Denise Pendergrass-Esparza | Page 8

Disappointing I love Honda. Could've have gone somewhere else. Was not asked or told how to use features in my new car or was not told what features my 2016 accord I love Honda. Could've have gone somewhere else. Was not asked or told how to use features in my new car or was not told what features my 2016 accord had. Went to turn in papers and receptionist was on her cell before she noticed me and still didn't ask if I need so something. There was a board with about 6 questions and my answer was no to all. I asked her what then. She said I don't know, maybe you should talk to the manager. My only good experience was with Mr. DECENA from the business office and Denise from service dept. She was courteous, helpful and took care of me right away. More

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Great service I took my Honda Odyssey for service as the engine light was on. Denise was really helpful in taking in my vehicle even though I just walked in. Along I took my Honda Odyssey for service as the engine light was on. Denise was really helpful in taking in my vehicle even though I just walked in. Along with the engine misfire the team found some issues with piston rings which was take care via warranty extension at no cost. I was provided loaner car for the duration of service. In all great experience. More

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TERRIBLE SERVICE DEPT DO NOT TRUST THESE CON ARTISTS! 0 stars! They overcharged my AC and ruined my whole system. Their "discounted" price to fix their mistake was $1800. O DO NOT TRUST THESE CON ARTISTS! 0 stars! They overcharged my AC and ruined my whole system. Their "discounted" price to fix their mistake was $1800. On a separate issue, they quoted me the wrong price over the phone and then the actual charge was $900 more expensive than what they quoted. I am so unhappy with this place and will NEVER return. More

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Got the B1 maintenance done at Gunn. Got the B1 maintenance done at Gunn Honda. Very pleased with the work; I will certainly return to this dealership for future maintenance work again. Got the B1 maintenance done at Gunn Honda. Very pleased with the work; I will certainly return to this dealership for future maintenance work again. More

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Safety Recall Great service. Went due to a safety recall and found out I had a paint warranty but since the vehicle had a recon title it was no longer valid which w Great service. Went due to a safety recall and found out I had a paint warranty but since the vehicle had a recon title it was no longer valid which was disappointing considering that there is cracking and peeling of paint on the vehicle. More

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Awesome Dennis was great at getting me into service promptly under a tight schedule. Johnny was very helpful on getting me information about services offered Dennis was great at getting me into service promptly under a tight schedule. Johnny was very helpful on getting me information about services offered at dealership. More

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Service was great. Denise is always so helpful! Great service fast and courteous. I never have to worry about anything. My car is ready when they say it will be and I trust the technicians Great service fast and courteous. I never have to worry about anything. My car is ready when they say it will be and I trust the technicians More

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Great Service The Right Persons to provide Great Service, Good Prises Beautiful Place and atmospher at the waiting area with amaneties, I appreciate all your hard w The Right Persons to provide Great Service, Good Prises Beautiful Place and atmospher at the waiting area with amaneties, I appreciate all your hard work and soport to all the persons how makes this possible. More

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Very competent service. Denise was very professional in the way she expressed herself and in her explanations of work to be done. She advised me on recommended work and the r Denise was very professional in the way she expressed herself and in her explanations of work to be done. She advised me on recommended work and the reasons it should be done. More

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Quick, efficient and easy! I scheduled and appointment for my car to be inspected for registration renewal. Denise greeted me when I arrived. She asked me if they had recently I scheduled and appointment for my car to be inspected for registration renewal. Denise greeted me when I arrived. She asked me if they had recently updated the car's software for the transmission. I wasn't sure, so she included that on the service request. My car was taken back immediately and I retired to the waiting room where I enjoyed a cup of coffee and a donut. Within 30 minutes Denise called my phone to say the car was ready. The check out took only a moment and I was back on the road. Gunn Honda Service is awesome! More

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