Dennis Epps | Page 19

When my wife and I had finished talking to Mr. Epps When my wife and I had finished talking to Mr. Epps and it was time to talk with the finance department, we sat in Mr. Epps office for thirty min When my wife and I had finished talking to Mr. Epps and it was time to talk with the finance department, we sat in Mr. Epps office for thirty minutes after being at the dealership for more than four hours. It was the slow time of the day at the dealership and we were the only customers there. We received service after I complained why we had not been seen by the finance department.. Hooray to Mr. Epps. It bothered My Wife and I to sit and wait for so long for the finance department, so we rate the finance department three stars. More

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I just purchased Gla 250 from owingsmill dealership and Dennis helped me. He was super nice and awsome!!! The car is nice! Thank you! Dennis! Dennis helped me. He was super nice and awsome!!! The car is nice! Thank you! Dennis! More

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I recently worked with Dennis. The experience was great. Fair dealing, professionalism unmatched! Dennis helped build the ideal car, and kept us informed during the build and delivery. Purchase was smooth e Fair dealing, professionalism unmatched! Dennis helped build the ideal car, and kept us informed during the build and delivery. Purchase was smooth even during a pandemic! More

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Execellent Customer Service We worked with Dennis Epps (Sales Consultant), he was very thorough and professional from the moment we walked in the door. Dennis took the time to ex We worked with Dennis Epps (Sales Consultant), he was very thorough and professional from the moment we walked in the door. Dennis took the time to explain the features of the car. He answered all of our questions with enthusiasm and you can tell he's very passoniate about the Mercedes products. We would definetly recommend this dealership and especially recommend working with Dennis. More

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Outstanding pressure free sales experience! I came in to “look” at a used S Class Mercedes and met with Dennis. The man was a source of knowledge and experience. Showed me a few cars, contrasted I came in to “look” at a used S Class Mercedes and met with Dennis. The man was a source of knowledge and experience. Showed me a few cars, contrasted the differences in options and packages, and led to me to what I wanted in a car. Was very laid back and professional without adding any pressure. It is refreshing to be able to come into a car dealer and “shop around” with unlimited questions all along guiding me to what I wanted and desired. Dennis has in innate ability to help you decide what it is you are looking for while reassuring you the decisions you are making are in line with your goals. Promote ahead of peers! More

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Quality Products and Service The service received was exceptional. Dennis is very thorough and attentive to the customer's needs. He answered my question and offered suggestions a The service received was exceptional. Dennis is very thorough and attentive to the customer's needs. He answered my question and offered suggestions and information that matched my needs. I am very happy with my purchase and the service I received. I have no hesitation in recommending him to all my friends and family. More

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GREAT DEALER, FANTASTIC SALESMAN I started my new vehicle search six months prior to purchase. I came into the dealership to "just look". Dennis respected this. He answered all my I started my new vehicle search six months prior to purchase. I came into the dealership to "just look". Dennis respected this. He answered all my question and explained the features of several models. We discussed expected changes to the next year models. Dennis was extremely knowledgeable. No pressure, just information. Six months later I knew what car I wanted. I sought Dennis out and we commenced our conversation where we had let off. He helped me with the order, and kept me updated throughout the delivery process. When the car arrived, Dennis set up the electronics and showed me how the features were operated. Later, he checked back with me to see if I had questions or needed any help. In short --he's the best! More

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Great experience all around We had a great experience working with Dennis on our first vehicle purchase. We came right back to him to make our second Mercedes Benz. We had a great experience working with Dennis on our first vehicle purchase. We came right back to him to make our second Mercedes Benz. More

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Recent purchase with Dennis Went to this dealership for the first time and was greeted by Dennis Epps up at the front. Dennis has a warm and friendly demeanor and we hit it off Went to this dealership for the first time and was greeted by Dennis Epps up at the front. Dennis has a warm and friendly demeanor and we hit it off immediately. Test drove and purchased a car that evening. Things were busy this particular day so the process took awhile. Despite that, Dennis stayed with me the whole time. Really enjoyed getting to know him and hearing some of his stories. While I was ready to drive off around 9pm,D ennis caught up with me and jumped in, spending 30 minutes after a long day, going through many of the important features of the car that I would be using. That and a follow up call the next day meant a lot ot me and spoke volumes of the customer service Dennis provides. I would recommend Dennis to anyone, without hesitation. Chris S. More

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Mercedes Happiness! Thankful for Dennis at MB of OM. I was watching the GLA online, and called and reached Dennis to inquire about purchasing/trading in a car. He was a Thankful for Dennis at MB of OM. I was watching the GLA online, and called and reached Dennis to inquire about purchasing/trading in a car. He was a pleasure to work with from the origin of contact and throughout the entire buying process. He has also been available by text for quick answers to any questions I have had in the first week of driving my GLA, which is very helpful. Also was grateful for his knowledge in walking me through the options within the vehicle. I highly recommend Dennis for purchasing a Mercedes, overall I am happy with my customer service and respect within the process. More

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