Emery Draughn

I had an outstanding experience working with my Kellen. He was patient, knowledgeable, and never made me feel pressured or uninformed throughout the process. Although I initially came in focused on one spe He was patient, knowledgeable, and never made me feel pressured or uninformed throughout the process. Although I initially came in focused on one specific model, he took the time to understand the type of vehicles I’d been driving for the past 15+ years and thoughtfully introduced me to other classes that were an even better fit for my preferences. I visited the dealership several times while making my decision, and he remained patient and responsive every step of the way, answering every text message promptly and making me feel comfortable asking questions. Once I decided on the exact vehicle I wanted, he located it and had it on its way within the week. Even after the sale, he continued to answer my questions and made sure I was completely comfortable with my purchase. I highly recommend him to anyone looking for a knowledgeable, attentive, and genuinely customer-focused car-buying experience. Ask for him personally —he has the patience and an no-pressure vibe even if you’re undecided and just looking! More

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Bobby is probably one of the most patient sales rep I’ve ever met. Very punctual, courteous and he will work very hard to get you the deal that you’re comfortable with. Honestly, this is probably on ever met. Very punctual, courteous and he will work very hard to get you the deal that you’re comfortable with. Honestly, this is probably one of the only sales reps I’ve ever met that didn’t upset and the whole car buying process went good. I’d recommend him anytime! More

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Kellen Pluto provided exceptional service, and this dealership was truly a breath of fresh air. Honest, ethical, transparent, and genuinely customer-focused from start to finish. I came in with a ve dealership was truly a breath of fresh air. Honest, ethical, transparent, and genuinely customer-focused from start to finish. I came in with a very difficult situation, carrying significant negative equity, and Kellen made what felt impossible happen. He worked hard, found solutions, and helped absorb more than half of it, something I honestly did not think could be done. What stood out the most was that Kellen truly listens. He is personable, attentive, upfront, and works hard to find the best solution for his customers. No pressure, no games, just honest guidance and someone who genuinely works for you. If you are looking for a salesperson who will listen, fight for the best deal possible, and make the impossible happen, I highly recommend Kellen Pluto and this dealership. More

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Kellen was amazing. From the first contact he was very responsive, even on his day off. I was very undecided and kept going back and forth between two different cars. He From the first contact he was very responsive, even on his day off. I was very undecided and kept going back and forth between two different cars. He was very patient and worked with me on both. I took the night to think about it and came back with a totally different car. He didn't push me on anything and tried and got my desired payment. More

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Bobby met me as I entered the dealership, and already won me over with his smile. I told him what I was looking for and he immediately got to work. We test drove two cars- and let me tell you this man comes me over with his smile. I told him what I was looking for and he immediately got to work. We test drove two cars- and let me tell you this man comes from good people. He carried my bag, he got the doors for me, he called me ma’am and Mrs. Proctor. His charming demeanor and honest approach were top notch and made us instant friends. He likes to say I’m now family- and he isn’t just being a salesman. No tactics. Just a good southern boy who treated me so well. Ask for him. But listen ladies, he’s a taken man so don’t go falling in love with him. I’m a married Christian older lady and I sure did 🥹🩷. Thank you Bobby, my brother! I love love love my new BMW X5! More

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The Dealership is in great condition and employees are extremely friendly. They work with you through the entire process and help wherever needed. Kellen is very patient and i am highly pleased with my ex extremely friendly. They work with you through the entire process and help wherever needed. Kellen is very patient and i am highly pleased with my experience. More

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We purchased our 5th BMW from Casey BMW today. Over the past 15 years, my experience has always been exceptional. Today was no different. Shawn Casey, general manger, helped me order my 2026 BMW X Over the past 15 years, my experience has always been exceptional. Today was no different. Shawn Casey, general manger, helped me order my 2026 BMW X7 3 weeks ago. Our salesperson, Joe Hargraves coordinated the delivery and made sure everything went smoothly. Joe has always been our sales advisor and he never stirs us wrong on features, etc. Also special thanks to Emery Draughn, Genius, for again explaining all the features and helping us customize the vehicle. Trey Leggett, F&I Manager, arranged financing and helped us select protection and maintenance plans that met our needs and didn't try to push additional products on us. While our X7 was being delivered, our 540 was in for service. AJ Phillips, our service advisor, made sure the 540 was ready by the time the X7 was ready to go and all the paperwork completed. All in all, you won't find a better BMW dealership. More

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Kellen provided excellent customer service and kept us in the loop as our BMW was being built. Took really good care of us. the loop as our BMW was being built. Took really good care of us. More

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Always takes good care of me, amazing guy! I have been dealing with him for years I have been dealing with him for years More

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If you know exactly what you want, then talk with Joe Hargraves! He'll find your vehicle! He found my wife's X5e, no compromises! EXACTLY what we wanted, and only took a couple of days to get her! W Hargraves! He'll find your vehicle! He found my wife's X5e, no compromises! EXACTLY what we wanted, and only took a couple of days to get her! We are very pleased with the service that we received. Joe Hargraves will be my first choice for our next BMW too! :-) Thanks Joe! GREAT JOB! More

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