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Derek Thomas
2,237 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 9 mos
Industry Experience
26 yrs, 6 mos
2,237 Reviews
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2237 Reviews of Derek Thomas
December 03, 2018
Poor annual service I took my car in for its first annual service on 8/24/18. They claimed they did all the service required. On 11/29/18 i received a warning on my car I took my car in for its first annual service on 8/24/18. They claimed they did all the service required. On 11/29/18 i received a warning on my car not to drive it because the engine coolant was low. My husband checked it and it was below minimum. We had to add water to make it to the dealer. Seriously? In 2 months?!? Clearly they have never checked the levels. What else have they not checked? Luckily my husband’s Audi was available for me to drive while he had to make a trip to this dealer which would have been unnecessary if they actually did their job. More
by JSGATESY
Verified Customer
December 02, 2018
Once that I achieved contact service was excellent Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried o Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried online chat and was promised that I would be contacted shortly, was never contacted. Once vehicle got to service centre I received excellent service. More
by Stig
December 01, 2018
Terrific Derek in Service at BMW Sarasota is terrific! Very professional, honest and stays on top of things. Kept me informed, steered me to the best service o Derek in Service at BMW Sarasota is terrific! Very professional, honest and stays on top of things. Kept me informed, steered me to the best service options and made sure that I did not pay for things (warranty items) that I did not need to. Rare in today's world. Much appreciated! More
by GREGOED
December 01, 2018
leaking tire The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer s The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer service. More
by BARBARA.WULF
November 30, 2018
Great service BMW of Sarasota has always provided great service to my cars. Quick turnaround and you can wait in the showroom or get a loaner. Would recommend the BMW of Sarasota has always provided great service to my cars. Quick turnaround and you can wait in the showroom or get a loaner. Would recommend them to keep your BMW running great! More
by JIM
November 28, 2018
Quality Service - Appointment took too long While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and wanted to be first in line . I was there promptly at 7:00 and my vehicle was taken in right away. I was having an oil change and the clogged winshield washer screen cleaned. I was there for 3 hours. No complaints with Derek but I would think the service work could have been completed in half the time. More
by jamesbetke
November 28, 2018
Maintenance Service Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite pleasant. Derek Thomas was pleasant and attentive and kept me informed and delivered my car to me when finished. My first experience with Sarasota BMW was a good one. More
by jpwargo59
November 25, 2018
Pleasantly Surprised Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up v Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up vehicle. Was delighted by the level of service I received. More
by WENDY_HAYS
November 25, 2018
Recall Repair Service My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the organization. More
by RMSA45
November 24, 2018
2nd Service Visit Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed the mark on both visits. More
by Customer001
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