Derek Duncan
Derek Duncan at Holm Buick GMC

Derek Duncan | Page 36

SERVICE CONSULTANT

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

Contact Me
4.8
460 Reviews

Dealership Experience

5 yrs, 10 mos

Languages Spoken

English English

4.8

460 Reviews

Write a Review

460 Reviews of Derek Duncan

July 17, 2023

Dealership Rating
Employee Rating

Great people to work with for purchasing and servicing vehicles. My service was completed in a timely manner. More

by ERADER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Holm Buick GMC responded

Thank you for sharing your review of your service visit at Holm Buick GMC! We're delighted to hear that you had a positive experience with our team both for purchasing and servicing vehicles. At Holm Buick GMC, we strive to provide our customers with a seamless and enjoyable experience whether they're buying a new vehicle or getting their current one serviced. We're glad that our team members were great to work with and made your experience a pleasant one. Timely service is a priority for us, and we're thrilled that your service was completed promptly. If you have any more feedback or need any further assistance, please don't hesitate to reach out. Once again, thank you for choosing Holm Buick GMC for your vehicle needs. We truly appreciate your business and hope to continue serving you with the same level of excellence. Safe travels, and we look forward to assisting you again in the future! - Sincerely, the Holm Automotive Team of Salina

July 04, 2023

Dealership Rating
Employee Rating

Service was fantastic always great work when come in. They got me fixed up with a tire issue I had no clue about when I came in for my service. Solid work always from them More

by DD Chief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Mason Bettles, Trevor Daniels

Jul 06, 2023

Holm Buick GMC responded

Thank you for taking the time to review your service visit at Holm Buick GMC! We're thrilled to hear that you had a fantastic experience and that our team provided you with great work. We take pride in our commitment to excellence and ensuring that your vehicle receives top-notch service. It's great to know that we were able to address and fix the tire issue you weren't even aware of during your visit. Our dedicated technicians are trained to identify and resolve any potential issues, providing you with peace of mind. Your satisfaction is our priority, and we greatly appreciate your trust in our dealership. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Buick GMC, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Salina

June 23, 2023

Dealership Rating
Employee Rating

Nice courteous people that go out of their way to make sure you have a great experience. More

by Pepsi
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mason Bettles

Jun 29, 2023

Holm Buick GMC responded

Thank you for sharing your positive experience with Holm Buick GMC! We're thrilled to hear that our team provided you with excellent customer service and went out of their way to ensure you had a great experience. Your kind words are greatly appreciated and will be shared with our team. If there's anything else we can assist you with or if you have any further automotive needs, please don't hesitate to reach out. We're here to help. Thank you for choosing Holm Buick GMC, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Salina

June 20, 2023

Dealership Rating
Employee Rating

The service personnel were courteous, friendly and kind. They assisted me by giving me a ride back to my house and then picked me up again when my car was ready. This was huge for me. More

by Jennifer
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mason Bettles, Janis Smischny

Jun 22, 2023

Holm Buick GMC responded

Jennifer, thank you for taking the time to share your experience at Holm Buick GMC. We greatly appreciate your feedback and are delighted to hear about the positive service you received during your visit. We are thrilled that our service personnel were able to assist you in such a courteous, friendly, and kind manner. It's our priority to ensure that our customers feel valued and supported throughout their entire service journey, and we are glad that we met your expectations. Providing you with a ride back to your house and picking you up when your car was ready was our pleasure. We understand that convenience plays a significant role in customer satisfaction, and we are committed to going the extra mile to make your experience as seamless as possible. We look forward to serving you again in the future and providing you with the same level of attention and assistance. Thank you once again for choosing Holm Buick GMC. Should you have any further questions or need assistance, please don't hesitate to reach out. - Sincerely, the Holm Automotive Team of Salina

June 16, 2023

Dealership Rating
Employee Rating

Awesome Customer service Fast and efficient. So glad we have them in Salina now. Used to go to Abilene. More

by bbowers5214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Mason Bettles, Janis Smischny

Jun 20, 2023

Holm Buick GMC responded

Thank you for the kind words and online review. We are ecstatic to be in Salina and can already feel the great support the community has to offer in return. We appreciate your business and look forward to serving your vehicle needs! Sincerely, the Holm Automotive Team of Salina

June 08, 2023

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Employee Rating

The service department staff across the board at Holm Buick GMC have provided excellent service and when my situation required extra attention or a quick turn-around have gone above and beyond multiple t More

by jenscheibler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Mason Bettles, Trevor Daniels, Janis Smischny

Jun 12, 2023

Holm Buick GMC responded

Thank you for sharing your wonderful experience with the service department staff at Holm Buick GMC! We're thrilled to hear that you received excellent service from our team. At Holm Buick GMC, we strive to go above and beyond to meet the needs of our customers. We understand that some situations may require extra attention or a quick turnaround, and we're dedicated to providing exceptional service in those instances. It's fantastic to know that our staff has consistently exceeded your expectations and delivered the level of service you deserve. Your kind words mean a lot to us, and we truly appreciate your trust and loyalty. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to provide you with the same exceptional service you've come to expect from us. - Sincerely, the Holm Automotive Team of Salina

June 07, 2023

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Employee Rating

Good, friendly customer service! Everyone I worked with was very professional. Would definitely recommend Holm automotive! More

by CWALKERRHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Mason Bettles, Trevor Daniels, Janis Smischny

Jun 10, 2023

Holm Buick GMC responded

Thank you for leaving such a positive review of our customer service! We greatly appreciate your kind words and recommendation of Holm Automotive. Providing excellent customer service is a top priority for us, and we're thrilled to hear that our team members were friendly, professional, and helpful during your experience with us. We believe in delivering personalized and attentive service to all our customers, and it's rewarding to know that we met your expectations. We're grateful for your recommendation and trust in us. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. We're here to ensure your continued satisfaction. Thank you again for choosing Holm Buick GMC. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Salina

June 01, 2023

Dealership Rating
Employee Rating

Sensor did acclimate after awhile. Still making the other noise I had mentioned, non-emergent for now! More

by aeds93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Mason Bettles, Trevor Daniels, Janis Smischny

Jun 05, 2023

Holm Buick GMC responded

Thank you for the follow up on your service work. Your satisfaction is important to us, so we want to sincerely thank you for choosing Holm Buick GMC and we hope to see you again soon! Sincerely, the Holm Automotive Team of Salina

May 30, 2023

Dealership Rating
Employee Rating

Mason and Derek are the best guys to work with. They both are easy to approach and will work with anything you need. I’ll be coming back for my next service and tire rotation. More

by Seth White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mason Bettles

Jun 02, 2023

Holm Buick GMC responded

Seth, thank you for sharing your wonderful experience with Mason and Derek! We're thrilled to hear that they provided excellent service and made the process easy and approachable for you. Customer satisfaction is our top priority, and we're glad to know that they went above and beyond to accommodate your needs. We appreciate your loyalty and trust in Holm Buick GMC for your next service and tire rotation. If you have any further questions or need any assistance, please don't hesitate to reach out. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Salina

May 29, 2023

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Employee Rating

Service was great, everything went smooth. Service team was professional and I was worked in soon without an appointment. More

by Mason Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Luchsinger , Mason Bettles, Trevor Daniels, Janis Smischny

Jun 02, 2023

Holm Buick GMC responded

Mason, thank you for sharing your positive experience with Holm Buick GMC! We're thrilled to hear that you had a great service visit and that everything went smoothly for you. Our service team takes pride in providing professional and efficient service to our customers. We understand the value of your time, and we're glad that we were able to accommodate you without an appointment. If you have any further questions or need any assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Salina

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