Deezy Jackson | Page 3

Decieved Purchased a used 2014 Pathfinder on 08/11/2017. Everything was believed to be well until after the fact. The finance man, LaDonshay Jackson, convinced Purchased a used 2014 Pathfinder on 08/11/2017. Everything was believed to be well until after the fact. The finance man, LaDonshay Jackson, convinced my wife and I to purchase a service contract at the time of sale. I refused many of his offers, for they all ended when the odometer met 100,000 miles. The vehicle already had 42,454 miles, no sane person would pay an additional $2683 to protect against radio failure right? Apparently, I would. Even my wife stated at the time that it would be a waste of money. I told him a service contract would only be worth it to me if it covered bumper to bumper everything for the next 100,000 miles, not 57,000. LaDonshay said, "well, lets try that." He typed away, filling in blanks on an electronic form then shared the results with me. $2683 for bumper to bumper coverage for the next 100,000 miles (term limit at 142,454 miles). I jumped on it, couldn't believe how little bumper to bumper coverage could be. He printed of the contract which states: TERM Plan Months:60 Plan Mileage:100,000. I questioned LeDonshay, (no where on the contract does it specify the terminology these few words mean, nor does it specify what is actually covered other than "Premier Care") to assure myself that what I had purchased gave me bumper to bumper coverage for the next 100,000 miles. He assured me it did. We were most pleased. About a week into ownership I had to install a new battery. Should have been covered, took receipt to Germain, have yet to get my money back on that. About a year into ownership needed to replace a broken interior door handle, not covered by warranty/service contract, no big deal. Took it to dealership in Missouri, where they informed me that our warranty/service contract ran out at 100,000 miles. I contacted LaDonshay at the time and he informed me that he did in fact see that we had come to an agreement for my assistance to 142,454 miles. I was irate, believing that I had been taken advantage of I used some language that would not fit in a business meeting. He turned it on me, and hung up. I was too angry to call back. Now, with 116,000 miles on the automobile, it needs repaired. I called LaDonshay today in an attempt to resolve the issue of a dealership other than Germain acknowledging my coverage. LaDonshay is adamant that I did in fact knowingly purchase/receive a warranty/service contract that ended at 100,000 miles (57,000 miles of radio coverage) for $2683! This is not what I was told. This is not what I believed. I was hoping LaDonshay would recognize that somewhere a mistake was made and that Germain would do what it could to help. He will not. I would have never increased the price of a car by nearly 12% for 57,000 miles worth of only electronics coverage. If no mistake was made, then my only conclusion is that we were purposefully deceived into increasing the amount of money financed by nearly 12%! Ridiculous...you've been warned. Wonder when I'll get that battery reimbursement... More

Report | Print

Used car gone bad Bought a used car from them,and 3 days later the car stopped running. Now we are going back and forth with them and it's been hard to get the used sal Bought a used car from them,and 3 days later the car stopped running. Now we are going back and forth with them and it's been hard to get the used sales manager and the service department didn't even work on our car for a whole day. When we called haven't gotten clear answer on what is wrong with our car,instead they are taking it to a Chevy dealership. Not very professional. More

Report | Print

Great experience I went in less than an hour from closing time to look at a used Leaf. Michael immediately referred me to Alan, the resident Leaf expert. Most of my I went in less than an hour from closing time to look at a used Leaf. Michael immediately referred me to Alan, the resident Leaf expert. Most of my interaction was with Alan; he was extremely knowledgeable and very helpful, familiar with all the available vehicles and what options packages were installed, as well as a fount of information about charging EVs and what a new EV owner needs to know. LaDonshay was very easy to work with for arranging the financing. Both Alan and LaDonshay worked late to get the paperwork done for me to drive the car home that night; I'm sure some other folks must have worked late also to get the car ready to go. There were no high-pressure sales gimmicks, the staff was genuinely interested in fulfilling my needs. I had a very positive experience overall. More

