Dereck Smith | Page 9

A Good Place Staff is always polite. I have bought two Honda's from here and referred family. The service is quick and they don't pressure you. Staff is always polite. I have bought two Honda's from here and referred family. The service is quick and they don't pressure you. More

Report | Print

Good Service!! Derek kept me informed all through out my car's service maintenances & repair. Got my car back as soon as possible. Was told I could have a loaner c Derek kept me informed all through out my car's service maintenances & repair. Got my car back as soon as possible. Was told I could have a loaner car but mine was done before that was needed. More

Report | Print

Honda service 6/15/18 It was a pleasure to work with Dereck in Service. I had inadvertently signed up for my brake check at another Honda dealership. Arrowhead Honda was It was a pleasure to work with Dereck in Service. I had inadvertently signed up for my brake check at another Honda dealership. Arrowhead Honda was able to get me in for service even though I did not have and appointment at their dealership. Dereck made me feel welcome. He was honest and fair and didn’t try to upsell me on anything I didn’t truly need. I will definitely ask for Dereck in the future for all of my Honda service. Thank you Dereck. More

Report | Print

Derreck Smith Derreck was great! The appointment was fast and easy, and I really appreciated his friendliness. The issue was electrical, which can result in a numbe Derreck was great! The appointment was fast and easy, and I really appreciated his friendliness. The issue was electrical, which can result in a number of findings. But in my case it was only an issue of a software update. I will definitely be back! More

Report | Print

Exceptional service Been having my 2012 Honda Civic SL-Coup serviced at this dealership for the past five years. I can't say enough about their exceptional customer servi Been having my 2012 Honda Civic SL-Coup serviced at this dealership for the past five years. I can't say enough about their exceptional customer service. I am always treated with respect and they are ALWAYS spot on when addressing an issue with the vehicle. I would also like to point out that Dereck Smith, Service Advisor, goes above and beyond when helping customers. He will be my "go to" man when bringing the car in for future maintenance appointments. I will certainly recommend Arrowhead Honda to family and friends who are Honda lovers such as myself. (Mary) Caroline Laughlin-Graham More

Report | Print

Auto Repair Check engine light; park and stop came on while driving. Called and spoke with Derek. He told me to come in right away. Gave me a loaner for tw Check engine light; park and stop came on while driving. Called and spoke with Derek. He told me to come in right away. Gave me a loaner for two days since had to order parts. All was taken care of in good time. Thank you. More

Report | Print

Car recall My car was in for a recall and Derek helped me a lot. They found a broken motor mount Derek explained what that was and what it meant for the car. The My car was in for a recall and Derek helped me a lot. They found a broken motor mount Derek explained what that was and what it meant for the car. They repaired it and it drives just fine. Answered all my questions and entire process was done quickly and efficiently More

Report | Print

Quick and painless Take my car there for routine maintenance. It's always in and out and reasonably priced. Everyone in the service department is friendly and easy to de Take my car there for routine maintenance. It's always in and out and reasonably priced. Everyone in the service department is friendly and easy to deal with. More

Report | Print

Happy Customer The service advisor, Dereck Smith, was prepared for my service work and the work was done in a timely fashion. Will certainly continue to have my Hond The service advisor, Dereck Smith, was prepared for my service work and the work was done in a timely fashion. Will certainly continue to have my Honda service work done at Arrowhead. More

Report | Print

Terrific as always! In for an oil change - was immediately greeted, no waiting. I only get service at Arrowhead and have always felt comfortable and feel my trust is wel In for an oil change - was immediately greeted, no waiting. I only get service at Arrowhead and have always felt comfortable and feel my trust is well-placed in the people and car maintenance. It is always a pleasure to work with Dereck - he has always been courteous, and answers any questions I may have and keeps me informed about what is needed. Good job! More

Report | Print