Derek Owens

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

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Worst Auto Experience Ever If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and they still haven't found the problem. Finally, after having it for 3 weeks they suggested replacing the fuel relay. They charged me for the part and a diagnostic. It didn't fix the problem and now they are refusing to work on my car. This is the most incompetent and unprofessional business I've ever encountered. More

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Failed to take responsibility for cross threading bolts When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but w When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but was not discovered until I had to return some months later to replace a faulty EPA filter. This factory warranty filter was serviced by the VW dealer in Frisco Texas and when the sub-frame was removed to replace the filter the cross threaded bolts were observed. I was told to fix this problem it would require a section of the main frame or the car to be replaced at a cost of $4,400. When I contacted the Springfield VW dealer, both the service manager, Derek, and the general manager, Drew, declined to take responsibility for the damage caused while in their shop. So now I am personally responsibility for this repair due to their refusal to make any attempt to make things right. More

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People were nice, car is WEAK now... *EDITED* EDIT: IF YOUR CAR IS TUNED, AN ECU UPDATE WILL TURN THE CLOCK BACK TO STOCK... BE CAREFUL. NOBODY TOLD ME... MANAGER CALLED ME. COOL GUY. wil EDIT: IF YOUR CAR IS TUNED, AN ECU UPDATE WILL TURN THE CLOCK BACK TO STOCK... BE CAREFUL. NOBODY TOLD ME... MANAGER CALLED ME. COOL GUY. will update again after i have time to run a diagnostic. - Took my 2011 GTI in for a recall (nothing major, just a software update)... Tune up was done at 4:59 (They close at 5)... Note, it has had a lot of work done to it at PHP in Joplin... i.e... Stage 2 APR K04, downpipe, Godspeed intercooler, etc. I drive off of the lot and i have board lights on, one of which is the motor. My car is WEAK and slower than a 1.6 honda. My turbo gauge needle HAS NOT HIT 15 OR EVEN 10 POUNDS OF BOOST SINCE THEN... EVEN ON THE HIGHWAY. I was also given a quick inspection list where everything was checked as "does not need replaced"... This was a lie however because i KNOW for a fact my front (Porsche) brakes need changed on it. I have no way to prove my concern so whatever, sometimes you just take an asswhooping for taking your car in close to closing time when everyone just wants to leave. More

by patru_ace Verified Customer Verified Customer

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Best car ever ! So happy with my beetle Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys & gals !! More

by CHRISTINEWAGNER425 Verified Customer Verified Customer

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Oil Change Great job! Quick service and did what I wanted done. They let me know of other services that I needed based on the mileage of the car. They did not p Great job! Quick service and did what I wanted done. They let me know of other services that I needed based on the mileage of the car. They did not put a new sticker in window for next service and left residue on window from previous sticker. More

by JFCOVEY.S00914.US Verified Customer Verified Customer

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New Tiguan Easy no pressure and very knowledgeable have purchased multiple vehicles and will always come back looking forward to the electric”Bus” and customizin Easy no pressure and very knowledgeable have purchased multiple vehicles and will always come back looking forward to the electric”Bus” and customizing it the way I like. More

by vweurotech Verified Customer Verified Customer

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Awesome experience at Napleton Awesome place very helpful excited to find my new car dealership I will be doing business with them again. I picked my color and options and they went Awesome place very helpful excited to find my new car dealership I will be doing business with them again. I picked my color and options and they went and got it let me browse and drive several different models before I decided the perfect one I call her princess Snow White More

by cutn4udk Verified Customer Verified Customer

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Oil Change Friendly staff and took care of all my needs! They kept me informed and provided a loaner car so that I didn’t have to wait. Friendly staff and took care of all my needs! They kept me informed and provided a loaner car so that I didn’t have to wait. More

by JA Verified Customer Verified Customer

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Everyone always helpful and friendly. This dealership does all they can to help you with your car. They are not pushy like some dealerships. I will recommend them to others. This dealership does all they can to help you with your car. They are not pushy like some dealerships. I will recommend them to others. More

by waterst97 Verified Customer Verified Customer

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