Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 18

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
207 Reviews
4.8

207 Reviews

Write a Review

207 Reviews of Deana Hicks

October 16, 2021

Dealership Rating
Employee Rating

All good! was press for time,Spitzer got it done ,service was professional...thanks again! More

by edus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2021

Spitzer Toyota Monroeville responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Best, Robert Thomasson, General Manager, (877) 735-3855

October 11, 2021

Dealership Rating
Employee Rating

Reliable, efficient, friendly service. Deana Hicks was great! She’s knowledgeable and explains issues clearly More

by Su
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Spitzer Toyota Monroeville responded

Thank you for your great review, Su! We're glad that Deana could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

September 24, 2021

Dealership Rating
Employee Rating

Deana Hicks is the reason I get my auto service in monroeville, She is attentive and listens and pleasant More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2021

Spitzer Toyota Monroeville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855

September 17, 2021

Dealership Rating
Employee Rating

Ease of appointment setting - very friendly and knowledgeable staff - thorough, qualified and experienced technicians - competitive pricing. Deana Hicks waited on us this time and gave us the best More

by ds15147
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855

September 10, 2021

Dealership Rating
Employee Rating

Each component, sales, F&I and service has exceeded my expectations. All were highly informed on their assigned duties. Each also made it very clear that customer satisfaction is a dealer priority. Spitze More

by Jsjr3483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree , Carlos in sales highly recommended Deanna as a Service Advisor.

Sep 14, 2021

Spitzer Toyota Monroeville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855

September 09, 2021

Dealership Rating
Employee Rating

Deanna Hicks did a terrific job yesterday managing the service desk. She was the only person there for most of the 4 hours that I was there. She was very poised and a great representative for Spitzer Toy More

by BrownsFanInPittsburgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: None

Sep 13, 2021

Spitzer Toyota Monroeville responded

Thank you for your great review! We're glad that Deanna could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

August 17, 2021

Dealership Rating
Employee Rating

Deana Hicks is an excellent service advisor. She always gives the extra effort to insure that the customer is treated in a fair manner. I recently requested a oil change and a tire rotation for my vehicle More

by niederst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Spitzer Toyota Monroeville responded

Thank you for the awesome feedback! You're right, Deana is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, Robert Thomasson, General Manager, (877) 735-3855

August 17, 2021

Dealership Rating
Employee Rating

Fast, quality and excellent service. I have been a Toyota client at Spitzer for many years, there is none better in providing friendly personal service. More

by plwolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Robert Thomasson, General Manager, (877) 735-3855

August 10, 2021

Dealership Rating
Employee Rating

Deana Hicks was very friendly and efficient during my visit to Spitzer Toyota. She was very knowledgeable and answered all my questions. I was in and out in about 1 hour. More

by jcmoyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2021

Spitzer Toyota Monroeville responded

Thank you for taking the time to write this review. We are pleased to hear that Deana was able to provide an efficient and overall positive experience. Best, Robert Thomasson, General Manager, (877) 735-3855

August 10, 2021

Dealership Rating
Employee Rating

Deana Hicks of the service department is awesome. She’s very knowledgeable and gives me great advice for what my truck needs and when it needs it. Its a pleasure to work with her as i know things will be d More

by Daryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Thomasson, General Manager, (877) 735-3855

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