Dee Dhanraj | Page 46

good communication and follow-up Dee did a great job in communication and willingness to work we me and my Subaru Outback which had some special needs- so the service was not straight Dee did a great job in communication and willingness to work we me and my Subaru Outback which had some special needs- so the service was not straight forward. I appreciate the work of Dee and the whole team at White Bear Subaru. and when there was a follow-up item was taken care. Much appreciate, Sincerely. T More

by THREE3WALKERS Verified Customer Verified Customer

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Customer service to the 'max'!!! From the beginning, service rep., Dee, then to salesman, Moe, to the finance person, Chang, I was made to feel as if there was no one else they needed From the beginning, service rep., Dee, then to salesman, Moe, to the finance person, Chang, I was made to feel as if there was no one else they needed to help. They were professional, personable, helpful and fun to deal with. This is my 2nd Subaru (this time a lease) and I will never hesitate to go back to them for any questions or service. Maybe in 3 years, I can give you a review on my 3rd Subaru. They are my 'go-to' people from now on. :-) More

by BOBBEHENDERSON Verified Customer Verified Customer

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Discovering a rock in the wheel well I called the service center and was able to speak to a service manager right away. I told him of the scraping-type of sound upon backing up and drivi I called the service center and was able to speak to a service manager right away. I told him of the scraping-type of sound upon backing up and driving forward and he thought it might be a rock in the wheel well but advised having it towed in, just in case it was something more serious. The $159 dx charge was reduced to $45 due to the simplicity of the task. I so appreciated that. My only complaint had to do with not being able to hear from my service rep in a timely manner. He stated he left a message on my home phone when Subaru received my car from the tow company, but I did not have a message on my voicemail. When calling the next day and leaving a message for him, 2 times, I did not hear back from him for two hours. We were finally able to connect for them to start the work and then he did call me back in a timely fashion. More

by jniemand Verified Customer Verified Customer

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nice people to deal with I have had a persistent oil leak issue with my 2011 forester. While this has been frustrating to get fixed, the dealership and the service consultant I have had a persistent oil leak issue with my 2011 forester. While this has been frustrating to get fixed, the dealership and the service consultant Dee Dhanraj have been very nice to work with. The repairs have been under warranty which is nice, the dealership has provided new loaner cars each time I have come back for further diagnosis and repairs. I feel like they are trying hard to get my issue resolved. More

by SKATOVICH Verified Customer Verified Customer

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Very Good Service. Appointments easy to make. Service people are professional and helpful. Most important, the work is done within the time projected and by people wh Appointments easy to make. Service people are professional and helpful. Most important, the work is done within the time projected and by people who know Subaru vehicles. More

by ckjlane Verified Customer Verified Customer

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Subaru Experience I was impressed by the efficient and friendly service. I appreciate the thouroughness, honest explanation of repairs and suggestions on how to move fo I was impressed by the efficient and friendly service. I appreciate the thouroughness, honest explanation of repairs and suggestions on how to move forward with ongoing problems. More

by mmeyer53 Verified Customer Verified Customer

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Professional service I have always had positive experiences with this dealership which is a hard thing to say in this day and age. I have all of my work done there and ha I have always had positive experiences with this dealership which is a hard thing to say in this day and age. I have all of my work done there and have never felt like they were pushing additional services on me. In fact when I have asked if additional things have been needed they recommended waiting.. I typically have had Greg Nichols as my service advisor and he has been exceptional. I would have no hesitation in working with any of the others as well. Keep up the good work. More

by dogfitz Verified Customer Verified Customer

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This Is Why I Own a Subaru! I am always treated with the utmost respect when I come in. The staff explains all issues to me. Service is always on time and usually done early. Gre I am always treated with the utmost respect when I come in. The staff explains all issues to me. Service is always on time and usually done early. Great waiting area. I have a very trusting relationship with this Subaru! More

by ndmoga Verified Customer Verified Customer

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3 times already It has taken the dealer 3 times so far to try to fix an oil leak issue on the outback and I’m still monitoring to see if I will need to bring it in ag It has taken the dealer 3 times so far to try to fix an oil leak issue on the outback and I’m still monitoring to see if I will need to bring it in again. Disappointed. More

by Cece Verified Customer Verified Customer

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A rock! The service was great! I got a call in the morning which was in response to a message I left in the previous evening about how my car was going to be The service was great! I got a call in the morning which was in response to a message I left in the previous evening about how my car was going to be getting towed to them. Then Dee handled the service and was very nice and communicative. Also, due to the nature of my service (a darn rock in my brakes) it was handled without a charge. Thanks so much for taking care of my car, and getting me on the road again! More

by smichels Verified Customer Verified Customer

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