Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 18

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
201 Reviews
4.8

201 Reviews

Write a Review

201 Reviews of Deana Hicks

August 17, 2021

Dealership Rating
Employee Rating

Deana Hicks is an excellent service advisor. She always gives the extra effort to insure that the customer is treated in a fair manner. I recently requested a oil change and a tire rotation for my vehicle More

by niederst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Spitzer Toyota Monroeville responded

Thank you for the awesome feedback! You're right, Deana is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, Robert Thomasson, General Manager, (877) 735-3855

August 17, 2021

Dealership Rating
Employee Rating

Fast, quality and excellent service. I have been a Toyota client at Spitzer for many years, there is none better in providing friendly personal service. More

by plwolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Robert Thomasson, General Manager, (877) 735-3855

August 10, 2021

Dealership Rating
Employee Rating

Deana Hicks was very friendly and efficient during my visit to Spitzer Toyota. She was very knowledgeable and answered all my questions. I was in and out in about 1 hour. More

by jcmoyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2021

Spitzer Toyota Monroeville responded

Thank you for taking the time to write this review. We are pleased to hear that Deana was able to provide an efficient and overall positive experience. Best, Robert Thomasson, General Manager, (877) 735-3855

August 10, 2021

Dealership Rating
Employee Rating

Deana Hicks of the service department is awesome. She’s very knowledgeable and gives me great advice for what my truck needs and when it needs it. Its a pleasure to work with her as i know things will be d More

by Daryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Thomasson, General Manager, (877) 735-3855

August 09, 2021

Dealership Rating
Employee Rating

I have been working Spitzer Toyota for well over 5 Years... And as long as I have a Vehicle from Toyota, this will ALWAYS BE MY HOME!!! More

by Black Ops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Robert Thomasson, General Manager, (877) 735-3855

July 21, 2021

Dealership Rating
Employee Rating

Spitzer Toyota has always been good to me. From purchase to service. Friendly people topped off with great service from Deana Hicks. A dedicated employee. More

by rlpavlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Spitzer Toyota Monroeville responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

July 19, 2021

Dealership Rating
Employee Rating

Deana Hicks has been serving us for over 20yrs. She is awesome. We buy our vehicles through her. We go through her to make our appointments etc. She again. Is the best. More

by Donald.tucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Spitzer Toyota Monroeville responded

Hi Donald and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Robert Thomasson, General Manager, (877) 735-3855

July 06, 2021

Dealership Rating
Employee Rating

The check-in was very efficient and the service advisor was very friendly. I was called promptly when the services were completed and the over-the- phone payment was handled very smoothly.bm More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Spitzer Toyota Monroeville responded

Tony, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855

July 05, 2021

Dealership Rating
Employee Rating

Deana Hicks was efficient and kept me informed in a pleasant manner. Oil change should have been full synthetic, did not ask me. They had a computer problem. That is the second time that has happened d More

by Matthewjo9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Spitzer Toyota Monroeville responded

Hi Matthew, and thank you for this great review! We're happy to hear that Deana took care of you! They are a great asset and we appreciate all that they do. Best, Robert Thomasson, General Manager, (877) 735-3855

June 20, 2021

Dealership Rating
Employee Rating

Deana Hicks was my service advisor.. she was very courteous and knowledgeable. I had asked her to get me a price/labor on a serpentine belt, while I was waiting for my car to be inspected she returne More

by Jgnixdorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

Spitzer Toyota Monroeville responded

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. Best, Robert Thomasson, General Manager, (877) 735-3855

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