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Al Neal

Overview Reviews (69) Inventory (146)

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Al Neal

Managing Partner/General Manger

Forest City Honda

284 Daniel Road
Forest City, NC 28043

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4.1

69 Reviews

Overview Reviews (69) Inventory (146)

Dealership Experience

26 yrs, 9 mos

Industry Experience

40 yrs, 8 mos

Languages Spoken

English

4.1

69 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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69 Reviews of Al Neal

September 30, 2026

Dealership Rating

Employee Rating

They were very helpful getting to do our recalls on Saturday. Good service. Thank you! Saturday. Good service. Thank you! More

by CRISTINAHIGUCHI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alana Neal, Chris Ruiz, Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb, Al Neal, Norma Finger, AMANDA HOWELL

Sep 30, 2026 -

Forest City Honda responded

Knowing that taking care of your recalls on a Saturday was helpful means a lot to our service team. We appreciate your kind words and are here for any future needs on your Honda Odyssey. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

September 05, 2026

Dealership Rating

Employee Rating

First service visit to this dealership and it won’t be my last! Outstanding from start to finish. No surprises. Very polite and professional. Great place! last! Outstanding from start to finish. No surprises. Very polite and professional. Great place! More

by MGOETTEE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wendy Wall

Sep 05, 2026 -

Forest City Honda responded

Transparency and courtesy are core to how our service department operates. Knowing your first service visit on your Acura MDX went smoothly and without surprises means a lot to our service team. We appreciate your kind feedback on our team’s professionalism, and we look forward to serving you again. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

July 25, 2026

Dealership Rating

Employee Rating

Absolutely horrible customer service. Service department left oil cap off on a vehicle purchase. Oil blown all over engine compartment. Zero oil pressure. Told me to take for an oil chang Service department left oil cap off on a vehicle purchase. Oil blown all over engine compartment. Zero oil pressure. Told me to take for an oil change and they would compensate for it. Never received compensation. Refuses to take any responsibility for the issue, Sales Manager said it's my problem and I should have bought an extended warranty. Didn't make it home from vehicle pickup and dealership says not their problem!!!!??? Stay away from this place. More

by dustintrickett

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chris Ruiz, Al Neal , Salesperson DJ

Aug 05, 2026 -

Forest City Honda responded

Dustintrickett, it is disappointing for us to hear that your experience was anything less than great.

July 02, 2026

Dealership Rating

Employee Rating

All the sales people and the service folks at Forest City Honda are literally GOATS!!! Honda are literally GOATS!!! More

by Djzzle

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alana Neal, Chris Ruiz, Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb, Al Neal, Norma Finger, AMANDA HOWELL

Jul 02, 2026 -

Forest City Honda responded

Thank you for the five-star review. We’re thrilled our sales and service teams delivered an exceptional experience with your Volkswagen Jetta. We appreciate you sharing your enthusiasm! Alana Neal alananeal@marburgerauto.com Internet Sales Manager

June 02, 2026

Dealership Rating

Employee Rating

Very friendly people know their products and services are great. This is our second new Honda from them. great. This is our second new Honda from them. More

by ANNEBLANTON48

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 02, 2026 -

Forest City Honda responded

Al and our team appreciate your kind words and your continued trust in Honda for a second new vehicle. We’re delighted you found our people friendly and knowledgeable. We look forward to helping you again. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

December 24, 2025

Dealership Rating

Employee Rating

Everyone was very helpful in making our purchase work out. Proudly left with my Pilot. out. Proudly left with my Pilot. More

by Carolyn.wall4159

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Ruiz, Johnny Lopez, DAMARION WILKERSON

October 14, 2025

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Employee Rating

Always great service! We have purchased numerous vehicles from Forest City Honda and will buy again in the future. Service is always friendly and fast. We have purchased numerous vehicles from Forest City Honda and will buy again in the future. Service is always friendly and fast. More

by KellyC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alana Neal, Chris Ruiz, Wendy Wall, Chris Soares, Norma Finger , Danny Ledford

Nov 05, 2025 -

Forest City Honda responded

Kellyc, we are very happy we could provide you with a positive experience!

July 24, 2025

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Employee Rating

They were amazing helpful they were able to help me with everything I sure recommend everything I sure recommend More

by brendapanda011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alana Neal, Chris Ruiz, Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb, Al Neal, Norma Finger , Dennis Warlick

April 04, 2025

Dealership Rating

Employee Rating

Treated professionally and fairly. Easy process no pressure. Felt welcomed and appreciated. Jason the best! Easy process no pressure. Felt welcomed and appreciated. Jason the best! More

by EARTHUR9884

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason White 5 stars!

March 24, 2025

Dealership Rating

Employee Rating

Very good and helpful people. I hope to send you more customers.excellant detail team. I hope to send you more customers.excellant detail team. More

by jdprice400

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alana Neal, Chris Ruiz, Demetrius Smith, Wendy Wall, Carrie Clubb, Al Neal, Robbie Stahr , Dennis Warlick

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