Dennis Dawson | Page 6

We drove 45 minutes to Frederick to visit another dealership to look at a Hyundai Kona we were interested in. We didn’t have a great experience and considered going home before visiting Ideal Hyundai dealership to look at a Hyundai Kona we were interested in. We didn’t have a great experience and considered going home before visiting Ideal Hyundai on a whim. We were greeted by our salesperson Julian and he’s definitely the reason we stayed and purchased a car. He was kind, helpful and easygoing. He did not make us feel pressured whatsoever and made us feel more like friends. He was well informed about the two models we were interested in and willing to find out anything we wanted to know that he wasn’t sure of. He was beyond patient with us as we went back and forth between the Kona and the Venue. We finally settled on the Venue for a lot of reasons including our budget and we appreciated the transparent breakdown of charges for the vehicle. It didn’t feel like there were any “hidden fees” we weren’t made aware of. After making our decision we had to wait for someone in finance to become available because they were busy but we didn’t mind at all because it’s such a welcoming environment with comfortable chairs, clean bathrooms and delicious coffee! Something the previous dealership we visited did not have. The manager Denny stopped by to chat with us with some basic financial questions while we waited and he was great! We shared some funny stories and he was willing to help us with whatever we needed. Bill in finance is the real deal. He was honest and upfront about everything including warranties, maintenance, payments, etc. Even after a long day, he didn’t make us feel rushed or pressured into making a decision. Our salesperson Julian stayed well after closing time to make sure we had a good experience and walked us out to our new car that he had detailed and filled with a full tank of gas. We went into this experience expecting to play the “car buying game” like negotiating and intimidation, but we were surprised we didn’t have to do any of that. Instead, we were allowed to sit in the vehicles we were looking at for as long as we needed which made us feel comfortable and helped us make a decision along with the wonderful staff at this location. This was by far the easiest car buying experience and I’d recommend them to anyone! Thank you for all of your help! We love our new car. More

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The employees were kind and informative. Not pushy. The salesman gave us information without hesitation. Not pushy. The salesman gave us information without hesitation. More

by pamhannas Verified Customer Verified Customer

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Roy is an amazing salesman. He was kind, extremely knowledgeable and followed through on what he told us. He was kind, extremely knowledgeable and followed through on what he told us. More

by jlnicholson0 Verified Customer Verified Customer

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I have to say Abhi was so wonderful to work with. He is very professional. He made sure it all worked out. I would recommend him to anyone I knew looking to purchase a vehicle. He is very professional. He made sure it all worked out. I would recommend him to anyone I knew looking to purchase a vehicle. More

by jenaleslie Verified Customer Verified Customer

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The entire process takes too long. Paperwork should be done overnight & the vehicle picked up or dropped off the next day. We spent 11 am thru 8 pm with no food at the dealership tradi Paperwork should be done overnight & the vehicle picked up or dropped off the next day. We spent 11 am thru 8 pm with no food at the dealership trading in 3 cars and buying 2. More

by tleeper18 Verified Customer Verified Customer

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Everyone was courteous and helpful throughout the entire experience. You couldn't ask for more. experience. You couldn't ask for more. More

by TROSS11 Verified Customer Verified Customer

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abhi is great guy. gave us great deal.very hard to negotiate him .Jesus but the guy is very good knowledgeable. Next car also will buy from him and send him friends to . gave us great deal.very hard to negotiate him .Jesus but the guy is very good knowledgeable. Next car also will buy from him and send him friends to .next time not coming to sit in service that how he got me and my wife but it's funny 😂 More

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Roy, Bill and Dennis made us feel at home and comfortable with each step of the process of purchasing a new vehicle! Everyone was patient, kind and professional! If you are interested in buying a new or used with each step of the process of purchasing a new vehicle! Everyone was patient, kind and professional! If you are interested in buying a new or used vehicle you must go to Ideal Hyundai Buick GMC, they will treat you right! More

by jwrosenburg54 Verified Customer Verified Customer

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This was the most painless car deal we’ve ever made, and that’s largely due to the great staff at Ideal. From the General Manager, Dennis, to our Salesman, Roy, to the Finance guys, Bill & Dom, to the Servi that’s largely due to the great staff at Ideal. From the General Manager, Dennis, to our Salesman, Roy, to the Finance guys, Bill & Dom, to the Service Team led by Jessica, each staff member was very knowledgeable and pleasant to work with, which made the whole process so easy & streamlined. We’re so glad we decided to buy our cars from Ideal, thank you!! More

by jwrvar Verified Customer Verified Customer

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We had an awesome experience. Ceidrick was more than just helpful, he guided us through the entire process. He explained everything and made sure we understood all of our possibil Ceidrick was more than just helpful, he guided us through the entire process. He explained everything and made sure we understood all of our possibilities. We went from being discouraged on a payment for a used car to driving away in a new 2025 Tucson. Wahab was just as helpful and informational on the whole process. He made sure we got everything we needed and worked directly with the bank to get it. It was an excellent experience and we will definitely be back. More

by terrance.steele82 Verified Customer Verified Customer

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