Dee Dhanraj | Page 34

Amazing Service So walked in with a couple of problems (broken windshield, oil change, defective amp, and defective tire) and I was helped through the entire process. So walked in with a couple of problems (broken windshield, oil change, defective amp, and defective tire) and I was helped through the entire process. They helped me with the insurance and explained to me everything in detail and what I had to pay for out of pocket. I was able to come in drop the car off and everything was fixed on time and I was able to pick it up the same day More

by IRVING.CAMPOVERDE Verified Customer Verified Customer

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Great Friendly and understanding. They always give you the heads up of what is going on and is super honest and friendly service staff and management Friendly and understanding. They always give you the heads up of what is going on and is super honest and friendly service staff and management More

by jbunce33 Verified Customer Verified Customer

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Spotty service and no follow through I bought a used Impreza on the promise that they would fix a small issue (wind whipping noise when driving) with the car when I picked it up. I picked I bought a used Impreza on the promise that they would fix a small issue (wind whipping noise when driving) with the car when I picked it up. I picked up the car, and the issue wasn’t fixed. I proceeded to have them work on it to fix the issue. I had to bring the car back multiple times because they couldn’t fix it and said ‘it’s part of how the car was made’, which I know to be untrue because I drove many Imprezas while shopping. In future service visits (safety recalls, wheel alignment) I have had to bring the car back multiple times after to fix the service that they should have done the first time. Not confident in their ability to work on my car. I’m losing trust in them. Now tend to go to other dealerships/service centers for maintenance. More

by Will Verified Customer Verified Customer

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Improve Reviewing customer-provided info, communication I brought my 2014 WRX in for recall repairs and also to investigate another issue with the vehicle. I scheduled the appointment online and provided de I brought my 2014 WRX in for recall repairs and also to investigate another issue with the vehicle. I scheduled the appointment online and provided detailed information on the problem. When I arrived at the dealership service desk the customer service representative was very pleasant and accommodating. Believing the rep had the info I provided online, I added a couple additional pieces of info. Knowing the problem would require some time to diagnose I was not expecting to have the car repaired and returned to me soon and was given a loaner vehicle (the loaner was much appreciated). When I received an email that my car was repaired and ready just three hours later I realized something was amiss in the communication process. I made 4 attempts to contact the dealership over the next 3 hours and *only after the fourth call* did I get a followup text that they would tend to the problem as I had originally explained. No further updates were given on day 1. Over the next 3 days I had to call several times to request updates on my car and each time there was either no reply or a reply with incomplete info. On one call I was referred to a service manager, who did not return my voicemail. Finally I received a text that the vehicle was diagnosed to have a certain mechanical system failure and would cost in excess of $1,500 to repair. On a car with 55,000 miles. And this system, attached to and part of the engine, was considered to not be under the 60k powertrain warranty. Because of the lack of communication, poor outcome with the diagnostics and lack of warranty coverage I put the repair process on hold, picked up my car and returned the loaner. Epilogue: I took my car to a local mechanic who thoroughly tested and diagnosed the vehicle, kept me consistently updated and after 2 days and $150 made only minor adjustments to the malfunctioning system and the vehicle is running flawlessly. While I appreciate and thank the professionalism of the first service representative I met in person, I am thoroughly disappointed with my experience and unlikely to return for service or repair. I strongly recommend improving how service receives, acknowledges and understands customer-provided info and improve the communication process between service and the customer. Thank you. More

by burlingtonbardwell Verified Customer Verified Customer

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Great Dealership - Both Serivce and Sales Brought my Outback in for a minor recall issue. It was performed quickly by the friendly service staff, and I received the usual customary free car w Brought my Outback in for a minor recall issue. It was performed quickly by the friendly service staff, and I received the usual customary free car wash. While I was there, I said hello to equally friendly members of the sales staff, with whom I have previously dealt, and I also scheduled an appointment for a outstanding electical system issue that Luther Collision & Glass was unable to resolve, when they had performed some body work on the vehicle. Although that section of the WB Subaru service dept was booked into June, Dee Dhanraj was able to squeeze me in for an appointment within a week -- and without any hassle or question about the fact that WB Subaru was being being asked to resolve a problem that really rested with the Luther body shop organization. Dee even offered me shuttle service for that upcoming appointment, so that I would not have to wait, due to the fact that the appointment would likely be lengthy because of probably diagnostics. More

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Dee was so helpful I came in on a Tuesday afternoon and they were pretty busy but Dee was very helpful and explained everything. The diagnostics took a little longer tha I came in on a Tuesday afternoon and they were pretty busy but Dee was very helpful and explained everything. The diagnostics took a little longer than I would’ve hoped, I don’t think they pulled my car in for about an hour, but as soon as they knew something Dee let me know, gave me a quote for service, and got me on my way. While I waited I walked the lot, two sales persons offered to show me cars but weren’t pushy or overly persistent. More

by Sarah45 Verified Customer Verified Customer

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Fantastic response, friendly and personable. Great Team!! It is obvious that your team pays attention to the little things. They remember my name, have great interpersonal communication skills, treat me with It is obvious that your team pays attention to the little things. They remember my name, have great interpersonal communication skills, treat me with respect and inform me of what it taking place. Way to go! More

by jean.neuman Verified Customer Verified Customer

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Recall service Service ream was friendly and attentive, I checked in to my appointment early and it took the amount of time I was told. They washed my car at the end Service ream was friendly and attentive, I checked in to my appointment early and it took the amount of time I was told. They washed my car at the end and made suggestions for service in the future. More

by robcox85 Verified Customer Verified Customer

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air bag the airbag business took about an hour and then they washed my floor mats and the car! Lounge is very nice. Very quick and efficient. the airbag business took about an hour and then they washed my floor mats and the car! Lounge is very nice. Very quick and efficient. More

by felixonawing Verified Customer Verified Customer

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Excellent customer service Had a recall for car.Many cars involved so had an appointment out 1 & 1/2 months. Put on call list and was able to come in a little sooner on a Saturd Had a recall for car.Many cars involved so had an appointment out 1 & 1/2 months. Put on call list and was able to come in a little sooner on a Saturday. Excellent Service. More

by Mary Ann Newman Verified Customer Verified Customer

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