR44 Verified Customer Verified Customer

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They sold a $25,000 car and the engine light came on two days afterwards and I was given the runaround for a week and a half to another company to get it fixed and told I had coverage and I didn’t so my fir days afterwards and I was given the runaround for a week and a half to another company to get it fixed and told I had coverage and I didn’t so my first payment is due and so is the $1200 bill More

by HENNDAWGGY Verified Customer Verified Customer

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I experienced great customer service at Honda of Toms River when purchasing my new 2023 Honda Acccord! River when purchasing my new 2023 Honda Acccord! More

by victorialeotsakas Verified Customer Verified Customer

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The buying process was painful as I was assigned a new sales rep with zero experience. After an initial period of struggling through conversation, I asked him to get a manager or another sales rep to assi sales rep with zero experience. After an initial period of struggling through conversation, I asked him to get a manager or another sales rep to assist him/us in the process. The individual who came to the rescue (Dean) was great. Someone should have been assigned to support this new rep, so a customer would not have to struggle through the processes while the new rep learned the job. The same thing happened when I went to pick up the vehicle. Again, after some time trying to get through a bundle of paperwork with the new rep (who was completely unprepared for me when I arrived for our scheduled delivery appointment). He had no idea what to do and was trying to work through it with me, repeatedly getting up to ask others what needed to be done and to get answers to questions I was asking. I, again, had to ask that he get another person to help us complete the sale and trade-in the paperwork. It took way more time than it should have to get me squared away. The finance guy, Frank, was great. He is personable, knows his job and worked with me to get an extended warranty and better finance terms through a third-party finance company, which had better rates than Honda for the term I needed. Beyond the problems with the initial sales rep, I found that the window etching performed by the dealership was done incorrectly. Some of the etches were not straight, one was barely visible, and the others were poorly done. They have an etched halo around the VIN. This screwed up my brand new $42K vehicle. I show the manager the etching, which he admitted was very poorly done. At one point, he said it might fade over time. Really? It's etched! I searched for a vehicle in meteorite gray w/ a gray interior. I bought the vehicle at this dealership for this reason. They were the only area dealership with the model and color I had hunted down and waited weeks for. He did offer to put me in another vehicle, however he could not offer me the color options I had purchased. I want the same vehicle I had purchased: meteorite gray w/ a gray interior. I do not want a red or white car with black interior. I had the vehicle ceramic coated days after picking it up. My detailer noticed the etching immediately and said he was unable to buff it out or do anything to correct it. He said he had not seen a job so poorly done before. The manager offered to refund the price of the etching (about $200) which I said would be a start, but I do not feel it covers the value of the damage done. I spoke with another individual at the dealership who said she would try to find out if there were any other options to possibly fix the etches. I was appreciative for the extra effort. Two weeks passed without any word during which time I had left messages. On top of this, when I was called and told my new license plates and registration arrived at the dealership, I was told that they would be overnighted to me. If there were any problems, I would receive another call. This was a Friday. The following Friday, I had still not received the plates. When I called, I was told that they were sitting on her desk. They said they would send them out that afternoon. My temp tags had expired on this day, so I said I would drive to the dealership the next day to pick them up rather than wait three more days to get them. I do not live close to the dealership, so it took me three hours round trip to pick up the plates. Yes, I received apologies for the various issues, but they don't do me much good. The windows will remain messed up, and I still had to make a trip that should not have been necessary. The etching issue is very noticeable to me. I know its there, and it bothers me. I'm kind of stuck, shy of legal action. As a customer, the overall experience was not good. I am not happy. I cannot recommend this dealership. If they can find/offer a better remedy, that may change. More

by LUNARCRANK Verified Customer Verified Customer

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