Dennis Epps | Page 26

The Epitome of Great Customer Service Great customer service starts with listening to your customer. Dennis Epps went beyond that. Coming off a not so good experience at another dealersh Great customer service starts with listening to your customer. Dennis Epps went beyond that. Coming off a not so good experience at another dealership, I expressed my issues and concerns with buying a car. Was ready to buy a car but did not want to deal with games salesmen played. To allay all of my concerns, Dennis made sure the car was ready and in perfect condition before he showed it to me. It was a beauty. Needless to say, I bought it right away. He and the others made the process seamless. The lady in finance was a dream to work with. One thing i know, I"m only buying cars from Dennis Epps and his colleagues. I don't mind the trip from Silver Spring to Owings Mills. It's worth it.They listen and give you exactly what you want. What more can you ask for? More

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True Professionals Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize all of the technology. At no time were we rushed and/or pressured. In fact, we took our time and the Mercedes Team were the consummate professionals. I'd give them a "100" if it were an option. Dennis is my "guy" for future automobile purchasing needs. Cheers! More

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Great Team! I had a great experience at this dealership and Dennis was very helpful and extremely knowledgeable. There was no pressure, he was patient and accommo I had a great experience at this dealership and Dennis was very helpful and extremely knowledgeable. There was no pressure, he was patient and accommodating. Definitely recommend working with Dennis and this dealership. Also, it was a pleasure to work with Fran who helped us with financing and providing several options that best suited us. Lastly, Brett took the time to explain important details about the certification process. More

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Wonderful Wonderful Wonderful!! Wonderful Wonderful Wonderful experience working with Dennis. Very knowledgeable and patient.He made the process of buying my Mercedes easy and wonde Wonderful Wonderful Wonderful experience working with Dennis. Very knowledgeable and patient.He made the process of buying my Mercedes easy and wonderful!!.I would highly recommend Dennis. More

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The Best Experience From the moment we walked into this dealership, we were treated excellently by the entire staff. I had particular requirements for the car I wanted an From the moment we walked into this dealership, we were treated excellently by the entire staff. I had particular requirements for the car I wanted and after careful exploration of the inventory, Dennis found the exact match (something other dealerships and sales consulstants were not able to do)! Dennis was extremely knowledgeable regarding the vehicle I was interested in and patiently took me on a very informative test drive that taught me so much about all of the features. Him and the Sales Manager Robb Banks did everything in their power to make the deal happen without having the typical “sales” personality which can make the car-buying experience not so enjoyable. They treated us like family. I am extremely happy with my vehicle and we got a great deal on it! I shopped around numerous Mercedes Benz dealerships, but the Owings Mills branch with Dennis and Robb was definitely my favorite. Despite living in New Jersey, I will be continuing my business with them. We have been dealing with Mercedes Benz for over 20 years and this team has set a new standard for excellence. More

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Customer service Great customer service including my lady in finance.. it was a pleasure. Am glad am still part of the Mercedes family.. Thank you.. so much Great customer service including my lady in finance.. it was a pleasure. Am glad am still part of the Mercedes family.. Thank you.. so much More

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Terrific experience Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car. More

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I really Appreciated Brooks customer service I had the Best Experienced with Brooke and Buying my car, She is Really the Best,,, She will have a Customer in Me for A Lifetime, Thanks So Much I had the Best Experienced with Brooke and Buying my car, She is Really the Best,,, She will have a Customer in Me for A Lifetime, Thanks So Much More

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knowledgeable, patient and curtious service Dennis Epps took the time an effort to configure mobile application to operate remote starter and navigation on my SUV when others' at dealership were Dennis Epps took the time an effort to configure mobile application to operate remote starter and navigation on my SUV when others' at dealership were busy. I thank him for his patience and diligence in solving this matter and I would definitely recommend him to my friends and family for his outstanding service and professionalism. Sincerely, Angelina More

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New car purchase I had very good experience with Mr. Epps .I was very comfortable with the purchase . Anybody need to buy a Mercedes i will highly recommend him. I wi I had very good experience with Mr. Epps .I was very comfortable with the purchase . Anybody need to buy a Mercedes i will highly recommend him. I wish him good luck with his carrier , from bottom of my heart Gamith More

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