Derek Duncan | Page 10

Holm Buick GMC responded

Thank you, bennauto, for the exceptional 5-star review! We are delighted to hear that you always receive excellent service and fair dealings when you trade. Consistent quality and Trust are central to our values. We also appreciate your kind words about our customer lounge, noting that it is comfortable, provides Wi-Fi internet, and is well stocked with healthy snacks and refreshments. We strive to make your waiting experience as pleasant and productive as possible! Your perfect scores across all service categories and your recognition of the team—especially Ross Taplin for welcoming you, Jamie Hughes, Lucas Luchsinger, Tim Holm, Derek Duncan, Jamie Disney, Jesse Patrick, Clark Fritz, and Josh Sare—are sincerely appreciated. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, KWUgolfer67, for the excellent 5-star review! We are thrilled to hear that Jamie went out of her way to get you into the vehicle you wanted. We are especially proud that she did a great job walking you through your reorientation to the new vehicle and helped resolve your phone connection problems. Her dedication to thorough and thoughtful assistance truly makes her an exceptional salesperson and reflects our value of Concern for Others and commitment to great Customer Care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, CSNELSON1, for the outstanding 5-star review! We are thrilled to hear that our Service Department is very accommodating, polite, and knowledgeable. We are especially proud that you found the automotive report to be quite detailed, reflecting our commitment to clear Service Communication and Trust. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their excellent service. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—confirm our team's dedication to our core values. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Madysen2016, for the excellent 5-star review! We are thrilled to hear that you consistently receive great service every time and find our process quick and convenient. We are especially proud that you have had no problems with service or quality. Your perfect scores for Workmanship, Service Time, and Service Communication confirm our commitment to the highest standard of Customer Care. We appreciate you recognizing Derek Duncan and value your continued business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, svdc, for the excellent 5-star review! We are thrilled to hear that your experience was very professional and courteous. We especially appreciate your kind recognition of Derek Duncan, who you highlight as an excellent service provider who makes you feel welcomed. Derek truly embodies our commitment to exceptional Customer Care. We appreciate your business and look forward to serving you again! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, cshrode, for the fantastic 5-star review! We are delighted to hear that our staff is very attentive, polite, and easy to work with, whether you need help with a problem or just require basic service. Your perfect scores across all categories—including Service Price Transparency, Workmanship, and Service Communication—confirm our team's dedication to excel. We especially appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their outstanding service! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, mnuss07, for the excellent 5-star review! We are thrilled to hear that we did a great job replacing the battery and cables and that the service was done quickly and efficiently. Your feedback confirms our commitment to quality workmanship and efficient Customer Care. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, BOYLEDAVID50, for the excellent 5-star review! We are thrilled to hear that you experienced good workmanship and fair prices, which confirms our commitment to value and quality. It is also wonderful that you visited with Jack Stenfors, whom you recognize as a good friend and honest person. We appreciate you recognizing Derek Duncan for his part in your positive service visit as well. Your willingness to Recommend us and affirm our commitment to Trust and excel is greatly appreciated! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, bwickwire75, for the excellent 5-star review! We are pleased to hear that our Service team successfully diagnosed the issue you were having and that, once the parts arrived, you were able to get your truck repaired very quickly. Your feedback highlights our focus on efficiency and effective problem-solving, which are key components of our commitment to Customer Care. We appreciate you choosing Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the excellent 5-star review! We are delighted to hear that using the Buick app to schedule your appointment went smoothly and that you experienced such great service and staff. It is our goal to make every interaction, from scheduling to service completion, as convenient and positive as possible. Your feedback confirms our commitment to providing seamless Customer Care. Sincerely, the Holm Automotive Team of Salina.