Derek Duncan

Holm Buick GMC responded

We're so glad to hear that we've been able to work with you effectively every time you've visited, and that providing a loaner vehicle was helpful! Our team, including Derek Duncan and Ethan Hodges, strives to offer exceptional Customer Care and ensure your convenience. It's rewarding to know we've consistently met your needs. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We are absolutely thrilled to hear that Holm Automotive took such great care of you and went "above and beyond" to provide you with a reliable vehicle! It's fantastic to know that Alex, Derek, Mandi, and Jaron all contributed to your 100% satisfaction with our Customer Care. Your feedback truly highlights our team's commitment to Excellence in every area of our business. We are so pleased that you're happy with your experience and that you'll continue to trust us with all your automotive needs. Thank you for your wonderful words! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad we could work you into our schedule, especially since you were just passing through! Providing that kind of support and flexibility to travelers truly reflects our dedication to Customer Care and our Concern for Others. It's wonderful to hear that Lucas, Derek, Ethan, and Josh could be so helpful. We hope your journey continued smoothly! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We love hearing this! It's fantastic to know that Derek Duncan is "the best one" for you and consistently fixes everything your truck needs. His dedication to excellent workmanship truly highlights our commitment to Quality and ensuring outstanding Customer Care. We're proud to have him on our team! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We are so thrilled to hear about your consistently positive experiences at Holm Buick GMC, Katrina! It's fantastic to know that everyone, from our front counter team to the folks in the back, makes you feel welcome and that your car is always well taken care of. Your appreciation for our Customer Care truly resonates with us, and we're especially glad the Buick points could provide some extra help when you needed it. Our team is Determined to keep up the good work and continue providing the excellent service you've come to expect. Thank you for your kind words! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your wonderful feedback! We're so pleased to hear you received great service and that the team member you worked with was fantastic. While Derek Duncan was noted on the review, we're glad that regardless of the name, you experienced our commitment to excellent Customer Care. We truly appreciate you saying you'll be back! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're truly sorry to hear that your recent service experience left you feeling unimpressed and that our attempt to offer additional services came across as condescending. That's certainly not the relationship we aim to build with our clients, and it falls short of our commitment to Trust and Fairness. We want to ensure your concerns are heard and addressed. Our Service Manager, Lucas Luchsinger, would appreciate the opportunity to speak with you directly to better understand what transpired and to make things right. You can reach him at 785-823-6372. We are Determined to provide the excellent Customer Care you expect and deserve. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're absolutely thrilled to hear that your car is now running "like a brand new Swiss watch," thanks to Derek Duncan! It's fantastic that we were able to acquire the necessary parts without delay and get your vehicle back in top condition. This kind of result truly highlights our team's commitment to Excellence in workmanship and our dedication to providing exceptional Customer Care. We're so pleased that Derek could deliver such a "super job" for you. Thank you for trusting us with your vehicle! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear you experienced good customer service. Our team is committed to providing excellent Customer Care in every interaction, and it's always rewarding to know we've succeeded. Sincerely, the Holm Automotive Team of Salina