Derek Duncan | Page 7

Holm Buick GMC responded

Thank you, stevegraham0, for the 5-star review despite the challenges! We appreciate you taking the time to provide detailed feedback regarding the warranty work performed on your 2024 Acadia. We understand the frustration of needing service on three occasions for the side detection, lane change, and battery drain issues. We are very pleased to hear that, on the last visit, our Technician finally got assistance from GM to correctly diagnose the issue and that everything is working correctly now. Your note about other vehicles having the same issue confirms the value of that deep-level diagnostic support. We thank you for your patience and for recognizing Derek Duncan throughout this process. We strive for excellence in every repair, and we are committed to making sure your vehicle functions perfectly. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, STS701, for the 5-star rating and for your detailed feedback regarding your recent service visit on November 27, 2025. We are pleased to hear that your service was completed on time with no problems! 📝 Addressing the DEF Fluid Issue We sincerely apologize for the inaccurate information on the service printout stating that all fluids were full when your DEF (Diesel Exhaust Fluid) was clearly down to a quarter of a tank. This is a lapse in our quality control and contradicts our core value of Communication and Trust. We appreciate you bringing this to our attention. You are absolutely right—we should have noticed the low DEF level and, at the very least, informed you and offered to have it topped off. We will use your feedback to immediately address the inspection process with our technicians and service advisors to ensure accuracy, particularly concerning DEF levels in diesel vehicles. We value your business and are committed to earning your full trust on your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, LYNETTEBALL, for the excellent 5-star review! We are thrilled to hear that your visit is **Always a great experience**. Your feedback that Holm **truly cares about the customers and vehicles** directly reflects our core value of **Concern for Others** and our commitment to exceptional **Customer Care**. We appreciate your loyalty and look forward to welcoming you back! Thank you for recognizing **Derek Duncan**. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, bennauto, for the exceptional 5-star review! We are delighted to hear that you always receive excellent service and fair dealings when you trade. Consistent quality and Trust are central to our values. We also appreciate your kind words about our customer lounge, noting that it is comfortable, provides Wi-Fi internet, and is well stocked with healthy snacks and refreshments. We strive to make your waiting experience as pleasant and productive as possible! Your perfect scores across all service categories and your recognition of the team—especially Ross Taplin for welcoming you, Jamie Hughes, Lucas Luchsinger, Tim Holm, Derek Duncan, Jamie Disney, Jesse Patrick, Clark Fritz, and Josh Sare—are sincerely appreciated. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, KWUgolfer67, for the excellent 5-star review! We are thrilled to hear that Jamie went out of her way to get you into the vehicle you wanted. We are especially proud that she did a great job walking you through your reorientation to the new vehicle and helped resolve your phone connection problems. Her dedication to thorough and thoughtful assistance truly makes her an exceptional salesperson and reflects our value of Concern for Others and commitment to great Customer Care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, CSNELSON1, for the outstanding 5-star review! We are thrilled to hear that our Service Department is very accommodating, polite, and knowledgeable. We are especially proud that you found the automotive report to be quite detailed, reflecting our commitment to clear Service Communication and Trust. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their excellent service. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—confirm our team's dedication to our core values. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Madysen2016, for the excellent 5-star review! We are thrilled to hear that you consistently receive great service every time and find our process quick and convenient. We are especially proud that you have had no problems with service or quality. Your perfect scores for Workmanship, Service Time, and Service Communication confirm our commitment to the highest standard of Customer Care. We appreciate you recognizing Derek Duncan and value your continued business! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, svdc, for the excellent 5-star review! We are thrilled to hear that your experience was very professional and courteous. We especially appreciate your kind recognition of Derek Duncan, who you highlight as an excellent service provider who makes you feel welcomed. Derek truly embodies our commitment to exceptional Customer Care. We appreciate your business and look forward to serving you again! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, cshrode, for the fantastic 5-star review! We are delighted to hear that our staff is very attentive, polite, and easy to work with, whether you need help with a problem or just require basic service. Your perfect scores across all categories—including Service Price Transparency, Workmanship, and Service Communication—confirm our team's dedication to excel. We especially appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Josh Sare for their outstanding service! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, mnuss07, for the excellent 5-star review! We are thrilled to hear that we did a great job replacing the battery and cables and that the service was done quickly and efficiently. Your feedback confirms our commitment to quality workmanship and efficient Customer Care. We appreciate your business! Sincerely, the Holm Automotive Team of Salina.