Derek Thomas

Derek was great. My only issue is that it took 45 minutes to drop off my car and get a loaner. That's way too long. The hand off from Derek to the loaner person was t My only issue is that it took 45 minutes to drop off my car and get a loaner. That's way too long. The hand off from Derek to the loaner person was the problem. More

by llbrbo Verified Customer Verified Customer

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I’ve been in many BMW dealerships over the past 5 years and this store ranks in the upper half. and this store ranks in the upper half. More

by RKZ Verified Customer Verified Customer

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Good service , in and out The service was done very professionally , quickly , and at the cost given professionally , quickly , and at the cost given More

by ted.maroney Verified Customer Verified Customer

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The people at Sarasota BMW were kind and on time. Wash the car after the service and it shined!! Wash the car after the service and it shined!! More

by KJD76Q Verified Customer Verified Customer

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BMW of Sarasota was able to make my appointment very quickly and when I wanted it and the experience was very good. I especially liked the video with the mechanic describing what was going on and what t quickly and when I wanted it and the experience was very good. I especially liked the video with the mechanic describing what was going on and what they were going to do under the car. More

by BRUCE.MURPHY.2017 Verified Customer Verified Customer

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Fantastic service! Derek went out of his way to be helpful...much better experience than my Atlanta BMW Dealership. Because of his exceptional service we will purchas Derek went out of his way to be helpful...much better experience than my Atlanta BMW Dealership. Because of his exceptional service we will purchase our next BMW at BMW of Sarasota. More

by JULIJACKSON1 Verified Customer Verified Customer

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Had a small maintenance update and the job was done accurately and on time. Satisfied with the service and the quick turnaround to completion. accurately and on time. Satisfied with the service and the quick turnaround to completion. More

by B.SERINO Verified Customer Verified Customer

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Derek went above and beyond with great service and timely communication. Well done! Exceeded expectations! communication. Well done! Exceeded expectations! More

by RSOREN001 Verified Customer Verified Customer

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Derek is always super helpful. He's the best. The cookies are awesome and Derek is the best He's the best. The cookies are awesome and Derek is the best More

by KBLESSITT Verified Customer Verified Customer

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Making the appointment was easy. I loved having the technician do a video and send it so we understood the scope of what would need to be corrected. My only complaint is it was very I loved having the technician do a video and send it so we understood the scope of what would need to be corrected. My only complaint is it was very difficult to get communication from anyone. We waited an hour for our appointment, we called and left messages and no one returned our calls. We were told they were smashed and very busy, I get it, but it was frustrating. And I think we lost an entire day just waiting for a callback. More

by Bill.hunter22 Verified Customer Verified Customer

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