Report | Print

Fabulous As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The pr As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The problem; I was the one with the money! Steve treated me like family., educating me about the car & never talked "down" to me. Now that's a true salesman, one that speaks the truth to all genders. I was looking at another car & instead of just saying his vehicle was better, he told me Why it was better. I've found my car guy! Thanks More

Report | Print

First time car buyer! This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the quest This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the questions I had. I never felt overwhelmed or pressured. Also, Ladonshay Jackson in the finance department thoroughly explained the process to me. I would highly recommend Germain Nissan to everyone! I am so satisfied with my purchase and I know that if I have any further questions they would be happy to help! Thanks again for the awesome experience! More

Report | Print

What a wonderful day! Tom and Cathy It was time to turn in a lease and make a new lease/purchase arrangement. We had made 3 purchases at another Nissan dealership, but it was time for a It was time to turn in a lease and make a new lease/purchase arrangement. We had made 3 purchases at another Nissan dealership, but it was time for a change. Cathy went online and found the new Juke she wanted at Germain. She was contacted by Lauren Kuhn, went over the terms and was advised that we would meet with Steve Mendoza on Saturday at 1pm. We arrived to see our new car parked right out front. We were taken to Steve's desk and from the first handshake to the last, Steve was a pleasure to work with. His professionalism, knowledge and overall friendliness was impressive. We then met with Deezy Jackson to complete all the paperwork. Deezy was also a pleasure to work with. It was really cool to see our new Juke getting it's final detail work while in Deezy's office. We went home and talked for hours what a great customer experience we had that day. Keep up the great work! More

Report | Print

Unusual Purchase Arrangement I had an unusual car-buying experience yesterday. I was buying a used car for my sister out of state. She is a breast cancer patient and a small secon I had an unusual car-buying experience yesterday. I was buying a used car for my sister out of state. She is a breast cancer patient and a small second car is going to be a big help as she begins her treatment regime. I bought a Leaf--all electric--from these guys in February and it was the standard experience. Telling my sister how much I LOVE my Leaf, she was hopeful I could find one for her..... Looked around on-line, but the best find was back at Germain. I called, set up an appointment, loved the car, and everyone from John Germain to the receptionist did everything possible to make this deal happen. The salesman and the finance person did everything they could possibly have done to make this a fun and exciting bright spot in a very troubling time in my sister's life. I am hauling the car to Kentucky today to deliver it to her. She is so excited.... This was above and beyond the call of "just selling another used car." They went many extra miles to make this work! Thank you, Allen, John and all the rest of the team at Germain Nissan!! More

Report | Print

Leased new Rogue Everyone was especially friendly and helpful from the time we walked in until we drove the new vehicle off the lot. Alan was very helpful in finding u Everyone was especially friendly and helpful from the time we walked in until we drove the new vehicle off the lot. Alan was very helpful in finding us the vehicle that was desired and pointed out the differences from our 2013 versus the new model. Alan and the new car sales Mgr. worked very hard to complete the deal that was equitable for us. LaDonshay Jackson did a great job of closing the financial paperwork and explaining the details. More

Report | Print

My expectations were surpassed beyond belief From the response to my first email inquiry straight through the sales and finance process I was thoroughly impressed. Steve Mendoza made sure that I From the response to my first email inquiry straight through the sales and finance process I was thoroughly impressed. Steve Mendoza made sure that I had the exact 2016 Nissan Maxima SR I prepared online and I could not possibly be more satisfied. LaDonshay Jackson provided a financing package that was even better than what my personal bank provided. The professionalism and expertise of the sales and finance staff made the entire experience simple an non-threatening which is big deal for most people when purchasing a brand new vehicle. I would absolutely recommend that anyone looking for a vehicle speak with the Germain team prior to deciding on making a purchase elsewhere. You won't be disappointed. More

Report | Print

Great dealership . No pressure and very accommodating. Steve Mendoza was very helpful in getting the deal I was looking for. Everyone at Germain was helpful and friend . No pressure and very accommodating. Steve Mendoza was very helpful in getting the deal I was looking for. Everyone at Germain was helpful and friendly. More

Report | Print