Debbie Wilson | Page 3

I called and made an appointment for an oil change with a service advisor. The service advisor went home early and no one contacted me to let me know. Also, at the time of my call, I asked about having my oi service advisor. The service advisor went home early and no one contacted me to let me know. Also, at the time of my call, I asked about having my oil change done because I was about 6,000 miles out of the required 10,000 mile mark for the oil change. I was told that the service department would let me know. When I arrived at the dealership, I sat in my car for about 2 minutes waiting for someone to come out. When the older gentleman came out and did whatever he needed to do, I walked in only to find out that I was too early and could not have my oil change done unless I was willing to pay for it out of pocket. I have a scheduled maintenance, the vehicle check service,that is apparently required because the last time I had an oil change done the technician made note on the car so the reminder is on and will not be taken off until that service is done. More

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I just want to say that this place has been taking care of my family for years now and they always never disappoint! My service advisor Reesh is top notch! One of the best in the game! Always welcoming, an of my family for years now and they always never disappoint! My service advisor Reesh is top notch! One of the best in the game! Always welcoming, and always on point! Thank you, BMW Arlington!! More

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BMW of Arlington did not honestly disclose the full details of the vehicle. After the payment was completed, you only provided one key instead of two. This was never clearly communicated to me beforeha details of the vehicle. After the payment was completed, you only provided one key instead of two. This was never clearly communicated to me beforehand. If I had been informed in advance that there was only one key, I would not have proceeded with the purchase. A car key represents security and peace of mind for the owner. Failing to disclose this information feels intentional and dishonest. I am very disappointed with the lack of transparency and integrity in this transaction. More

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The service was great, they didn’t take long along the service tech was great service tech was great More

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This is my 4th lease from this dealership! The staff is outstanding in every way, and I highly recommend you consider getting a BMW first of all, the ultimate driving machine, and get it from The staff is outstanding in every way, and I highly recommend you consider getting a BMW first of all, the ultimate driving machine, and get it from BMW of Arlington to get the best buying experience possible!!! More

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Great experience. I was able to work with the salesman completely remotely and the perfect M3 was hand delivered. I was able to work with the salesman completely remotely and the perfect M3 was hand delivered. More

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Brought my car in for maintenance. Staff was very professional and service was amazing as always. Staff was very professional and service was amazing as always. More

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Chad have an amazing customer service with lot of professionalism. The staff were very welcoming professionalism. The staff were very welcoming More

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Excellent Dealership and good people , highly recommend , I will be back. Enjoyed dealing with the sales person. I will be back. Enjoyed dealing with the sales person. More

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I spent over five thousand dollars , within two months as for loan car on last visit and did not get one,kept vehicle for 2 days. Very disappointed. for loan car on last visit and did not get one,kept vehicle for 2 days. Very disappointed. More

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