Dennis Wible | Page 7

Fast friendly service The service team was very nice and my service was done in a timely manner. The lounge area is nice and they had fresh cookies for the cusomers. The service team was very nice and my service was done in a timely manner. The lounge area is nice and they had fresh cookies for the cusomers. More

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Poor cyst service Always rated a 5. Not this trip !!! Chas Sedgwick was my service rep. Bought car there, and want it serviced there so you have complete service Always rated a 5. Not this trip !!! Chas Sedgwick was my service rep. Bought car there, and want it serviced there so you have complete service maint on your computer. I live in Cape Coral. So it is a long drive to get car serviced but I can spend night at sis house. Yes there is a Buick dealer in Ft Meyers ! Jordan answered the phone when I called , telling me Chas was gone and he would take care of me. But, he was very short on phone and I felt I was bothering him . When I got there, Ihis welcoming was poor and again. I felt like I was bothering him. I asked if the seat part was there. He acted like this was a surprised and said was I supposed to order something. I told him to look at my phone call of shy I was there and that Chad had always kept one in stock as it was a cheaply made part and always broke. The part was there. I left . When I picked up my car, he handed me the paperwork , said you’re all set, told mark to walk me to cashier. NOT HELLO. NIOT THIS IS WHAtT WE DUD. MOT THANK YOU. NOT GOOD BYE. NOTHING. Wow What a difference. Chas would explain all that was done and made me feel happy about driving 3.5 hours to get there !!! Mark got Dennis to help me and he was great . He even apologized , as did Mark for the poor service. I am on the edge if I will drive back and gothru the hassle to get there. This guy should be in the parts depot and not deal with people . Where is Chas!!!!!!!!! More

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Great service! Great web site to schedule service. Great care by Service Manager. Great facilities to wait in. Great value for work performed and service was done Great web site to schedule service. Great care by Service Manager. Great facilities to wait in. Great value for work performed and service was done promptly. More

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LAST VISIT WENT WELL Customer service was fast and professional the last time that I was there for recall work. Work was completed in a reasonable time frame. Personal we’ Customer service was fast and professional the last time that I was there for recall work. Work was completed in a reasonable time frame. Personal we’re friendly. More

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Always accommodating I did not have an appointment for this particular day, but the service department was able to get me in and out on the same day. They were all very fr I did not have an appointment for this particular day, but the service department was able to get me in and out on the same day. They were all very friendly as usual. More

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The Best Ever! Everyone working there is polite, you are taken care of in a timely manner, comfortable waiting room. And you don't wait long at all! Everyone working there is polite, you are taken care of in a timely manner, comfortable waiting room. And you don't wait long at all! More

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Awesome I only use DENNIS and I love him! I live far away and he is always accommodating! We have also bought many trucks and cars from your dealership and w I only use DENNIS and I love him! I live far away and he is always accommodating! We have also bought many trucks and cars from your dealership and will continue! More

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Well planned and efficient in time management. I was called by dealership my vehicle was up for service. She set up the appointment and when I arrived at dealership service was performed and handle I was called by dealership my vehicle was up for service. She set up the appointment and when I arrived at dealership service was performed and handled in effective manner. No surprises and service performed in timely manner. Thanks will be returning when service is required. More

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Great Dealer . Don't mind completing a survey, however, I don't like the fact that I am forced to write a review to submit my results. . Don't mind completing a survey, however, I don't like the fact that I am forced to write a review to submit my results. More

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Leave with more issues than when I brought it in I bought my Enclave new from Dick Norris Palm Harbor in 2013. I've brought it in many times for various things. Most of the time, I had to bring it ba I bought my Enclave new from Dick Norris Palm Harbor in 2013. I've brought it in many times for various things. Most of the time, I had to bring it back in due to their mistakes. I've had grease marks on the interior, the body panels not reinstalled correctly and the latest, my steering column does not go all the way up, like it did before I brought it in. My husband had to change his seat setting so he could see the speedometer. When we pointed it out to Dennis, he said they didn't do anything to the steering column. They fixed a rattle that was coming from it. Whatever they did messed up my steering column. I've had my Enclave in at least 5 times for the hands free phone, and it's still not right. I've lost so much time and money bringing my vehicle to Dick Norris. I will not return and do not recommend them to anyone. More

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