Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 19

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
207 Reviews
4.8

207 Reviews

Write a Review

207 Reviews of Deana Hicks

August 09, 2021

Dealership Rating
Employee Rating

I have been working Spitzer Toyota for well over 5 Years... And as long as I have a Vehicle from Toyota, this will ALWAYS BE MY HOME!!! More

by Black Ops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Robert Thomasson, General Manager, (877) 735-3855

July 21, 2021

Dealership Rating
Employee Rating

Spitzer Toyota has always been good to me. From purchase to service. Friendly people topped off with great service from Deana Hicks. A dedicated employee. More

by rlpavlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Spitzer Toyota Monroeville responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

July 19, 2021

Dealership Rating
Employee Rating

Deana Hicks has been serving us for over 20yrs. She is awesome. We buy our vehicles through her. We go through her to make our appointments etc. She again. Is the best. More

by Donald.tucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Spitzer Toyota Monroeville responded

Hi Donald and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Robert Thomasson, General Manager, (877) 735-3855

July 06, 2021

Dealership Rating
Employee Rating

The check-in was very efficient and the service advisor was very friendly. I was called promptly when the services were completed and the over-the- phone payment was handled very smoothly.bm More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Spitzer Toyota Monroeville responded

Tony, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855

July 05, 2021

Dealership Rating
Employee Rating

Deana Hicks was efficient and kept me informed in a pleasant manner. Oil change should have been full synthetic, did not ask me. They had a computer problem. That is the second time that has happened d More

by Matthewjo9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Spitzer Toyota Monroeville responded

Hi Matthew, and thank you for this great review! We're happy to hear that Deana took care of you! They are a great asset and we appreciate all that they do. Best, Robert Thomasson, General Manager, (877) 735-3855

June 20, 2021

Dealership Rating
Employee Rating

Deana Hicks was my service advisor.. she was very courteous and knowledgeable. I had asked her to get me a price/labor on a serpentine belt, while I was waiting for my car to be inspected she returne More

by Jgnixdorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

Spitzer Toyota Monroeville responded

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. Best, Robert Thomasson, General Manager, (877) 735-3855

June 18, 2021

Dealership Rating
Employee Rating

Since I purchased my Release Series 10 Scion xB brand new, straight of the truck mind you, I have always had it serviced at Spitzer Scion/Toyota in Monroeville. I have never had any issues with the Servi More

by Ballcaplover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

Spitzer Toyota Monroeville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855

June 16, 2021

Dealership Rating
Employee Rating

Deana Hicks is always so helpful and pleasant. She reminded me of a needed oil change and i appreciate that.She's a great employee. More

by tgaines60
Customer Service
Recommend Dealer
Yes
Jun 21, 2021

Spitzer Toyota Monroeville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

June 10, 2021

Dealership Rating
Employee Rating

I recently had a wonderful experience with Deana Hicks as my service advisor. Deana is attentive, accurate, understanding, polite, and most cooperative. Spitzer is lucky to have Deana in their service depa More

by steviepa
Recommend Dealer
Yes
Jun 14, 2021

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Robert Thomasson, General Manager, (877) 735-3855

June 10, 2021

Dealership Rating
Employee Rating

I was greeted by Deana Hicks. She was very friendly. Deana listened, and then explained everything to me. Also scheduled my next appointment Really didn't have much contact with Service person once my More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks

Jun 14, 2021

Spitzer Toyota Monroeville responded

Hi Pam and thanks for the great feedback! We're very happy that Deana was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855

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