Demetrius Smith | Page 4

SHOWED US A FULL SIZE TIRE BEING IN PLACE OF THE DUMMY TIRE THEN ONCE I PURCHASED THE CAR THEY TOOK IT TO THE BACK AND PUT A DUMMY DONUT TIRE IN PLACE OF THE FULL SIZE TIRE AS THE SPARE TIRE THEN ONCE I PURCHASED THE CAR THEY TOOK IT TO THE BACK AND PUT A DUMMY DONUT TIRE IN PLACE OF THE FULL SIZE TIRE AS THE SPARE More

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Me purchasing the car was easy, as I was prepared to make a deal. However, they have been very slow to respond to an issue on the car I purchased. I’m having to chase them down to correct the issue and they’ a deal. However, they have been very slow to respond to an issue on the car I purchased. I’m having to chase them down to correct the issue and they’re not following up. This is the 4th Honda I’ve purchased and the first and last time I will use FC Honda as a dealership. More

by Lauren L Verified Customer Verified Customer

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Great services I so glad I came by To purchase a brand new car and I love my new civic!! Thanks again ✌🏾 new car and I love my new civic!! Thanks again ✌🏾 More

by MARYSHANEKA184 Verified Customer Verified Customer

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Eddie Charles and Demetrius were exceptionally professional with customer service. They were able to assist my family in finding the right vehicle for our traveling ventures! professional with customer service. They were able to assist my family in finding the right vehicle for our traveling ventures! More

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Demetrius was friendly and knowledgeable. We were in and out in a very reasonable amount of time. Left in a 2024 Honda civic. Very happy customers. We were in and out in a very reasonable amount of time. Left in a 2024 Honda civic. Very happy customers. More

by raindaddy84 Verified Customer Verified Customer

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We bought a 2025 Pilot EX-L on 7/30/24. Demetrius (our sales guy) was phenomenal. He was very easy to work with and truly cares for his customers. The car we bought was a demo car (meaning Demetrius (our sales guy) was phenomenal. He was very easy to work with and truly cares for his customers. The car we bought was a demo car (meaning it had been a loaner). It was pouring the rain when we left so we just drove straight home. On the morning of 7/31/24 I noticed the inside of the car was still dirty so yet another day I didn’t get to drive the vehicle. That afternoon my husband called and they said we could bring it in to be detailed. My husband made an appointment to bring it in at 1pm to be detailed. I looked in the car again after work and noticed black grease or dirt stains on the ceiling, grease on the seats, then we noticed someone else’s personal belongings in the vehicle. We found kids toys and someone’s bank records, a form with someone else’s account and routing numbers on it. He takes the car to the dealership this morning, 8/1/24, to address the issues. Finding someone’s personal belongings in our vehicle was unacceptable. Especially since that was confidential information. We were told we would be able to swap the vehicle outright and that they would make the situation right. Then we were told if we swap the vehicle we will have to pay more money. We said no. Then we were told they can’t swap the vehicle. The only person being honest with us was Demetrius. The managers we spoke to all gave us different conflicting information. I had to take time out of my work day to go up there because I was told I needed to be there to sign new papers. I waited an hour and a half and I was told 3 different stories. We were about to go in to sign the new papers and they came to tell us again that they actually can’t swap the cars and all they can do for us is detail the car which should’ve been done in the first place. I left to go back to work. My husband stayed to wait on the car and to speak to the general manager. The general manager said he did not want to deal with it and refused to come speak to him. While he waited, the salesmen were the only ones who would even speak to him. When the lady brings the keys to him she says they have finished the detail and did a 9/10 job and said we can bring it back next week for them to get it right. We will never purchase another car from Forest City Honda. Demetrius was the only person who truly cared about getting us right. Forest City Honda is under poor management and it truly showed today. Pathetic. More

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Great fast courteous service and I do recommend this dealership over any other Honda dealership in the surrounding counties dealership over any other Honda dealership in the surrounding counties More

by DONSHAE31 Verified Customer Verified Customer

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Great place for your vehicle needs! !! 10 out of 10 great customer service! Meech was awesome! !! 10 out of 10 great customer service! Meech was awesome! More

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Demetrius was absolutely awesome to work with and helped expedite the experience tremendously-thank you very much! expedite the experience tremendously-thank you very much! More

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Steven was very helpful and knowledgeable. He was able to get me in a brand new 2024 Honda Civic the same day! I will be back to work with Steven again. He was able to get me in a brand new 2024 Honda Civic the same day! I will be back to work with Steven again. More

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