Dee Dhanraj | Page 45

Friendly, knowledgable, courteous service!!! I am well satisfied with the service rep. (Dee) who explained everything in understandable terms for me; then referred me to Moe - who went above and I am well satisfied with the service rep. (Dee) who explained everything in understandable terms for me; then referred me to Moe - who went above and beyond to find me the best car/value for what I had to spend. Then to Chang for a thorough explanation of the lease agreement and the optional service package available. I am more than pleased with ALL aspect of my dealings with White Bear Subaru and those I dealt with. More

by BOBBEHENDERSON Verified Customer Verified Customer

Report | Print

Major work on a 2009 Subaru Impreza Our 2009 Subaru Impreza needed a head gasket, control arm bushings, sway bar, brakes, rear view mirror painted (it had encountered an unknown hit and Our 2009 Subaru Impreza needed a head gasket, control arm bushings, sway bar, brakes, rear view mirror painted (it had encountered an unknown hit and run driver late at night and was replaced), work to address rattles in a 2009 car, and more. We were quoted a price and an estimated completion time. Both came in well below what was quoted/expected (the quotes and estimated completion time were reasonable to begin with). We worked with Dee Dhanraj who kept us informed of progress and treated us respectfully and pleasantly. While there were significant costs (see what was done), we felt like we received excellent value and we will continue using the WBL Subaru service. More

Report | Print

WBL Subaru This was the second Subaru i’ve purchased from WBL Subaru. It was like buying a car from a family member. I couldn’t be more pleased and I would send This was the second Subaru i’ve purchased from WBL Subaru. It was like buying a car from a family member. I couldn’t be more pleased and I would send any one of my friends or family to this dealership. From parts to service to sales. The place is top notch More

by OOHRAH85 Verified Customer Verified Customer

Report | Print

Frustrating AC died on 2018 Forester at 1200 miles. Was pleased to be offered a loaner but was disappointed that the faulty part is back ordered and was told "co AC died on 2018 Forester at 1200 miles. Was pleased to be offered a loaner but was disappointed that the faulty part is back ordered and was told "could be a week, could be month". Been driving Toyotas for 34 years. Never a problem. Disappointed to have a problem with my first Subaru at 1200 miles and now have to wait indefinitely for a fix. More

by NNK54 Verified Customer Verified Customer

Report | Print

repair gas line I appreciated the ongoing information regarding the repair. Dee,Service Advisor ,was very courteous and helpful. However, the first person I spoke wi I appreciated the ongoing information regarding the repair. Dee,Service Advisor ,was very courteous and helpful. However, the first person I spoke with,woman , was not at all helpful or accurate in the information given to me. More

by rmtws Verified Customer Verified Customer

Report | Print

Still want to love the service dept Currently own our 2nd and 3rd Subaru’s from this dealership. Have always liked the service dept, however, recblty started having concerns. In the pa Currently own our 2nd and 3rd Subaru’s from this dealership. Have always liked the service dept, however, recblty started having concerns. In the past 3 visits, we have had to come back with our vehicles right away due to the service techs not repairing something correctly or forgetting to finish something with the service. This has become more than annoying. We have also received conflicting reports on our brake usage for one vehicle. After 3 routine oil changes, we were told the brake usage percentage was (in order): At 50%, showing slight wear, at 75%. Additionally, we purchased a used 2014 Legacy which had 13K miles. We were really disappointed that we had to come back and do a 15K service on this vehicle so soon after purchase. We thought the car would be thoroughly serviced before resale. We also ended up having to buy a new battery within 2 months of purchase and get a tire remounted. The brake switch sensor also failed on this vehicle. A lot of maintenance on a car with such low miles and within less than 6 months from purchase. More

by dahlsx4 Verified Customer Verified Customer

Report | Print

Extremely pleased! I was very happy with the attention paid to me by all the service people that I had contact with and how prompt they were in getting me answers regard I was very happy with the attention paid to me by all the service people that I had contact with and how prompt they were in getting me answers regarding my Subaru. Their care and help made a bad situation a good experience. More

by CATHY32843 Verified Customer Verified Customer

Report | Print

Excellent service From the time I pulled into the service garage I felt like I was being taken care of by a team of knowledgeable, efficient, and caring people.. I mov From the time I pulled into the service garage I felt like I was being taken care of by a team of knowledgeable, efficient, and caring people.. I moved along quickly and they had a loaner car ready for me so I could get on with my day while they worked on my car. Dee had all the paper work ready and I was good to go in no time. What a pleasant guy he is ! Always have a good experience with Subaru service! More

by msand Verified Customer Verified Customer

Report | Print

good communication and follow-up Dee did a great job in communication and willingness to work we me and my Subaru Outback which had some special needs- so the service was not straight Dee did a great job in communication and willingness to work we me and my Subaru Outback which had some special needs- so the service was not straight forward. I appreciate the work of Dee and the whole team at White Bear Subaru. and when there was a follow-up item was taken care. Much appreciate, Sincerely. T More

by THREE3WALKERS Verified Customer Verified Customer

Report | Print

Customer service to the 'max'!!! From the beginning, service rep., Dee, then to salesman, Moe, to the finance person, Chang, I was made to feel as if there was no one else they needed From the beginning, service rep., Dee, then to salesman, Moe, to the finance person, Chang, I was made to feel as if there was no one else they needed to help. They were professional, personable, helpful and fun to deal with. This is my 2nd Subaru (this time a lease) and I will never hesitate to go back to them for any questions or service. Maybe in 3 years, I can give you a review on my 3rd Subaru. They are my 'go-to' people from now on. :-) More

by BOBBEHENDERSON Verified Customer Verified Customer

Report | Print