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Deandre Scott
133 Reviews
Dealership Experience
1 yr, 6 mos
Industry Experience
10 yrs, 6 mos
133 Reviews
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133 Reviews of Deandre Scott
November 13, 2025
Above and beyond service. As a first time customer I will definitely return and make this dealership my go to place for my pilot service needs. As a first time customer I will definitely return and make this dealership my go to place for my pilot service needs. More
by d.shelter
Verified CustomerOther Employees Tagged: Deandre Scott
November 08, 2025
Very efficient and friendly. I was done in the time frame he told me. Always a good experience when we go there I was done in the time frame he told me. Always a good experience when we go there More
by donnaarlis
Other Employees Tagged: Fred Euell, Bill Thomas, TJ Duckworth , Raven Budden, Philip Casserino
November 06, 2025
⭐️⭐️⭐️ “I had a great experience with this dealership! The staff was friendly, professional, and very helpful throughout the entire process. Highly recommend to anyone looking for quality service and hone The staff was friendly, professional, and very helpful throughout the entire process. Highly recommend to anyone looking for quality service and honest people!” More
by smith_sn
October 27, 2025
As always in and out. Great customer service all around , the bathroom very clean and smells well kept. Waiting area very clean. Thank you for being a great dealership. Great customer service all around , the bathroom very clean and smells well kept. Waiting area very clean. Thank you for being a great dealership. More
by ycobb441
October 07, 2025
My experience started when my advisor was very off putting about me being there for my appointment early. I dropped my car off at 7am for my 9:30am appt, my advisor seemed irritated I was there. I tol putting about me being there for my appointment early. I dropped my car off at 7am for my 9:30am appt, my advisor seemed irritated I was there. I told him I had a 930 appt. I told him I was getting an oil change and had a tire losing air. I told him I had the warranty on wheels and tires when I purchased the car new from another Honda dealer. His response was well we don’t use the same programs as other dealers. I have brought my vehicle in 2 previous times and worked with Ms Kelli, she was always helpful and went the extra mile with my vehicle. I have red suede seats she always put a seat cover over the seat and that seat cover stayed on until I got the car at completion. I can’t verify that was the case this time as I never saw one placed and there wasn’t one on the seat when I picked up my car 4 days later. My car was held hostage basically for 2 days for a simple tire change. The problem with the tire wasn’t assessed soon enough, a tire had to be ordered and couldn’t be delivered until tuesday. Nothing was offered to ease that trouble. I was told the tire would be replaced the next day and I could get my car. I had to contact my advisor the next day to get an update and that trend continued for the next 2 days. The advisor stated the truck had not arrived with the tire but should be in around 12, I asked am I first in line to have my tire replaced, seeing as my appt was from Monday and it’s Tuesday, I feel I had more priority. I was told yes! I was not contacted until 4pm that the work was complete BUT I can’t have my vehicle until the warranty pays outs. So now my car is hostage. I could not get a clear answer as to why my car took potentially 4 hours to replace one tire, as the oil change was already completed Monday. When my concerns of not getting my car back for another 24-48hr arouse I was met with that’s just how it is. I asked for a manager. I expressed my concerns with the manager and the lack of communication and accountability from my advisor to provide customer service in getting my process completed in a timely manner so I wasn’t without a vehicle. She said she would check on something and call me back. She did not call me back. Another manager called me and basically told me the same. He stated they have no courtesy vehicles so I could rent a one for $49 a day. Seeing as they were the ones delaying my pickup I felt they should provide that service without charge. Again I expressed my issue with the timeline of work conducted. They kept putting the delay on the warranty company but my advisor tried to tell me I could call the company and maybe expedite it. After talking with the manager he suggested my advisor contact the warranty company and 3 way me on the call. We I never received that call for a 3 way. I got a call back saying nothing could be done for me. I will have to wait for payment. So we move to Wednesday. I waited again for communication. I wasn’t contacted until almost 10am stating he was going to check on it when he got caught up. It’s Wednesday I feel I should have been the top of that list of things to accomplish that morning. After getting no communication from him again until I messaged him at 2:43pm asking for an update, he said he just got off the phone and they have everything and if I had questions that I can reach out to them. An opportunity that could have been taken for that 3 way but no. I finally called warranty and found out the paperwork wasn’t received till 10am wed. I was able to get payment sent at 10pm by providing documentation, but my advisor was off the next day so I had to call again Thur morning to find out my advisor was off and not at work. They called him in to complete everything. So would I have ever been contacted Thursday if I hadn’t called? Not likely. Again the lack of communication during the whole process. The manager came to finish my paperwork without a sorry for the troubles or anything. Just handed me off. More
by TB
Other Employees Tagged: Kelli Maxwell
October 07, 2025
Kelli provided great service and everyone was very helpful. Wait time was not to long. helpful. Wait time was not to long. More
by PDUFOUR69
Other Employees Tagged: Christopher Anderson, Julieus Clayton, Kelli Maxwell, Marino Varesio , Raven Budden, Tiffany Cartwright, Philip Casserino
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