Dennis Perry | Page 2

Typical used car experience with dealership trying tricks to make the most money. They wanted to say our trade-in was worth less due to a ding on an after market truck bed cover - pleeease! Vehicle was not to make the most money. They wanted to say our trade-in was worth less due to a ding on an after market truck bed cover - pleeease! Vehicle was not cleaned well before pickup and we had to bring it back to get items repaired, which was a process to get scheduled (three phone calls). The layout of the dealership is horrible. They need a second exit if they are going to have the repair shop located where it is. Lots of chaos dropping vehicle off for the repair. Overall, not impressed with dealership experience. More

by NAVMARTM Verified Customer Verified Customer

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Prinz is the best service advisor although all others are helpful too. That’s why I keep coming back and have 4 Toyotas helpful too. That’s why I keep coming back and have 4 Toyotas More

by RBTBALLARD Verified Customer Verified Customer

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The service department couldnt be better. Thorough, courteous, prompt, and kept me informed every step of the way. Thorough, courteous, prompt, and kept me informed every step of the way. More

by jympaulmor Verified Customer Verified Customer

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Everyone was very knowledgeable and kind. They kept me informed and the time was reasonable. I was very happy with my service. They kept me informed and the time was reasonable. I was very happy with my service. More

by LINDASUZYQ Verified Customer Verified Customer

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The car dealership provides excellent customer service and offers a wide selection of vehicles to meet different needs and budgets. and offers a wide selection of vehicles to meet different needs and budgets. More

by Thuan Ly Verified Customer Verified Customer

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Service was,as always,excellent and Prinz was excellent with explanations and answers. Victory Toyota is my only choice for service on both Toyota vehicles. Thanks with explanations and answers. Victory Toyota is my only choice for service on both Toyota vehicles. Thanks More

by JTMAWILLIAMS Verified Customer Verified Customer

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I called to make an appointment. Told them that my car doc app wasn’t working, and that there is a squeak on the break that I wanted them to look at. They said no problem and got me Told them that my car doc app wasn’t working, and that there is a squeak on the break that I wanted them to look at. They said no problem and got me scheduled. I asked what time they closed so I could go get something to eat and come back to get the car. They told me 8:00pm. When I arrived at 3:40 they got me right in and I asked the same questions. If they were going to look at the car doc app and if they could fix the break. They said they would check it all out. I asked how long do they think it would take so I could be back around that time. They then told me their service department closes at 5:00, I said, whoever scheduled the appointment told me 8:00 (which I was skeptical because most service places don’t stay open that late) no big deal I just waited in their waiting area. At 5:15 they told me that the car was done. I asked what I needed to do to update my app so it would track the car and do all the things the app is supposed to do…keep in mind I paid an extra $1000 for this app they they highly recommended. They said they were not sure what’s wrong with it, they have never heard of this problem and that I could schedule another appointment when I needed my oil changed again…..in 3 months. They also said that they would need over half the day to diagnose it…why didn’t they say this before when I scheduled the first appointment. I live an hour and a half from the dealership and it’s a whole day affair just to get down there. I drove an hour and a half there for them to change the oil…that took an hour and fourth five min. I have had nothing but issues with this dealership. From the moment I looked at buying the car to their service department. I wouldn’t recommend this place to anyone. They are a headache and none of the departments seem to know what is going on with the next. I will not be returning and I have no problem voiding my “6” free oil changes. More

by mgochanour12 Verified Customer Verified Customer

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Brought my Avalon in for a recall. Made an appointment in advance. Pulled into the service bay. I was greeted by a service tech. Directed to the service desk. Where Mr. Villar was work Made an appointment in advance. Pulled into the service bay. I was greeted by a service tech. Directed to the service desk. Where Mr. Villar was working. Very polite. He promptly assisted me and I was In and out in 5 minutes.. Very satisfied with how I was treated and everything is fixed. More

by ronaldrklein Verified Customer Verified Customer

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Nice people and nice place. Just spelled my name wrong a couple times. Shows they were in a rush and not very focused on the fine details. Just spelled my name wrong a couple times. Shows they were in a rush and not very focused on the fine details. More

by anderson_jalyn Verified Customer Verified Customer

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I had an emergency at the end of the business day coming off a holiday weekend and the staff at Victory came through to take care of me. They found me a loaner vehicle at the last minute, and then got my c off a holiday weekend and the staff at Victory came through to take care of me. They found me a loaner vehicle at the last minute, and then got my car in right away the next day. Thankfully it turned out to be a minor repair. I can't thank the staff enough for everything they did. I will absolutely trust them again with my vehicle and check with them first on future purchases. More

by lvezzol Verified Customer Verified Customer

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