Derek Duncan | Page 5

Holm Buick GMC responded

We understand how frustrating this must be, and we want you to know that we take the care of every vehicle left with us very seriously. Our service manager would welcome the opportunity to review our findings with you directly. Please don't hesitate to reach out at your convenience. Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Hi Patricia, thank you so much for the kind words! We're glad Lucas Luchsinger and the team made your experience a pleasant one, both on the phone and in person, and that you enjoyed our waiting area. We work hard to make every visit comfortable and easy, and it means a lot to hear it showed. Thanks for trusting us with your service needs — we look forward to your next visit! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you for the great review! We're happy to hear Derek Duncan and the service team took good care of your vehicle with the oil change, tire rotation, and multi-point check. That kind of thoroughness is what we strive for on every visit. We appreciate you trusting us with your car and look forward to seeing you next time! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you for such a meaningful review! Trust is at the core of everything we do at Holm Buick GMC, so hearing that it comes through in your experience means a great deal to us. We're glad Derek Duncan and the rest of our team made things easy and enjoyable to work with. We appreciate your continued trust and look forward to serving you again! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you, Ricky! We're glad Lucas Luchsinger was able to help you through the process with your truck, and we appreciate you taking the time to leave a review. Your support means a lot to us, and we look forward to helping you out again down the road! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you for the great review! We're so glad your check-in and service were quick and easy, and it's great to hear Derek took the time to walk you through your options clearly, including catching that prepaid oil service so you didn't miss out on it. That kind of attention to detail is exactly what we aim for. We appreciate your business and look forward to seeing you next time! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you for sharing your experience and for your overall confidence in our team. We're glad Derek Duncan and the staff were helpful and clear throughout your visit. We also hear your feedback about the additional charges that came up, and we take that seriously — clear, upfront pricing is something we're always working to improve, and we'll use your comments to do better going forward. Thank you for your patience and for giving us the opportunity to keep earning your trust. Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you for the great review! We're glad Lucas Luchsinger and the team accommodated your early drop-off and gave you honest recommendations on what your vehicle needed, and didn't need, along with taking care of your recall items. That kind of straightforward guidance is something we really value. We appreciate your trust and look forward to seeing you again! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Thank you for the five stars! Derek's friendly, thorough approach is a great example of the professionalism we work hard to bring to every visit. We're also glad the waiting area made your time with us comfortable. We look forward to seeing you again! Sincerely, the Holm Buick GMC team of Salina

Holm Buick GMC responded

Ron, thank you for the kind words and the perfect scores! We're glad Derek made such a great impression — his friendly, professional approach is exactly what we aim to deliver every time. We'll make sure he hears about it, and we look forward to seeing you on your next visit! Sincerely, the Holm Buick GMC team of Salina