Derek Munro | Page 4

Best experience ever! I can honestly say I have never had a car experience like I had at Herb Chambers in Lynnfield. From beginning to en, I really put them thru the ringer I can honestly say I have never had a car experience like I had at Herb Chambers in Lynnfield. From beginning to en, I really put them thru the ringer... I had numerous test drives and was never made to feel like it was too much. When I decided on a vehicle but one thing was missing that I wanted, they had No problem finding another one... which happened 3 times! Everyone was so nice and make you feel comfortable, welcome, & important! The bathrooms were impeccable & the coffee, water, soda, & snacks were never ending! Including ice cream! My experience was amazing, easy, & it was obvious they All wanted me to be happy. Top ALL that off with a dozen gorgeous red roses blinged out with crystals when I took delivery & I'll never buy a car anywhere else! More

Helpful 0

Report | Print

Sets the standard for luxury car buying experience This was my 3rd Mercedes Benz purchase from Flagship Motorcars of Lynnfield in the last 8 years. My most recent, seamless from start to finish, experi This was my 3rd Mercedes Benz purchase from Flagship Motorcars of Lynnfield in the last 8 years. My most recent, seamless from start to finish, experience was undeniably the best due to my salesman Frank Borriello's understanding and execution of excellent customer service. His dedication and passion for helping me far exceeded my expectations. Frank rendered the most impeccable customer service. He handled everything with efficiency, professionalism, respect and honesty. I expressed to frank during our first conversation months before my lease end of my budget, needs and concerns for my next vehicle. He never stopped working so diligently to meet all of them.I was always informed when there was dealer or manufacturer incentives available to me; had I wanted to get out of my lease earlier. Frank didn't just sell me a car but found the best one to fit my needs. He made me feel so comfortable that I signed papers on a car I hadn't even seen. The day of my last lease end, I brought my old car back and walked out with a brand new 2016 E350 in one hour. I never felt pressured at any point in the process. Flagship motorcars of Lynnfield defines and sets the standard of what a luxury car dealership should be. Starting with Frank to Derek the sales manager (who got me the best price ever) and Darnell who drew up all the paper work and had my car registered and insured for me all in less than one hour; I could not have possibly had a smoother sales experience. A Five Star dealer with five star sales and service. Thank you to this amazing team. You have sealed the deal on a lifetime customer. For anyone who is in the market to buy or lease a Mercedes Benz, I recommend you ask for Frank B; He will change any negative thoughts or feelings you may have had about car shopping and buying. More

Helpful 0

Report | Print

Excellent! I've now purchased my 3rd vehicle from Flagship and couldn't be more pleased with the level of service provided. My team at Flagship - and I call them I've now purchased my 3rd vehicle from Flagship and couldn't be more pleased with the level of service provided. My team at Flagship - and I call them my team because that's how it feels - always makes the process easy and comfortable. There are no heavy pressure sales, they simply provide options and allow me to come to my own determination of what my next vehicle will be. My team at Flagship was comprised of Derek Munroe (GSM), Julia Papagano, Product Specialist, Gil Otero, Finance Director and Paige Babcock, Product Concierge. Although each of them handled various roles during the sales process, they were all extremely professional and knowledgeable of the vehicles I was considering. I'd like to thank my team, as well as Flagship Motorcars, for providing another amazing experience. More

Helpful 0

Report | Print

Car purchase and service Derek and Grace were awesome to work with. They were very accommodating and easy to work with. I wouldn't buy a car anywhere else! I would defiantly r Derek and Grace were awesome to work with. They were very accommodating and easy to work with. I wouldn't buy a car anywhere else! I would defiantly recommend them to anyone. More

Helpful 0

Report | Print

Exceptional service I've bought several Mercedes from this dealership and keep coming back because of the people and exceptional service. In particular, Grace Cosco alwa I've bought several Mercedes from this dealership and keep coming back because of the people and exceptional service. In particular, Grace Cosco always goes above and beyond to ensure the service experience is a great one. I highly recommend this dealership! More

Helpful 0

Report | Print

As I understand Derek is a manager and TJ reports to him. TJ gave me a price on phone and suggested to come over to close a deal. However, when i reached at flagship they again started negotiating and increa TJ gave me a price on phone and suggested to come over to close a deal. However, when i reached at flagship they again started negotiating and increase the price by $600. It was such a unprofessional behavour sepcially by Derek. Whole thing was properly staged to play good cop-bad cop negotiation tactic. Derek said whatever TJ has said on phone is wrong as Derek is the boss and it needs his approval and the verbal quote from TJ is not approved. I just wonder if all the price is with manager why they keep sales man in front ? Howcome someone can change his words. They wasted my so much time and I will never go back to them. More

Helpful 1

Report | Print

The customer service I received was outstanding-from the entire dealership, but specifically the gentlemen I worked with Derek Munro and Marc Limage. My purchase was a bit time sensitive due to the loss of entire dealership, but specifically the gentlemen I worked with Derek Munro and Marc Limage. My purchase was a bit time sensitive due to the loss of my previous vehicle, and both Derek and Mark were MORE then accommodating to my issue. Derek Munro took the time on his day off to tend to my needs after discovering I was having some problems with regards to my insurance company. This was a major wrench thrown into my purchase and it was handled immediately and with poise. From start to finish Derek and Marc were more then courteous, accommodating and a true joy to work with. These guys, and the entire dealership, were true professionals! I felt I made two new friends, and just happened to get a beautiful new car in the process. By the way I received an amazing deal on my C-Class coupe. I would recommend Flagship Mercedes in Lynnfield to ANYONE who is interested in a Mercedes, in fact I would insist upon it! Thanks guys for an outstanding experience and a beautiful new car. Sincerest Regards, An EXTREMELY satisfied customer. More

Helpful 0

Report | Print

Entire transaction done over telephone/email. Very professional outfit. I did not even visit the dealership... they brought the papers, swapped out my car all in 48 hours. As long as you know exac professional outfit. I did not even visit the dealership... they brought the papers, swapped out my car all in 48 hours. As long as you know exactly what you want, this process works perfectly. Do you due diligence and it will pay off. What a pleasure to deal with these folks. More

Helpful 0

Report | Print

I highly recommend Flagship Motorcars to anyone in the market for a Mercedes..I dealt with Stanley Lariviere and Derek Munro whom i found both to be very professional and they also made the buying experie market for a Mercedes..I dealt with Stanley Lariviere and Derek Munro whom i found both to be very professional and they also made the buying experience not only enjoyable but easy...I was also looking for a specific model with certain options that they didn't have in stock but Stanley went out his way to make it happen..he somehow got the exact car I wanted and I was very pleased with the whole experience. Like I said if you want a Benz go see these guys and they will take very good care of you and I'm sure you will be pleased with the whole experience. They display exceptional customer service and provide a relaxed and friendly atmosphere. More

Helpful 0

Report | Print

We are very particular(fussy if you will} shoppers. All We are very particular(fussy if you will} shoppers. All employees named above were extremely patient & good natured with us as we went back and for We are very particular(fussy if you will} shoppers. All employees named above were extremely patient & good natured with us as we went back and forth for several days before buying a new Mercedes. No pressure was applied & every effort was given to put us in the car we were comfortable with. Could not be happier with the total experience. More

Helpful 0

Report | Print