Dennis Dawson | Page 4

Bought my first EV. I didn't know much about EVs but Roy was very patient and answered all of my questions. This is the second car I've bought from Roy. I didn't know much about EVs but Roy was very patient and answered all of my questions. This is the second car I've bought from Roy. More

by lumberingox Verified Customer Verified Customer

Report | Print

Luis Reyes was my salesman. Very helpful with the trade and buying experience. I would recommend him to others. Very helpful with the trade and buying experience. I would recommend him to others. More

by Paulbrodriguez Verified Customer Verified Customer

Report | Print

Had a great experience…whole process went smoothly. .definitely would recommend to others for sure. .definitely would recommend to others for sure. More

by sujitjoe Verified Customer Verified Customer

Report | Print

Kevin was kind, knowlegable, patient, not pushy (which would have been a deal breaker for me). would have been a deal breaker for me). More

by asdf4junk Verified Customer Verified Customer

Report | Print

Working with Kevin was amazing -Easy, fast, and enjoyable car buying experience. Honest, helpful, and went above and beyond. 10/10 recommend! car buying experience. Honest, helpful, and went above and beyond. 10/10 recommend! More

Report | Print

I would NEVER recommend the dealership because of the unethical, slimy, dishonest sales tactics used by Dennis and Dom, and reinforced by the general manger. They used false sincerity to create trust, pr unethical, slimy, dishonest sales tactics used by Dennis and Dom, and reinforced by the general manger. They used false sincerity to create trust, prolonged the process to keep me onsite longer, used the value of my trade to create confusion and back into numbers. Dom then accelerated through the signing of paperwork without showing me pertinent pages of the sales contract that required my e-signature. To make matters worse, Dom typed my name on the signature lines of those documents without my knowledge or consent, which is ILLEGAL Once home, I thoroughly reviewed the paperwork and discovered discrepancies in numbers as and saw my electronic signature on pertinent pages of the sales contract. I returned to the dealership a few hours later and asked them to nullify the contract because I wouldn’t have moved forward had I known how much I was actually being charged for the car. Dennis said I could have my trade in vehicle back but that turned out to be another lie. The GM then came out, told me there was no “cooling off period in Maryland” so I was not getting my old car back and he hoped I would eventually like my new car. I am now locked into a car payment for 5 years that is almost double what I planned on. Had Dom shown me the information on his computer screen, I wouldn’t have purchased the car. Had Dennis nullified my contract as he said he would, then I wouldn’t be saddled with a car payment that has me stretch very thin financially, for 5 years.. More

by dikluttz Verified Customer Verified Customer

Report | Print

Luis was great had the best for my requirements. VERY amicable & well informed & shared his information. Made the whole process easy!!! VERY amicable & well informed & shared his information. Made the whole process easy!!! More

Report | Print

The entire purchasing process was a refreshing, great experience.I would not hesitate to recommend this dealership. experience.I would not hesitate to recommend this dealership. More

by cnetra Verified Customer Verified Customer

Report | Print

Worst dealership I have ever dealt with. Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it fixed. Took the truck to the local dealership myself and had it fixed and found out ideal never called. The check engine light was caused by improper software update and install performed by Ideal. After buying the truck I asked for the second key and was told they could not find it and would have to look. They did not locate the key before I left so they said they would locate it and mail it to me with my new tags. Never got a call. I called Ideal 8 times asking where the key was only to be told they still had to look for it and would call back the next day but never got a call back. On the 8th call I was informed there was never a second key when the truck was traded and they denied saying they would locate and ship me the key. They told me if I wanted a second key I would have to buy it myself. Both the salesmen and managers were equally useless. Never dealing with this dealership again! More

Report | Print

Roy Hassan was not pushy yet he was determined to sell me a car. I enjoyed working with him. He was knowledgeable and easy to work with. a car. I enjoyed working with him. He was knowledgeable and easy to work with. More

by SUSAN.1128 Verified Customer Verified Customer

Report | Print