Debbie Wilson | Page 3

Customer service was exceptional, communication was clear, and repair time greatly exceeded all expectations today. clear, and repair time greatly exceeded all expectations today. More

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Here’s your message translated into clear English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it tow English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it towed to BMW of Arlington. They charged me $260 for an inspection. After the inspection, they initially told me that several parts like air filters and other components needed to be replaced, and they gave me an estimate of around $4,000–$5,000. Then, after some time, they changed their statement and told me that the engine itself was completely damaged and needed to be replaced. After that, I went to the showroom, where they again insisted that the engine was damaged and needed replacement. They then offered me $7,000 for my car as a trade-in and strongly pushed me to buy another electric car. I felt like they were trying to manipulate and pressure me a lot. A showroom is supposed to provide good service to customers, not exaggerate or create problems that may not even exist just to take advantage of them. This kind of behavior is very wrong and damages BMW’s reputation. Employees who act like this for their own small benefit will never grow in the long run. They were trying to manipulate me into selling my car and buying another one, which I strongly object to. I have a serious complaint about this situation. ⸻ If you want, I can also make it more formal so you can submit it as an official complaint. More

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Excellent service from sales to service department. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. More

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BMW of Arlington is the best always a great experience when I visit the dealership when I visit the dealership More

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Reesh at the Service Dept. is great to work with. He’s knowledgeable and extremely professional. He’s my go to person when I need service or advice on my BMW. is great to work with. He’s knowledgeable and extremely professional. He’s my go to person when I need service or advice on my BMW. More

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I was treated with courtesy and a friendly greeting. Greg Ross was the sales representative went out of his way to find the car I wanted. Sales ManagerNick Palenzuela was what every business wants. He Greg Ross was the sales representative went out of his way to find the car I wanted. Sales ManagerNick Palenzuela was what every business wants. He was affable,friendly, a great negotiator to arrive at a mutually acceptable deal. Thanks to both. The financial transaction was handled professionally with a smile. Client advisor was another outstanding member of the staff. Truly I had a great and pleasant experience buying my BMW330i. More

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I had a great experience with Stephen. Smooth transaction from start to finish. I really enjoy my preowned vehicle. Smooth transaction from start to finish. I really enjoy my preowned vehicle. More

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I called and made an appointment for an oil change with a service advisor. The service advisor went home early and no one contacted me to let me know. Also, at the time of my call, I asked about having my oi service advisor. The service advisor went home early and no one contacted me to let me know. Also, at the time of my call, I asked about having my oil change done because I was about 6,000 miles out of the required 10,000 mile mark for the oil change. I was told that the service department would let me know. When I arrived at the dealership, I sat in my car for about 2 minutes waiting for someone to come out. When the older gentleman came out and did whatever he needed to do, I walked in only to find out that I was too early and could not have my oil change done unless I was willing to pay for it out of pocket. I have a scheduled maintenance, the vehicle check service,that is apparently required because the last time I had an oil change done the technician made note on the car so the reminder is on and will not be taken off until that service is done. More

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I just want to say that this place has been taking care of my family for years now and they always never disappoint! My service advisor Reesh is top notch! One of the best in the game! Always welcoming, an of my family for years now and they always never disappoint! My service advisor Reesh is top notch! One of the best in the game! Always welcoming, and always on point! Thank you, BMW Arlington!! More

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BMW of Arlington did not honestly disclose the full details of the vehicle. After the payment was completed, you only provided one key instead of two. This was never clearly communicated to me beforeha details of the vehicle. After the payment was completed, you only provided one key instead of two. This was never clearly communicated to me beforehand. If I had been informed in advance that there was only one key, I would not have proceeded with the purchase. A car key represents security and peace of mind for the owner. Failing to disclose this information feels intentional and dishonest. I am very disappointed with the lack of transparency and integrity in this transaction. More

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