Purchased the wheel and tire package.
I came in today for a tire repair. The tire had a slit in the sidewall and I was told that I could not use the plan since the tire had no leak. She l
I came in today for a tire repair. The tire had a slit in the sidewall and I was told that I could not use the plan since the tire had no leak. She literally told me when the tire blows to come back. I purchased a $500 tire that should have been covered. I know that sidewall damage is a safety risk and BMW should know this, as well. Highly do not recommend.
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by vdukes
Service Price Transparency
Aug 07, 2025 -
BMW of Arlington responded
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Chuong Nguyen Service Manager cnguyen@bmwofarlington.com
We had a great experience.
Our salesperson, Cole, was fantastic! He is a "BMW Genius" as well so super knowledgeable. Joe the Sales Manager, as well as everyonentete, was supe
Our salesperson, Cole, was fantastic! He is a "BMW Genius" as well so super knowledgeable. Joe the Sales Manager, as well as everyonentete, was super nice. AND my brand new 540i BMW is awesome! Highly recommend!
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by camitexas
Other Employees Tagged:
Dexter
Aug 05, 2025 -
BMW of Arlington responded
Hi Camitexas, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
The team worked together to help my family get a great
deal on a car for my son going to college!
deal on a car for my son going to college!
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by Pam.cw.thomas
Other Employees Tagged:
Ken and Ben
Aug 03, 2025 -
BMW of Arlington responded
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Friendly and efficient service as usual.
Advised to take advantage of a promotion that will save money overtime. Thanks
Advised to take advantage of a promotion that will save money overtime. Thanks
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by guineabp
Service Price Transparency
Aug 03, 2025 -
BMW of Arlington responded
Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Great team and smooth overall experience.
The finance guy was a bit pushy on add‑ons, but everyone else made the process pleasant.
The finance guy was a bit pushy on add‑ons, but everyone else made the process pleasant.
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by ryanjennings123
Jul 29, 2025 -
BMW of Arlington responded
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Great experience with the dealership they show me the car
on Monday and gave it to me wed. No hassle and the salesmen was great ant the finance guy was very professional and strictly business.
on Monday and gave it to me wed. No hassle and the salesmen was great ant the finance guy was very professional and strictly business.
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by reggiereg219
Aug 03, 2025 -
BMW of Arlington responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great service estimate was correct and vehicle was
completed on time. You can’t beat the quality of the repair.
completed on time. You can’t beat the quality of the repair.
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by Mike.daugherty
Service Price Transparency
Other Employees Tagged:
Myron
Jul 26, 2025 -
BMW of Arlington responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The service at the dealership was great.
The service advisor Christian is really good at his job
The service advisor Christian is really good at his job
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by Anthony Douglas
Service Price Transparency
Jul 26, 2025 -
BMW of Arlington responded
Hi Anthony, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ken Wynn was great to work with!
Highly recommend BMW of Arlington. They even delivered to my home in ETX because it had yet to meet their standards when initially came to look.
Highly recommend BMW of Arlington. They even delivered to my home in ETX because it had yet to meet their standards when initially came to look.
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by tbair
Other Employees Tagged:
Ken Wynn
Jul 25, 2025 -
BMW of Arlington responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Arlington! If you have any further questions, please don't hesitate to reach out!
I was treated really bad, I'll never buy from them.
. I was embarrassed and felt I wasn't treated right.. one more I'll never buy from them.
. I was embarrassed and felt I wasn't treated right.. one more I'll never buy from them.
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by randycastleberry027
Other Employees Tagged:
Dont know correct spelling
Jul 17, 2025 -
BMW of Arlington responded
Randy, we’re truly sorry to hear you felt this way during your visit. That is never the experience we want for our guests. We take your concerns seriously and would appreciate the opportunity to learn more about what happened and how we can make it right.
Please feel free to reach out to our management team directly at (817) 436-5700 so we can personally address your experience. Your feedback helps us improve, and we’d welcome the chance to earn back your trust.
Tim Branch, General Manager
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