Derek Duncan | Page 11

Holm Buick GMC responded

Thank you for the excellent 5-star review! We are delighted to hear that you experienced good service, that it was pretty fast, and that we made you comfortable while you waited. We appreciate your kind words, recognizing our team as nice people, and for your willingness to recommend us. Providing comfortable and efficient Customer Care is always our goal. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the generous five star review albeit the delay in your service. Our sincerest apologies regarding our meeting delaying your appointment. Your important feedback was reviewed and discussed by our senior leadership team so that we may prevent this inconvenience from reoccurring. Your thoughtfulness towards us and others is highly commendable and we really appreciate the business. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent feedback! We are delighted to hear that you found our team kind and experienced. Your comments affirming that we scheduled your vehicle around your time and that our service was prompt and very courteous truly reflect our commitment to Customer Care and efficiency. We appreciate you recognizing Derek Duncan for helping to provide such a positive experience! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your outstanding recommendation! We are delighted to hear that you found everyone to be polite and friendly, and that our team listens to you. Your statement that you will highly recommend Holm Automotive for a place to buy and maintain your vehicle is the highest compliment we can receive, confirming our commitment to both sales and Customer Care. We appreciate you recognizing Derek Duncan for helping to provide such a positive experience! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful feedback! We are delighted to hear that our service man was very nice, you were treated very politely, and your oil and tires were serviced in a short amount of time. Your comments and the perfect 5-star ratings across all categories (Service Price Transparency, Workmanship, Service Time, and Service Communication) are a true testament to our core values and our commitment to Customer Care and excel! We noticed the overall 1-star rating and believe this may have been an error, given your highly positive comments and perfect scores in all the specific sub-categories. If you intended to give us a 5-star rating, we would be grateful if you considered updating your review to reflect your positive experience. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the excellent review! We are so glad to hear that you had a good service visit and that everything was explained very well. Your 5-star ratings across the board are a wonderful affirmation of our commitment to **Customer Care** and our value of being **Trustworthy** through clear communication. We will be sure to share your kind words with **Derek Duncan**. We appreciate your business and look forward to welcoming you back! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the five-star review, Steve! We are so pleased to hear that your warranty work was completed and that we could provide you with a loaner vehicle to help with the 50-mile trip. Getting you back on the road and on your way safely is at the heart of our Customer Care core value. We appreciate you choosing us and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are so pleased to hear that our team kept you well-informed and that Derek explained the additional work needed on your fleet vehicle so clearly. Our core value of Trust means we are committed to transparent communication. We are also happy to hear that your service was completed quicker than expected. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Barney. We are so pleased to hear that, after the initial confusion, you feel this is a great car and that our team treats you with such respect. It is our mission to create meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We will be sure to share your kind words with Jamie, J.R., Lucas, Tim, Derek, Clark, Josh, and Adam. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Salina.