Derek Thomas

Professional and pleasant experience. I very much appreciated his communication throughout the process and the timely completion of the service. I very much appreciated his communication throughout the process and the timely completion of the service. More

by TedandDawn Verified Customer Verified Customer

Report | Print

Brooke is the best person I have ever dealt with at a car dealership Exceptional customer service ! dealership Exceptional customer service ! More

by KIM2001 Verified Customer Verified Customer

Report | Print

Brought in a Mercedes for an oil change because I had a $29 oil change flyer from your dealership. Derick said it's not good for a Mercedes. I pointed out that it said it was. He said he'd check. After 1 1 $29 oil change flyer from your dealership. Derick said it's not good for a Mercedes. I pointed out that it said it was. He said he'd check. After 1 1/2 hours, I hadn't heard from Derick, so went to check. He said the flier was from a fired ad firm, but my oil change would be free. But it was going to be another 1 1/2 hr till it was done, as the car wasn't in the garage yet. I told him to just get me the car, and I'd go home, as I didn't want to wait a total of 3 hours for an oil change. Also... I've tried a number of times to get this changed...to no avail...this is my wife's phone! My number is 920.246.1989 More

by Ngulling Verified Customer Verified Customer

Report | Print

Car rental provided, though I missed the days when you used to get a BMW. used to get a BMW. More

by kfeathers Verified Customer Verified Customer

Report | Print

Very professional, punctual and knowledgeable. I’ve been dealing with them for 16 years and never had an issue. They are an honest and reliable dealership. I’ve been dealing with them for 16 years and never had an issue. They are an honest and reliable dealership. More

by John Verified Customer Verified Customer

Report | Print

They’re honest, and my advisor Dereck does a great job of making sure everything is just satisfaction. making sure everything is just satisfaction. More

by ltcrao Verified Customer Verified Customer

Report | Print

quality service and communication and appreciated how the process of underbody video of vehicle showed where things were process of underbody video of vehicle showed where things were More

by Mark.kreighbaum Verified Customer Verified Customer

Report | Print

What a great dealership! ! Between Emilio and Naycole and Jack how can you go wrong. I just bought a x-5e and love it. ! Between Emilio and Naycole and Jack how can you go wrong. I just bought a x-5e and love it. More

by dougmell869 Verified Customer Verified Customer

Report | Print

Carlos was not my main service advisor but treated me like I had been with him forever. He was professional and even help d me save money. What a great dude! like I had been with him forever. He was professional and even help d me save money. What a great dude! More

by Slkbonds Verified Customer Verified Customer

Report | Print

I have always had fantastic service from BMW of Sarasota. Sales people and the service department have taken good care of me. Sales people and the service department have taken good care of me. More

by TURNER.TIM.A Verified Customer Verified Customer

Report | Print