Dee Dhanraj | Page 43

Poor service for A/C issue This service center had my car for over 5 hours and could not diagnose what was making my A/C stop working. Within 3 min. of driving my unrepaired ca This service center had my car for over 5 hours and could not diagnose what was making my A/C stop working. Within 3 min. of driving my unrepaired car off the lot the A/C failed. When I took it right back to the service center, it took another hour to tell me I needed a $1600+ repair that would take a week or more to do as parts needed to be ordered. The 3 stars are for the nice and efficient treatment I received from the service agent and the pleasant ambience of the waiting area. More

by ckoblondie Verified Customer Verified Customer

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Fixing the little things There were some minor things that failed in my new cars. All things were taken care of without complaint. As a new car owner, this makes me feel bett There were some minor things that failed in my new cars. All things were taken care of without complaint. As a new car owner, this makes me feel better with the dealership. More

by ddwollan Verified Customer Verified Customer

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generous with loaner during service My service rep was quick to agree to provide a loaner which was very helpful for me during the multi-day repair. He did not complain when I had take My service rep was quick to agree to provide a loaner which was very helpful for me during the multi-day repair. He did not complain when I had take the loaner out of town, and even upgraded to a larger loaner vehicle to accommodate my family needs. He communicated progress via text and worked with Subaru to negotiate the repair coverage which was awesome! I was very happy with the outcome. More

by anonymous Verified Customer Verified Customer

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Accurate Diagnosis We left the east coast to drive to MN for a 2-months' stay when, driving through the Appalachian Mountains, our car started rattling. No engine lights We left the east coast to drive to MN for a 2-months' stay when, driving through the Appalachian Mountains, our car started rattling. No engine lights but when we turned it on the car wouldn't stop rattling. We took it to Luther White Bear Acura Subaru and within an hour the technicians diagnosed the problem, AND found out that it was covered by the original warrenty before 80K miles (the car was at 72K !!!). Scheduled & waited 3 hours in the comfort of their waiting room....Bingo! Fixed. I was so impressed. We will always come back when we are in your area when we need you! Thank you a million times over for your polite, courteous & thorough repairs. More

by RUSTEYM Verified Customer Verified Customer

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Wonderful, as always Standard oil change + tire rotation but she came out spiffy clean inside and out as well! Thanks much! The new facility is awesome too indeed Standard oil change + tire rotation but she came out spiffy clean inside and out as well! Thanks much! The new facility is awesome too indeed More

by JON26 Verified Customer Verified Customer

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90000 mile service check Customer service and service were top notch. Scheduling the appointment via phone was easy. I was able to schedule a time tha worked for me. Customer service and service were top notch. Scheduling the appointment via phone was easy. I was able to schedule a time tha worked for me. More

by DALEAKNUTSON Verified Customer Verified Customer

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Thorough, courteuous and very helpful! The staff at Subaru Service Center are always thorough, courteous and very helpful. I can and have trusted them with my business for over 13 years/ The staff at Subaru Service Center are always thorough, courteous and very helpful. I can and have trusted them with my business for over 13 years/ More

by connie.gackstetter Verified Customer Verified Customer

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Helpful, respectful and kind. This is my third Subaru and will be getting my fourth in the fall. There is no better vehicle nor dealership that I have found that offers this kind o This is my third Subaru and will be getting my fourth in the fall. There is no better vehicle nor dealership that I have found that offers this kind of devoted service to its clients. I went to a Rav 4 for awhile came back to Subaru. Now my son will have my 2016 Forester and I’ll be in another reliable 2019. Thanks Subaru for making my life tranquil and my driving experience safe. More

by vickilmack518 Verified Customer Verified Customer

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Really great! Always helpful employees especially Dee who I have seen every time. He always goes out of his way to make sure I understand what work my car is gettin Always helpful employees especially Dee who I have seen every time. He always goes out of his way to make sure I understand what work my car is getting and why. He is absolutely lovely! More

by SEENAPOTTER Verified Customer Verified Customer

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They took care of us I had an ongoing problem. An appointment was made for the next day. They replaced the defective part and placed me on a list to monitor the car. A c I had an ongoing problem. An appointment was made for the next day. They replaced the defective part and placed me on a list to monitor the car. A complimentary oil change was given. I have been given guidelines to look for and report to the dealership if needed. More

by TQTWO Verified Customer Verified Customer

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