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Dereck Smith
96 Reviews
96 Reviews of Dereck Smith
February 08, 2020
Great Service Excellent experience dealing with Arrowhead. We purchased our Honda from Arrowhead in 2012 and we have all our ongoing service provided by Arrowhead. Excellent experience dealing with Arrowhead. We purchased our Honda from Arrowhead in 2012 and we have all our ongoing service provided by Arrowhead. Always work with Derek Smith. A great guy who is always very honest. More
by MJC
Other Employees Tagged: David Scott
January 24, 2020
Very Positive Experience I was able to get a competitive estimate on replacing the rack & pinion assembly on our 2009 Honda CR-V during an online chat with a representative. I was able to get a competitive estimate on replacing the rack & pinion assembly on our 2009 Honda CR-V during an online chat with a representative. The estimate was about $100 less than that from our usual place and theirs did not include wheel alignment while the Arrowhead quote did. They scheduled the work for the following week at our convenience. The work was completed in a few hours with no surprise costs AND they washed the vehicle. I don't think you can ask for much more than that. More
by MTR
January 20, 2020
Went for oil change only but Arrowhead told warranty co. That we complained about noise coming from Engine but we didn’t. They charged warranty co. Approx. $1800 for services that they didn’t do. FRAUD.. I That we complained about noise coming from Engine but we didn’t. They charged warranty co. Approx. $1800 for services that they didn’t do. FRAUD.. I will never go back. More
by Tom T
January 11, 2020
So far so good. I don't really want to rag on other Honda Dealerships, but let's just say I drive further than I have to to come here for my oil changes. I lost a bi I don't really want to rag on other Honda Dealerships, but let's just say I drive further than I have to to come here for my oil changes. I lost a bit of trust in the independent shop down the street from me, and I actually pass two other Honda dealerships on my way to this one based on experiences I've had from the others. I see no reason to not come here; I hope you'll pardon the negative tone in this paragraph. More
by Steve M.
Other Employees Tagged: Mike King
December 24, 2019
A/C NOT WORKING My A/C was blowing out hot air since Thursday. Found it had 2 leaks and was under warranty and had a recall on it also which was taken care of! My A/C was blowing out hot air since Thursday. Found it had 2 leaks and was under warranty and had a recall on it also which was taken care of! More
by rob
December 21, 2019
Beautiful place, clean, bright and welcoming. Reasonable service prices. Derrick Smith was very attentive, kept me informed, was very patient answering all my questions and explaining my service needs. Ve service prices. Derrick Smith was very attentive, kept me informed, was very patient answering all my questions and explaining my service needs. Very fast. Nice donuts and coffee. Great waiting areas. More
by jeanbyte1
Other Employees Tagged: Tom Urbina
December 19, 2019
Thorough warranty inspection. Great customer service and willing to go the extra mile when they can. Performed a thorough inspection on Honda Civic before Honda factory warranty ex Great customer service and willing to go the extra mile when they can. Performed a thorough inspection on Honda Civic before Honda factory warranty expired. More
by honda
Other Employees Tagged: Brandon Whitaker
November 16, 2019
Always top notch In spite of a complete remodel (almost finished) they are all troopers.They need to be paid for working in a war zone. I'm sold esp. in service depar In spite of a complete remodel (almost finished) they are all troopers.They need to be paid for working in a war zone. I'm sold esp. in service department. More
by Grandhiker
Other Employees Tagged: David Scott, Chris Thomas , Seth Ibarra, Kevin Proo, Tom Roberts
November 09, 2019
Engine light Derek gave me a quote, had to order parts, gave me a loaner, I was on my way, car was done the next day, total was lower, very satisfied! Derek gave me a quote, had to order parts, gave me a loaner, I was on my way, car was done the next day, total was lower, very satisfied! More
by steve
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