Dennis Koulatsos | Page 4

Excellent place to buy a car (Mustang specifically) I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started re I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started researching using the forum. There were a lot of people recommending this dealership. There were many who were out of state and travelled a long time to just buy a Mustang from here. So I contacted them and they got my order for a Mustang over the phone. I didn't have to drive in, because I live an hour away. The salesperson, Danaj, was very professional and helpful. In about 5 weeks I took the delivery of my Mustang and Danaj was very careful with my vehicle. I requested them not to touch or wash my car. No one drove my car except the truck driver who brought the car from the rail yard and the inspection mechanic. On the day of the delivery, everything was very smooth and easy. I was very prepared. I already had a preapproval for a loan. So picking up didn't take too long. When I picked up the car, it was raining and it was outside. So after few days I got to inspect the car fully and found a scratch. It looked like it happened while it was being transported from the plant to the dealership. When I brought the car in for them to check it out, they took care of it and gave me a loaner until the scratch is fixed. I am very pleased with this dealership. Dennis, the General Manager, is doing a great job by keeping this dealership as one of the best dealerships I have ever been to. If I need to buy a car again, I will be coming back here. 10/10 would shop again here More

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feels like home Everyone you encounter at this dealership is so friendly. Even the people I was not working with. I felt no pressure at anytime to make my purchase Everyone you encounter at this dealership is so friendly. Even the people I was not working with. I felt no pressure at anytime to make my purchase which made me more at ease looking around and I found what I loved. And the whole process was so quick. I remember past purchases taking forever to get out the door with my new car at other dealerships. I would highly recommend Koons Baltimore Ford to freinds and Family. More

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Happy Driver The Koons staff treated me wonderfully. I took my car in for a noise that I thought was coming from the rear. Koons tech took the car for a test drive The Koons staff treated me wonderfully. I took my car in for a noise that I thought was coming from the rear. Koons tech took the car for a test drive and determined that the noise was coming from a broken struct on the front. Kyle A. the Service Advisor and Dennis K. the General Manager gave me outstanding customer service. They both went above and beyond what I had expected, and made me fell like a valued customer. I am well-pleased and will recommend Koons Ford for service without hesitation. More

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Awesome customer service Scott met me out on the lot and listened to my driving needs. He even suggested some options I had not thought of - one of which I ended up taking. H Scott met me out on the lot and listened to my driving needs. He even suggested some options I had not thought of - one of which I ended up taking. He kept me updated on the progress and never showed frustration with my many questions. Carol in Finance is a real pro who made the entire process seamless. This was my second purchase from Koons and I highly recommend the dealership. Service department very busy, but always take good care of me and my vehicle. More

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Disaster After Oil Change and Tire Rotation My husband took our 2014 Ford Fusion in to Koons Baltimore Ford for scheduled routine maintenance in the form of an oil change and a tire rotation on My husband took our 2014 Ford Fusion in to Koons Baltimore Ford for scheduled routine maintenance in the form of an oil change and a tire rotation on March 11, 2015. The service technician in charge of our service was Steve Harrell (unsure of spelling). As my husband drove away from the dealership he noticed a strange grinding type of sound coming from the front of the car and was worried something had been messed up with the front brakes during the tire rotation. However, he was wrong about the problem with our car, which he discovered as he was accelerating down the road when the car suddenly stopped dead on the road, and the front driver’s side tire rolled away down the street. Fortunately, no other car or person was injured in this accident, but my husband did hit his head hard and was very shaken up. Immediately following the accident he stumbled back across the street to the dealership where our salesman, Ahmed Baroud, tried to assist him by calling the service department to come get the car and to figure out what happened. The service manager, Paul, came up, changed the front tire, and returned the car to the dealership for repair. They got a rental car for my husband and sent him home even though he was clearly shaken from the experience. I spoke with the Service Manager, Paul, who told me there was only minor fender damage caused by the accident. The following day we met with Paul who took full responsibility for the damage to our car and assured us our car would be repaired to look ‘like new.’ He further told us they would ‘Take care of everything’ and would ‘Make it right.’ When I first saw my car I saw not only was the driver’s side fender damaged, but the front bumper was partially off the car; the hood was no longer centered; and damage had been done to the rotor when it hit ground. (I have pictures of the damage that could also be included with this review if that would help.) Paul also told us the damage was minor, showed us the body shop repair estimate, told us our car should be ready by the end of the following week 3/20/15, told us he noticed the rotor had flat spotted and would be replaced, and put us in a dealer rental. The accident occurred 5 weeks ago, and my car has still not been repaired to my satisfaction. During this time I was never contacted by either the body shop or the service department with updates about the status of my car or to apprise me of any delays in completing the repairs. I left a message for Steve Harrell on Thursday, March 26th to ask for an update on my car. When my call was not returned by Monday, March 30th I called again and was finally able to speak with Steve, who was not able to tell me anything about what was happening with my car. He told me he would leave a message for the Body Shop Manager to call me with information. After not being contacted by the following afternoon I called Paul the Service Manager to find out what was going on. He had not realized until Steve told him the day before that the work on my car had not yet been completed. He followed up with the Body Shop, explained the reasons for the delays, and told me the car should be completed by the following Tuesday or Wednesday. 4/ 7 or 4/8. In the early afternoon of Friday, April 10th, after not hearing anything else about my car, I again called Paul to find out what was happening. He called back around 2:00 to tell me my car was finished and was being cleaned up. The first and only time I was ever contacted by the body shop was late afternoon on Friday, April 10th, 4 and ½ weeks after the accident, when they called to tell me my car was finally ready to be picked up. Because of previous plans, the late time of day I was told the car was ready and the limited Saturday hours of operation of the Service Department and Body Shop we were not able to get my car until after work on Monday, April 13th. We looked over our car and found that the rotors had not been changed, the hood was still not properly aligned, and they had not even put the spare tire and accessories back away. We went in and asked for Steve, but he was gone for the day and no one else there could tell us anything about the unsatisfactory status of our car! When Steve contacted me the following day he told me the rotors and other service had been done in the service department prior to the body shop working on it, and the obvious oxidation on the rotors had occurred in the 3-4 weeks since the repairs were made. It seemed to me that he had not even looked at the car or reviewed the message we left prior to calling me and I was at work, so I asked him to call my husband for additional information about what was still unsatisfactory about the repairs. Steve admitted to my husband the rotors had not been changed. We returned to Koons that evening and reviewed the body shop and service records regarding the repairs to our car and discovered the rotors had not been changed, the front axle and connected parts had not been inspected for damage, and the cost of the repairs was about $1000.00 less than the estimate making me wonder what else was not done. We are still waiting for a final resolution to correct the damage done due to their sloppy work and negligence. A complaint has also been filed directly with Ford. Due to this nightmare experience I NO LONGER TRUST THE SERVICE DEPARTMENT AND BODY SHOP AT KOONS BALTIMORE FORD AND WILL NEVER TAKE ANOTHER CAR THERE AGAIN FOR SERVICE OR REPAIRS! After speaking with the General Manager, Dennis Koulatsos, I discovered my anger and distrust of the Body Shop may be a bit displaced because the Service Department should have taken the lead on making certain the repairs were completed quickly and competently. While we still do not have our car back, I am now receiving updates from Paul about the status of the repairs regularly and hope this will be resolved soon. More

