Dennis Jacinto | Page 10

Our salesrep made buying a car what it should be. I hope Phillips doesn't edit this post because it's true and a credit to their fine reputation. I read the positive and most importantly the negative I hope Phillips doesn't edit this post because it's true and a credit to their fine reputation. I read the positive and most importantly the negative comments on the auto dealers' sites in Leesburg then went shopping. Phillips is the only one that met my expectations and I was there twice on scouting missions. Only need was that my 'sig other' could sit in passenger seat and not have her hips hurt. We limited it to Japanese brands. When we arrived at my historical favorite, Honda, we were attacked walking to the showroom. The 'next in line' introduced himself and started the process. Tony was absolutely great in a Dansel Washington way. I really liked his approach and bearing. But His managers kept butting in because he wasn't closing fast enough. He did a fabulous job and I asked the manager why he got himself between me and the salesman. Excuses galore. Two different 'managers' got into the process unwanted and unneeded. Unfortunately, no Honda fit the need for my pals' comfort. When we left, my way was temporarily blocked by some guy that Tony called 'hi,boss'. Phillips is the only one that met my expectations and I was there twice on scouting missions. Neither my pal nor I had owned Toyotas but in my mind this and Honda are on equal footing. Our previous trip we tried the larger cars (not Camry) and they just didn't fit well. This time we came specifically to try Camry. Met outside by Rep Jim Yost who I gathered is brand new, handwritten business card and not on the list of sales reps below. He said he had been selling Toyota in Ohio before moving here. He asked what I need. We told him we had been there before. The past rep took us for a ride in bigger cars but apparently didn't get us in the system. Shame on him. Jim said he would work with us. He did a great job of qualifying and found Madeleine's specific comfort need. I really didn't care about latest bells and whistles, just that my pal can ride 1500 miles one way in comfort. We tried all sizes, got in the Camry and that was it. Like the Three Bears? Jim worked the process in a confident and thorough way. He never asked for the keys, until we told his we found the car we want and want a price. No one came to see how he was doing. In sales training, we used to call them hunters and skinners. Jim helped us with the model details, went through his dealer checklists and made us very comfortable with the process. As a life long sales skills trainer, I thought he was excellent in all aspects of the sale. We worked the numbers, I got what I thought was fair for me and he orchestrated the final steps. No back and forth other than the one time to get the one and only OK on the numbers. He put us in touch with Dennis the paperwork guy. Because we were selling a personal car and buying a car for a trust, it took us a while to get the wording on the form correct. Dennis prepped and then tore up several contracts until he had it the way we needed it. He never complained and looked for the rationality for why it has to be just so. We left this place thinking several things: Best experience I ever had buying a car: and my brother's brother-in-law was the largest Honda dealer in New Hampshire. Jim Yost was truly a joy to work with and matched my personality. We comes with great selling skills no matter where he got them. I'd get Tony to come work for Phillips and put Jim as his mentor. I hope Jim stays with Phillips and that they see he is quite the asset. More

Report | Print

Best place to purchase a car If you want to purchase a vehicle I highly recommend that you get it here. Sonny Rothwell treated us so good and helped us get out of a bad situation If you want to purchase a vehicle I highly recommend that you get it here. Sonny Rothwell treated us so good and helped us get out of a bad situation. Sonny was very compassionate and meet all our needs.. The financing with Dennis Jacinto was such a smooth transaction. Family members have purchased from this dealership and has never been disappointed with them. We will never purchase another vehicle from anyone else but Sonny Rothwell or from any other dealership. When you have great Management like Randy Ollila it shows in the employees. Thank you for the wonderful service and all you did for us-you went above and beyond what other dealership would have given up on.. More

Report | Print

Friendly and curtious. Mark Hosler, friendly and relaxed. No pressure sales. Actually enjoyed speaking to him. Chad Howell, very friendly and spent considerable time at Mark Hosler, friendly and relaxed. No pressure sales. Actually enjoyed speaking to him. Chad Howell, very friendly and spent considerable time at the end of the day explaining the operation of the car to us.. Dennis Jacinto, friendly and seems to know exactly what he is doing. More

Report | Print

Always Great! We have purchased several cars from them, and never had trouble. We have a favorite salesman, but anyone we've dealt with has been friendly and helpfu We have purchased several cars from them, and never had trouble. We have a favorite salesman, but anyone we've dealt with has been friendly and helpful. We have always found the best deals here, and the best service. Our recent purchase is as always beyond what we could ask for. The whole environment of Phillips Toyota meets our highest standards! More

Report | Print

Great transaction Felt no pressure. Tommy did everything he could to find what we wanted and we got exactly that. Dennis was great we best finance transaction we have e Felt no pressure. Tommy did everything he could to find what we wanted and we got exactly that. Dennis was great we best finance transaction we have ever had. More

Report | Print

Very Satisfied We just bought our 3rd Toyota from this dealership and the whole experience was easy. Royce and Dennis were both very helpful and pleasant to deal wi We just bought our 3rd Toyota from this dealership and the whole experience was easy. Royce and Dennis were both very helpful and pleasant to deal with. More

Report | Print

Best Toyota Dealership in Florida Awesome experience and service. Mark took me through the entire process and I left enthusiastic with first brand new Tacoma. If you're looking for a v Awesome experience and service. Mark took me through the entire process and I left enthusiastic with first brand new Tacoma. If you're looking for a vehicle, make sure this place is your first stop. More

Report | Print

Great buying experience. I dealt with Michael Kuhn through Internet sales. He was fair, honest, and great to work with. A good car purchase experience. I would buy from him I dealt with Michael Kuhn through Internet sales. He was fair, honest, and great to work with. A good car purchase experience. I would buy from him again. More

Report | Print

I hate buying a car! Perhaps it is because i always wonder about car dealer honesty and if i am being snookered. When one is on a budget it is even more disconcerting! Perhaps it is because i always wonder about car dealer honesty and if i am being snookered. When one is on a budget it is even more disconcerting! Mikey was very professional and thorough in his explanation of the contract. I would have liked to receive a bit more for my trade in vehicle. Dennis introduced me to the costly protection plan and it sounded sensible at the time but again, is this another con praying on the fears of Little Old Ladies? In the long run it was "As Good As. it Gets" with Car Buying. 🤗 Barb More

Report | Print

Love my car I knew exactly what I wanted and did my shopping via internet. When I sent to see the car, it was as advertised and the terms were exactly as we discu I knew exactly what I wanted and did my shopping via internet. When I sent to see the car, it was as advertised and the terms were exactly as we discussed. There were a few things I wanted fixed before I took it home, and they took care of it. It was a surprisingly positive experience! More

Report | Print