Derek Munro | Page 5

Exceptional service I've bought several Mercedes from this dealership and keep coming back because of the people and exceptional service. In particular, Grace Cosco alwa I've bought several Mercedes from this dealership and keep coming back because of the people and exceptional service. In particular, Grace Cosco always goes above and beyond to ensure the service experience is a great one. I highly recommend this dealership! More

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As I understand Derek is a manager and TJ reports to him. TJ gave me a price on phone and suggested to come over to close a deal. However, when i reached at flagship they again started negotiating and increa TJ gave me a price on phone and suggested to come over to close a deal. However, when i reached at flagship they again started negotiating and increase the price by $600. It was such a unprofessional behavour sepcially by Derek. Whole thing was properly staged to play good cop-bad cop negotiation tactic. Derek said whatever TJ has said on phone is wrong as Derek is the boss and it needs his approval and the verbal quote from TJ is not approved. I just wonder if all the price is with manager why they keep sales man in front ? Howcome someone can change his words. They wasted my so much time and I will never go back to them. More

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The customer service I received was outstanding-from the entire dealership, but specifically the gentlemen I worked with Derek Munro and Marc Limage. My purchase was a bit time sensitive due to the loss of entire dealership, but specifically the gentlemen I worked with Derek Munro and Marc Limage. My purchase was a bit time sensitive due to the loss of my previous vehicle, and both Derek and Mark were MORE then accommodating to my issue. Derek Munro took the time on his day off to tend to my needs after discovering I was having some problems with regards to my insurance company. This was a major wrench thrown into my purchase and it was handled immediately and with poise. From start to finish Derek and Marc were more then courteous, accommodating and a true joy to work with. These guys, and the entire dealership, were true professionals! I felt I made two new friends, and just happened to get a beautiful new car in the process. By the way I received an amazing deal on my C-Class coupe. I would recommend Flagship Mercedes in Lynnfield to ANYONE who is interested in a Mercedes, in fact I would insist upon it! Thanks guys for an outstanding experience and a beautiful new car. Sincerest Regards, An EXTREMELY satisfied customer. More

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Entire transaction done over telephone/email. Very professional outfit. I did not even visit the dealership... they brought the papers, swapped out my car all in 48 hours. As long as you know exac professional outfit. I did not even visit the dealership... they brought the papers, swapped out my car all in 48 hours. As long as you know exactly what you want, this process works perfectly. Do you due diligence and it will pay off. What a pleasure to deal with these folks. More

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I highly recommend Flagship Motorcars to anyone in the market for a Mercedes..I dealt with Stanley Lariviere and Derek Munro whom i found both to be very professional and they also made the buying experie market for a Mercedes..I dealt with Stanley Lariviere and Derek Munro whom i found both to be very professional and they also made the buying experience not only enjoyable but easy...I was also looking for a specific model with certain options that they didn't have in stock but Stanley went out his way to make it happen..he somehow got the exact car I wanted and I was very pleased with the whole experience. Like I said if you want a Benz go see these guys and they will take very good care of you and I'm sure you will be pleased with the whole experience. They display exceptional customer service and provide a relaxed and friendly atmosphere. More

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We are very particular(fussy if you will} shoppers. All We are very particular(fussy if you will} shoppers. All employees named above were extremely patient & good natured with us as we went back and for We are very particular(fussy if you will} shoppers. All employees named above were extremely patient & good natured with us as we went back and forth for several days before buying a new Mercedes. No pressure was applied & every effort was given to put us in the car we were comfortable with. Could not be happier with the total experience. More

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Fantastic sales and service. I found the team at Herb Chambers to be very professional and helpful - everyone at the dealership was extremely courteous and friendly. This is my second experience with th Chambers to be very professional and helpful - everyone at the dealership was extremely courteous and friendly. This is my second experience with the Company - I have used Herb Chambers on several occassions for service (Somerville location) on a Mercedes I purchased in Dallas several years ago and now this purchase. I am very pleased with both experiences - I hope I can buy all my future cars from Stanley. If you value straightforward discussions and superior service, then Herb Chambers is the dealer for you. More

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Very friendly and helpful dealership. I have bought many cars from here, and the service and personal support and respect is by far the best. I will continue to buy my cars from this dealership and would re cars from here, and the service and personal support and respect is by far the best. I will continue to buy my cars from this dealership and would recomend the dealership to any parties I know of looking to buy. More

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This is a terrific dealership, Flagship Mercedes of Lynnfield, MA. The entire team that I dealt with -- from the business development manager, Mr. Derek Munro, to the sales associate, Ms. JuliaLisa Pa Lynnfield, MA. The entire team that I dealt with -- from the business development manager, Mr. Derek Munro, to the sales associate, Ms. JuliaLisa Papagno, to the young man who assisted with delivering the car, Tai, the experience was outstanding. Even the finance manager was great. He had all the paperwork done in advance and created a total hassle-free experience. They did very well on price and did so without a lot of haggling and made the entire experience pleasant. They lived up to our promise which was to deliver a simple, honest, and hassle free vehicle purchase experience -- which took me by surprise! I would recommend Flagship Motors in a heartbeat. Regards, D.M. Zankowski, Esq. More

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This is the second car I have bought from Flagship, which says a lot for me. A lot has to do with the quality behind the brand, but that's not to take too much away from customer service. As I went throu says a lot for me. A lot has to do with the quality behind the brand, but that's not to take too much away from customer service. As I went through my buying process with several MB dealerships (and Audi dealerships), the communications from all were timely, receptive, collaborative and professional. Flagship was absolutely no exception (Marc was the primary contact). I had a very, very small issue when taking ownership of the car, and immediately received a call from Mr. Munro offering to rectify the problem. The problem was so small it didn't merit any action. From 1-100, I would consider my overall buying experience to be a 98%. Brian Lucy E350 4Matic Sport February 3, 2010 More

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