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Suckered load used car price was not as verbally discussed high pressure wrong car fax shown sales manager very rude general manager just as rude issue w load used car price was not as verbally discussed high pressure wrong car fax shown sales manager very rude general manager just as rude issue with truck was never taken care of just tried to get me to legally buy the truck instead of let me leave like i wanted never tried to work with me when i brought up all these problems felt like i got robbed when i was able to leave dealership never was given a temp tag on vehicle never was over nighted a temp tag paid extreme money for truck that wasn't certified couldn't get out of sale once all this problems were found never took any responsibility of problems with truck treated court harassed me on my phone and work phone(which was never given) never gave documents of contract or any signed papers till i picked up truck and issues documented with truck went missing More

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2015 F150 King Ranch I have been completely impressed with the performance of Koons Ford. They were very professional and honest. When my local dealer was unable to prod I have been completely impressed with the performance of Koons Ford. They were very professional and honest. When my local dealer was unable to produce a vehicle in a reasonable time period, I had to search for a vehicle on my own. I located one that satisfied my needs 250 miles away from home at Koons Ford. Reluctant to travel so far, I decided to look up their reviews on this site and was pleased at what I've read, so I decided to give them an opportunity to work with me. Job well done. You've exceeded my expectations. Thank you Dennis, Tom and Keith. More

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Worst experience EVER! I plan to warn everyone I can. This dealership is the absolute worst, steer clear if your looking for quality work. The sad thing is after being a loy I plan to warn everyone I can. This dealership is the absolute worst, steer clear if your looking for quality work. The sad thing is after being a loyal customer for years (Purchased 2 SUV's, body shop 4 times and numerous service) I honestly can't believe this would happen. I now have an SUV that went into the body shop for a muffler and bumper work that was driving and working perfectly to an SUV with engine problems. More

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Great Buying Experience! Enjoyed working with Matt Stoudt and the Koons team. It was definitely one of the most pleasant buying experiences I've had. He worked with me to give Enjoyed working with Matt Stoudt and the Koons team. It was definitely one of the most pleasant buying experiences I've had. He worked with me to give me what I felt was a very fair price for the vehicle that I wanted. He gained my trust and helped me make decisions on some of the add-on options that I wanted, saving me some time. Ray Baldwin was also very helpful and fair and gave me a fair price on my trade. Steve Ageloff in the Finance department also helped to close the deal. And finally, I can't say enough about the great service that I've received on my Ford vehicles over the years. It's the primary reason I keep going back to Koons. More

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Repeat Customer This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receiv This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receive from the staff and the friendly atmosphere. All questions and concerns are immediately addressed. I was able to handle most of the paperwork by phone and email, which made the buying experience even more efficient. I would recommend Koons Ford Baltimore to anyone. More

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