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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 17

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
201 Reviews
4.8

201 Reviews

Write a Review

201 Reviews of Deana Hicks

December 04, 2021

Dealership Rating
Employee Rating

Great team thanks 😊 deana thanks provide a loaner vehicle and fixed mine and they washing the car Spitzer dealership is the best More

by irieamp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Howard

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Dec 07, 2021

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855

November 30, 2021

Dealership Rating
Employee Rating

Deana hicks is amazing, and very professional! Shes the best at spitzer toyota!!!!! Deff. Recommend her More

by suzanna_91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 02, 2021

Spitzer Toyota Monroeville responded

Thank you for taking the time to write this review. We are pleased to hear that Deana was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855

November 02, 2021

Dealership Rating
Employee Rating

My wife and I have been life-long customers at Spitzer (over 40 years) and the customer service has always been the number one reason. Their service Department has always helped us out and been reliable a More

by jdinapoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennine Bonifati, Amil Krueger

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Nov 04, 2021

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

October 22, 2021

Dealership Rating
Employee Rating

Good experience even though we couldn’t wheel and deal at this time. Nice staff More

by mmlary2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree , James Thomas and Joshua

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Oct 26, 2021

Spitzer Toyota Monroeville responded

Hi there, thank you; we appreciate your feedback! We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Robert Thomasson, General Manager, (877) 735-3855

October 16, 2021

Dealership Rating
Employee Rating

All good! was press for time,Spitzer got it done ,service was professional...thanks again! More

by edus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 19, 2021

Spitzer Toyota Monroeville responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Best, Robert Thomasson, General Manager, (877) 735-3855

October 11, 2021

Dealership Rating
Employee Rating

Reliable, efficient, friendly service. Deana Hicks was great! She’s knowledgeable and explains issues clearly More

by Su
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 13, 2021

Spitzer Toyota Monroeville responded

Thank you for your great review, Su! We're glad that Deana could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

September 24, 2021

Dealership Rating
Employee Rating

Deana Hicks is the reason I get my auto service in monroeville, She is attentive and listens and pleasant More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 28, 2021

Spitzer Toyota Monroeville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855

September 17, 2021

Dealership Rating
Employee Rating

Ease of appointment setting - very friendly and knowledgeable staff - thorough, qualified and experienced technicians - competitive pricing. Deana Hicks waited on us this time and gave us the best More

by ds15147
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 21, 2021

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855

September 10, 2021

Dealership Rating
Employee Rating

Each component, sales, F&I and service has exceeded my expectations. All were highly informed on their assigned duties. Each also made it very clear that customer satisfaction is a dealer priority. Spitze More

by Jsjr3483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree , Carlos in sales highly recommended Deanna as a Service Advisor.

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Sep 14, 2021

Spitzer Toyota Monroeville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855

September 09, 2021

Dealership Rating
Employee Rating

Deanna Hicks did a terrific job yesterday managing the service desk. She was the only person there for most of the 4 hours that I was there. She was very poised and a great representative for Spitzer Toy More

by BrownsFanInPittsburgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: None

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Sep 13, 2021

Spitzer Toyota Monroeville responded

Thank you for your great review! We're glad that Deanna could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

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