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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
Verified Customer
January 29, 2026
Your dealership did not honor the multiple oil change plan I had previously purchased. I had tried to use it the service before this current one. That was a waste of my $ and you kept the money. plan I had previously purchased. I had tried to use it the service before this current one. That was a waste of my $ and you kept the money. More
by John Gifford
January 23, 2026
The service manager went out of way to help in getting my repair bill to a reasonable amount by working closely with BMW NA for a goodwill consideration. repair bill to a reasonable amount by working closely with BMW NA for a goodwill consideration. More
by gsantchurn
Other Employees Tagged: Josh Cash
January 22, 2026
Derek did a great job of telling me what to expect during the service, keeping me apprised of the findings of the technician and letting me know as soon as the car was ready for pick up. He was helpful in a the service, keeping me apprised of the findings of the technician and letting me know as soon as the car was ready for pick up. He was helpful in arranging a loaner car for me as well. I was impressed with his professionalism and how smoothly the service experience went. More
by DANNIEGIRL26
January 17, 2026
BMW Sarasota has been miserable to deal with, specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my servic specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my service in December with Derek as my service advisor. After that, I made multiple attempts to reach him—calls, voicemails—no response. Eventually, I scheduled with someone else on a day I could make time to come in, and I was told Derek would be there. My appointment was at 7:30 AM. I was the first car in the bay and the only car there. I was told Derek would be with me shortly. I sat in the lobby for 45 minutes, watching multiple cars that arrived after me get taken care of before I was. I finally went to ask why my advisor hadn’t come to speak with me yet. That’s when I was told Derek had a family emergency and wasn’t even in town. So not only was I lied to about him being there, but 45 minutes of my time was wasted and my car hadn’t even been touched. At that point, I spoke with a manager and was only able to get one of the two services done. I needed an oil change and body work under warranty. Only the oil change was completed. The body work was not. At the end of that visit, we scheduled for BMW to pick my car up from my home and drop off a loaner so they could complete the body work. That did happen. Paperwork was completed, insurance provided, credit card photographed—standard process. This was on a Friday. I tracked my car in the app and confirmed it arrived at BMW. They didn’t start working on it that day, which was fine and expected. Monday comes—no updates. I try reaching my advisor multiple times and get sent straight to voicemail. Tuesday (January 13), I finally had to threaten legal action just to get a status update. Here’s why: the first loaner vehicle that was dropped off at my house—paperwork and all—was never processed in BMW Sarasota’s system. Because of that, the car appeared stolen in their system. BMW was repeatedly honking the horn remotely through the app while it was parked at my house, disrupting my wife and me while we were working, because they were trying to locate the vehicle. BMW then had to send another loaner (which by the way reeks of cigarette smoke) to my home to swap it out, this time with an actual agreement on file so I wouldn’t be pulled over and charged with vehicle theft. The BMW employee who delivered the replacement loaner openly admitted all of this in my driveway, and I have it on video. You can see and hear the entire conversation. So to be clear: • I could have been pulled over and arrested • The vehicle was not covered under BMW’s protection plan • This happened even though I completed all paperwork correctly • BMW failed to submit it As of now, I still do not have my car. They say it’ll be done next Wednesday now. BMW has refused to take accountability and has offered nothing beyond “I’m sorry,” even after I stated this is grounds for legal action. This entire experience has been unacceptable, unprofessional, and honestly unbelievable from a brand like BMW that I have been with for about 4 different vehicles now. *UPDATE * 1/15/2026 BMW sent me a service video at 9:00 a.m. showing the inspection and confirming that the issue was resolved. The message also stated that I would be hearing from my new service advisor shortly. I waited until 3:30 p.m. with no update, even after texting my advisor first. At that point, I called and requested to speak with a manager. Paula, whom I’ve spoken with before, once again proved to be the only person willing to take initiative by looking into what was going on and trying to get me answers. Why is Paula the only person attempting to problem-solve? Come to find out, my vehicle has been completed since this morning, yet no one communicated that to me. The reason given was that my new service advisor is off today and tomorrow. You honestly can’t make this up. Thank you, Paula, for being the only person willing to help and follow through. More
by markus.s.robinson
Other Employees Tagged: Paula Bryant, Cameron Goudreau
January 06, 2026
Derek Thomas is always on top of his game. Service is handled efficiently and courteously. Have done business with him for years. Always a pleasure to. Service is handled efficiently and courteously. Have done business with him for years. Always a pleasure to. More
by jack5350
Other Employees Tagged: Emilio Torres
January 01, 2026
The dealership is in a very convenient location, employees are very nice, Derek is very professional and always make sure any issues l have with my vehicle gets resolved. employees are very nice, Derek is very professional and always make sure any issues l have with my vehicle gets resolved. More
by CPATTERSON976
