Debbie Burgess | Page 6

This is a tale of two experiences. I purchased a 2023 Tacoma TRD Sport. The entire purchasing process was done by email and it was pretty smooth once Sloane selected a sales associate I purchased a 2023 Tacoma TRD Sport. The entire purchasing process was done by email and it was pretty smooth once Sloane selected a sales associate for me to work with. The truck arrived timely and I scheduled time to pick-up the vehicle. My entire experience with Sloane dramatically changed for the negative on pick-up. My sales person barely acknowledged me. Asked me if I had looked at the truck. I told her I had not and she said “why not it’s parked out front”. By out front the sales associate meant 3 rows toward Lancaster Avenue buried among many other new and used Toyotas. I was permitted to look at the truck but there was no overview of the features, no explanation of unique features, it was just me walking around the truck to make sure it wasnt dented. First time, I did not have a sales associate provide an overview of the rig on inspection. The paperwork process was a mess, despite an appointment none of the paperwork was ready. After an hour, I was introduced to the finance guy who threw his hands up when Toyota Financial had to clear a fraud alert on my credit profile. I sat for over an hour with no follow up from finance or the sales associate. I finally got so frustrated that I paid cash for the rig instead of financing. Even paying cash was a headache with the paperwork having to be redone 4 times and Sloane initially not honoring the price they quoted me. Three hours later, I left in my Tacoma, figuring out how to use the radio, adjust the mirrors, sync my phone, and open the bed cover. If you appreciate being forgotten and have 3 or more hours to kill buying a car then Sloane is your dealer. Otherwise keep driving, there are other dealers who will appreciate you as a customer. More

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Very good experience. Easy in and out in same day. Well informed about all options Easy in and out in same day. Well informed about all options More

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Debbie was very professional, honest, and kind. Answered all of my questions to the fullest. I would definitely recommend her as a sales agent. Answered all of my questions to the fullest. I would definitely recommend her as a sales agent. More

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Everyone was very friendly and helpful. I would recommend them to anyone looking for a new car. I would recommend them to anyone looking for a new car. More

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I met with Dealers and they are so professional and experienced. The prices offered here are so genuine. I recommend this dealer. experienced. The prices offered here are so genuine. I recommend this dealer. More

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I came in looking for a 2023 Prius with some specific parameters already in mind, but unfamiliar with how buying works with such an in demand and low inventory vehicle. Debbie was really helpful in infor parameters already in mind, but unfamiliar with how buying works with such an in demand and low inventory vehicle. Debbie was really helpful in informing and getting me up to speed on the selection and purchase process! More

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Wonderful experience with Debbie and Sloane Toyota of Malvern! Transparent on pricing and delivery timeframe. Malvern! Transparent on pricing and delivery timeframe. More

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Debbie was a pleasure to work with. Sloane dealership was also great to work with in picking up the new RAV4. Sloane dealership was also great to work with in picking up the new RAV4. More

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The dealership is good. Although I was an easy sell because I lived my 2009 Corolla. But I received no manuals to assist me with my 2020 Toyota even though I emailed Debbie Although I was an easy sell because I lived my 2009 Corolla. But I received no manuals to assist me with my 2020 Toyota even though I emailed Debbie for one. Still waiting. More

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Debbie is a great person to deal with, punctual and well organized. Buying a car was easy and quick. organized. Buying a car was easy and quick. More

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