Derek Duncan

Holm Buick GMC responded

Thank you, S.treaster, for such a wonderful 5-star review! It is an honor to hear that you have never been treated better at a dealership. We take great pride in our team—from the front office to sales, finance, and service—and we are thrilled that you felt like a member of the family throughout your visit. Our owner believes that exceptional service starts with having the right people, and your kind words are a testament to the culture we strive to build every day. Thank you for your high recommendation! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

JD, Thank you for your candid and detailed feedback. We sincerely apologize for the frustrations you’ve experienced, from the initial service quote on your previous vehicle to the communication and mechanical issues with your 2023 GMC. Our leadership team is currently gathering all the facts regarding your service history and your lease structure so we make better understand the situation. We appreciate your patience while we conduct this review, and a member of our leadership team will be in contact with you shortly to discuss a path forward. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, WATUPLUX, for the 5-star review! We are so glad to hear you enjoyed a "5-star" experience with us. Our goal is always to provide friendly, efficient service that respects both your time and your budget, so it’s great to know we hit the mark. We will be sure to share your kind words with Derek Duncan and the rest of the team! We appreciate your business and look forward to seeing you at your next service visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, sassienuf4u, for the wonderful 5-star review! We are thrilled to hear that your first visit to us was such a positive one. Our goal is to make every customer feel welcome and informed, so we’re glad our team kept you updated every step of the way. We will certainly share your kind words with Derek Duncan and the rest of the service department. Thank you for choosing us for your service needs, and we look forward to seeing you again! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Benson, for the great 5-star review! We are so glad to hear that Derek Duncan continues to provide you with such professional and accommodating service. Keeping our customers informed and respecting their time are top priorities for us, and it’s wonderful to know Derek is consistently meeting those needs for you. We will be sure to pass your praise along to him and the rest of the service team. We appreciate your continued business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, mcsqrd, for the 5-star review! We are glad we could take care of your oil change and new battery quickly and efficiently. We hear you—sometimes there is no need for extra words when the job is done right! We appreciate your business and look forward to seeing you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, marywilliamson983, for the 5-star review! We truly appreciate your kind words about our staff. Providing a friendly and professional environment is a top priority for us, and we are glad to hear that has been your consistent experience. We will be sure to share your feedback with Derek Duncan and the rest of the team. Thank you for your recommendation and your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We are very sorry to hear about this situation. It is incredibly frustrating to pay for a repair and still receive a ticket for the very same issue. This is certainly not the level of service we strive for at Holm Buick GMC. We would like to investigate this immediately to see what happened and make things right, but our service manager has been unable to reach you by telephone. Please reach out to our Service Manager, Lucas Luchsinger, at 785 823 6372 so we can review the work performed and address the status of your tail lights. We value your business and want to ensure your vehicle is safe and street-legal. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Gerstenkorn, for the excellent 5-star review! We are delighted to hear about your smooth and pleasant service experience. We appreciate your feedback that you were greeted right away with a warm, happy greeting and that we made sure you had access to the lounge and a fresh cup of coffee. We are thrilled that the process was so quick—you were on your way in less than an hour! We appreciate you noting that we went over everything completed and provided a clear printout of the checks performed. Efficiency and clear Communication are key to our commitment to exceptional Customer Care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Krguthrie, for the phenomenal 5-star review! We are thrilled to hear that Holm Buick GMC provided exceptional service, friendly staff, a smooth process, and truly exceeded all expectations! This feedback perfectly summarizes our commitment to providing outstanding Customer Care. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—are greatly appreciated. Sincerely, the Holm Automotive Team of Salina.