Dereck Smith | Page 8

Service repair The underside of our car was damaged by a spare tire in the road. I called and talked to Derek Smith, explained what happened, that there is damage The underside of our car was damaged by a spare tire in the road. I called and talked to Derek Smith, explained what happened, that there is damage to the undercarriage. He asked me a few questions and said they would order a part. I made an appointment for next Day. They install the part promptly and I’m really pleased with the outcome! More

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Great service. Efficient and Timely D Smith was my service rep. He was able to get me a rental while my car was repaired. The repaired took less than 24 hours, thanks to the employees D Smith was my service rep. He was able to get me a rental while my car was repaired. The repaired took less than 24 hours, thanks to the employees doing my repairs. I heard that 2 worked extra hours to get it done and not leave in the middle of the job. I am grateful to the employee's efforts and care. I love my 2005 Honda Accord with almost 170,000 miles. I plan on keeping it is long as possible. More

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2012 Civic Derek was excellent. He got me in right away and the work was done in exact time he said it would take. He answered all my questions. Derek was excellent. He got me in right away and the work was done in exact time he said it would take. He answered all my questions. More

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Key Replacement After losing my car key Derek ensured prompt service I was in and out within 20 minutes new key in hand. Extremely friendly courteous customer service After losing my car key Derek ensured prompt service I was in and out within 20 minutes new key in hand. Extremely friendly courteous customer service. More

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Great customer service. Dereck communicated frequently regarding the status of my car repairs. I have found on previous visits to this dealership that the employees are court Dereck communicated frequently regarding the status of my car repairs. I have found on previous visits to this dealership that the employees are courteous and knowledgeable about their work. More

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Good customer service, Enjoy taking my car there Everybody is very friendly I have a good service whenever I take my car there, Coffee and snacks are very good enjoy your c Enjoy taking my car there Everybody is very friendly I have a good service whenever I take my car there, Coffee and snacks are very good enjoy your coffee and lemonade More

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Derek Smith Derek always takes great care of me, even when I show up without an appointment. I could not ask for better service. So appreciate it. Derek always takes great care of me, even when I show up without an appointment. I could not ask for better service. So appreciate it. More

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Superior service. Dereck was great to deal with, friendly, knowledgeable, kept me informed of progress. Very satisfied. Have bought 2 cars from Arrowhead and been very Dereck was great to deal with, friendly, knowledgeable, kept me informed of progress. Very satisfied. Have bought 2 cars from Arrowhead and been very pleased with both. Have had both serviced at Arrowhead and have never been disappointed. More

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comfortable wait time in comfortable waiting room and job we Car was finished in less time than first mentioned and took care of every thing needed to be done. All work finished within one hour while I waited. Car was finished in less time than first mentioned and took care of every thing needed to be done. All work finished within one hour while I waited. More

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Really easy, and quick! Always like coming here for service, everyone is super friendly and easy to deal with. Bought my car at a different dealer, but I always come to Arrow Always like coming here for service, everyone is super friendly and easy to deal with. Bought my car at a different dealer, but I always come to Arrowhead instead. Thanks again! More

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