Derek Duncan | Page 6

Holm Buick GMC responded

Thank you, WATUPLUX, for the 5-star review! We are so glad to hear you enjoyed a "5-star" experience with us. Our goal is always to provide friendly, efficient service that respects both your time and your budget, so it’s great to know we hit the mark. We will be sure to share your kind words with Derek Duncan and the rest of the team! We appreciate your business and look forward to seeing you at your next service visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Benson, for the great 5-star review! We are so glad to hear that Derek Duncan continues to provide you with such professional and accommodating service. Keeping our customers informed and respecting their time are top priorities for us, and it’s wonderful to know Derek is consistently meeting those needs for you. We will be sure to pass your praise along to him and the rest of the service team. We appreciate your continued business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, sassienuf4u, for the wonderful 5-star review! We are thrilled to hear that your first visit to us was such a positive one. Our goal is to make every customer feel welcome and informed, so we’re glad our team kept you updated every step of the way. We will certainly share your kind words with Derek Duncan and the rest of the service department. Thank you for choosing us for your service needs, and we look forward to seeing you again! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, marywilliamson983, for the 5-star review! We truly appreciate your kind words about our staff. Providing a friendly and professional environment is a top priority for us, and we are glad to hear that has been your consistent experience. We will be sure to share your feedback with Derek Duncan and the rest of the team. Thank you for your recommendation and your business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We are very sorry to hear about this situation. It is incredibly frustrating to pay for a repair and still receive a ticket for the very same issue. This is certainly not the level of service we strive for at Holm Buick GMC. We would like to investigate this immediately to see what happened and make things right, but our service manager has been unable to reach you by telephone. Please reach out to our Service Manager, Lucas Luchsinger, at 785 823 6372 so we can review the work performed and address the status of your tail lights. We value your business and want to ensure your vehicle is safe and street-legal. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Krguthrie, for the phenomenal 5-star review! We are thrilled to hear that Holm Buick GMC provided exceptional service, friendly staff, a smooth process, and truly exceeded all expectations! This feedback perfectly summarizes our commitment to providing outstanding Customer Care. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—are greatly appreciated. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Gerstenkorn, for the excellent 5-star review! We are delighted to hear about your smooth and pleasant service experience. We appreciate your feedback that you were greeted right away with a warm, happy greeting and that we made sure you had access to the lounge and a fresh cup of coffee. We are thrilled that the process was so quick—you were on your way in less than an hour! We appreciate you noting that we went over everything completed and provided a clear printout of the checks performed. Efficiency and clear Communication are key to our commitment to exceptional Customer Care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We sincerely apologize for the highly frustrating experience you have had with your 2010 Malibu gauge cluster replacement, which led to your 1-star rating. We understand you paid a significant amount for a functional cluster, and we share your disappointment that the new unit is not performing to your expected standard. We want to assure you that your satisfaction is our top priority, and we have dedicated significant time and effort to resolve this unusual issue. Our Findings and Actions: We successfully diagnosed the original non-functioning cluster, and per your approval, installed a new unit. When you noticed the center pod was dimmer than the outer sections, we immediately began researching and attempted to correct the issue. Because the display technology (vacuum fluorescent displays, or VFD) and the dimming circuitry are integrated within the cluster, the issue lies specifically with the physical remanufactured part itself. To resolve this, we have warrantied out and installed a total of three different remanufactured clusters from our supplier, Specmo Enterprise. Regrettably, all three clusters exhibited the exact same dimming issue in the center section. The Challenge of Remanufactured Parts: As we work on older vehicles and utilize specialized components like remanufactured clusters (which are the only parts available for this vehicle), we encounter limitations in the manufacturing and restoration process. While we strive to return vehicles to "good as new" condition, we cannot guarantee that remanufactured electronic components will yield results identical to brand-new, factory-original parts. Sincerely, the Holm Buick GMC Team of Salina.

Holm Buick GMC responded

Thank you, smilingroadrunner53, for the excellent 5-star review! We are thrilled to hear that your recent service needs, including the battery replacement under warranty for your 2018 Chevrolet Suburban and the "Buy 3, Get 1 for $1" Michelin tire deal for your 2002 Isuzu Trooper, were handled promptly and professionally/courteously. We appreciate you recognizing Derek and Josh in the Service Department. We are also glad that our Service Technician identified the issue with your Isuzu's tie rod assembly, and Derek quickly arranged for the parts purchase, replacement, and alignment adjustment to ensure your vehicle is safe and handles correctly. Your feedback that our staff and services are GREAT and consistent with all your previous visits is the highest compliment. Thank you for your continued trust in Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Jason, for the excellent 5-star review! We are thrilled to hear that you received Excellent service and that we were able to quickly fix your faulty Apple CarPlay issue. We understand how important technology features are in your vehicle! We were happy to provide a rental car so you could get to and from work without interruption. Providing that kind of convenience and great Customer Care is what we aim for. Sincerely, the Holm Automotive Team of Salina.