Dennis Dawson | Page 5

They took the time to listen to my needs and to work with me to have them taken care of. Very nice people me to have them taken care of. Very nice people More

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Ideal Hyundai was a pleasure to work with. They made the process easy for me from start to finish, and Julian was fantastic despite being relatively new. He went above and beyond in his custom They made the process easy for me from start to finish, and Julian was fantastic despite being relatively new. He went above and beyond in his customer service. More

by allieshellaway Verified Customer Verified Customer

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Great people with great personalities who made it easy to communicate with.during the purchase. communicate with.during the purchase. More

by Moffettcp Verified Customer Verified Customer

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Amazing service. Not pushy and very patient. Great experience. Would definitely recommend and come back for future vehicles Not pushy and very patient. Great experience. Would definitely recommend and come back for future vehicles More

by Antonio.robles07 Verified Customer Verified Customer

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All the team was great, very helpful. I bought my first car and I don’t know a lot about cars. However they took the time to explain the benefits and characteristics of each car until I g I bought my first car and I don’t know a lot about cars. However they took the time to explain the benefits and characteristics of each car until I got the best car for my needs. More

by 14.DANIELAO Verified Customer Verified Customer

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We drove 45 minutes to Frederick to visit another dealership to look at a Hyundai Kona we were interested in. We didn’t have a great experience and considered going home before visiting Ideal Hyundai dealership to look at a Hyundai Kona we were interested in. We didn’t have a great experience and considered going home before visiting Ideal Hyundai on a whim. We were greeted by our salesperson Julian and he’s definitely the reason we stayed and purchased a car. He was kind, helpful and easygoing. He did not make us feel pressured whatsoever and made us feel more like friends. He was well informed about the two models we were interested in and willing to find out anything we wanted to know that he wasn’t sure of. He was beyond patient with us as we went back and forth between the Kona and the Venue. We finally settled on the Venue for a lot of reasons including our budget and we appreciated the transparent breakdown of charges for the vehicle. It didn’t feel like there were any “hidden fees” we weren’t made aware of. After making our decision we had to wait for someone in finance to become available because they were busy but we didn’t mind at all because it’s such a welcoming environment with comfortable chairs, clean bathrooms and delicious coffee! Something the previous dealership we visited did not have. The manager Denny stopped by to chat with us with some basic financial questions while we waited and he was great! We shared some funny stories and he was willing to help us with whatever we needed. Bill in finance is the real deal. He was honest and upfront about everything including warranties, maintenance, payments, etc. Even after a long day, he didn’t make us feel rushed or pressured into making a decision. Our salesperson Julian stayed well after closing time to make sure we had a good experience and walked us out to our new car that he had detailed and filled with a full tank of gas. We went into this experience expecting to play the “car buying game” like negotiating and intimidation, but we were surprised we didn’t have to do any of that. Instead, we were allowed to sit in the vehicles we were looking at for as long as we needed which made us feel comfortable and helped us make a decision along with the wonderful staff at this location. This was by far the easiest car buying experience and I’d recommend them to anyone! Thank you for all of your help! We love our new car. More

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The employees were kind and informative. Not pushy. The salesman gave us information without hesitation. Not pushy. The salesman gave us information without hesitation. More

by pamhannas Verified Customer Verified Customer

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Roy is an amazing salesman. He was kind, extremely knowledgeable and followed through on what he told us. He was kind, extremely knowledgeable and followed through on what he told us. More

by jlnicholson0 Verified Customer Verified Customer

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I have to say Abhi was so wonderful to work with. He is very professional. He made sure it all worked out. I would recommend him to anyone I knew looking to purchase a vehicle. He is very professional. He made sure it all worked out. I would recommend him to anyone I knew looking to purchase a vehicle. More

by jenaleslie Verified Customer Verified Customer

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The entire process takes too long. Paperwork should be done overnight & the vehicle picked up or dropped off the next day. We spent 11 am thru 8 pm with no food at the dealership tradi Paperwork should be done overnight & the vehicle picked up or dropped off the next day. We spent 11 am thru 8 pm with no food at the dealership trading in 3 cars and buying 2. More

by tleeper18 Verified Customer Verified Customer

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