Demetrius Hall Jr
Demetrius Hall Jr at Casey BMW

Demetrius Hall Jr

Client Advisor

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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5.0
30 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

5 yrs, 1 mo

5.0

30 Reviews

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30 Reviews of Demetrius Hall Jr

August 12, 2024

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Employee Rating

I drove 50 miles to this dealership because of my prior experience with them. They are very customer oriented. More

by bygeorge1
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexxio Gonzalez

August 09, 2024

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Currently on my 3rd BMW, (2) from this dealer, seamless process, never an issue. Demetrius also provided information that made tracking the vehicle convenient, time of delivery was also as project More

by Case
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 09, 2024

Dealership Rating
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Demetrius is amazing! Knowledgable, professional, and responsive. Top notch service and made my experience of buying my first BMW very memorable! More

by knightgator
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bill Gooden

July 09, 2024

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Sharonda was very nice and professional and made me feel good about my purchase. She made sure I got everything I deserved. She’s a beast. More

by danequa.hill
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sharonda Plummer

Jul 10, 2024

Casey BMW responded

It's great to hear that Sharonda provided such excellent service! Her professionalism and dedication to ensuring you felt confident and satisfied with your purchase truly stand out. If you have any more feedback or need further assistance, feel free to let me know. Enjoy your new vehicle!

June 23, 2024

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Danisha was attentive to my interests in automobiles. She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not w More

by hcharger70
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: JonHenry Garcia, Emery Draughn , Danisha Tisdom

Jul 08, 2024

Casey BMW responded

Thank you for sharing your detailed feedback about your experience at Casey BMW, both the positives with Danisha and the areas where you noticed disconnects. It's great to hear that Danisha provided attentive and helpful service during your car purchase. I'm sorry to hear about the operational hiccups you encountered, such as the car not being ready at pickup and the additional wait time. Your perspective on bridging the gap between assembly line efforts and customer satisfaction is valuable and can contribute to improving overall processes and job satisfaction. If there's anything else you'd like to discuss or if you have further feedback, please feel free to let me know.

June 13, 2024

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Working with Joe was an absolute pleasure! He was extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out More

by Regina.a.kosiba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Hargraves, Julliana Parham, Stephanie Walker, Robin Hunt , Mike Bullus, Alexxio Gonzalez, Bill Gooden, Katelyn Newsome

Jul 08, 2024

Casey BMW responded

It sounds like you had a fantastic experience working with Joe at Casey BMW! His patience, professionalism, and expertise in the car business clearly made a positive impression on you. Thank you for sharing your recommendation, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

May 20, 2024

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Great service and easy to understand walk theough! Everyone was welcoming and kind to myself and my family! More

by uptobat30
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Gooden, Danisha Tisdom

Jul 08, 2024

Casey BMW responded

It sounds like you had a wonderful experience at Casey BMW with great service and a welcoming atmosphere. If there's anything specific you'd like to share about your visit or if you have any questions, feel free to let me know!

May 19, 2024

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Outstanding salesman, he was very kind and very respectful. Everything was great I will most definitely be back More

by Gwayne429630
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant , Bill Gooden

Jul 09, 2024

Casey BMW responded

It's wonderful to hear that you had such a positive experience with the salesman at Casey BMW. His kindness and respect clearly made a significant impact, and it's great to know that you plan to return. Such experiences truly highlight the dealership's commitment to excellent customer service.

April 15, 2024

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Demetrius was extremely professional, knowledgeable and most importantly a very nice gentleman. I will recommend Demetrius to my friends. More

by Cpapile
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JonHenry Garcia, Emery Draughn , Bill Gooden

Apr 15, 2024

Casey BMW responded

It's wonderful to hear that Demetrius provided you with an exceptional experience at Casey BMW. Professionalism, knowledge, and friendliness are indeed valuable qualities, especially when it comes to assisting customers with their automotive needs. Recommendations from satisfied customers like yourself can be incredibly meaningful and impactful. Sharing positive experiences with friends and family can help others make informed decisions when considering where to turn for their automotive needs. If there's anything else you'd like to share about your experience or if there are any specific aspects of Demetrius's service that stood out to you, feel free to let me know. It's always great to highlight outstanding individuals who go above and beyond to ensure customer satisfaction.

March 30, 2024

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One of the very best experiences I’ve ever had at a dealership. They put up with my difficulties and bent over backwards to ensure I left with nothing but smiles on my face. Demetrius was phenomenal. More

by dysondj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Gooden, Lloyd Howell

Apr 01, 2024

Casey BMW responded

It's fantastic to hear that your experience at the dealership, particularly with Demetrius, was one of the very best you've ever had. Dealing with difficulties can be challenging, but it's clear that Demetrius and the team went above and beyond to ensure your satisfaction. Their dedication to ensuring you left with a smile speaks volumes about their commitment to customer service. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a phenomenal experience.

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