Derek Thomas | Page 13

Fantastic service! Derek went out of his way to be helpful...much better experience than my Atlanta BMW Dealership. Because of his exceptional service we will purchas Derek went out of his way to be helpful...much better experience than my Atlanta BMW Dealership. Because of his exceptional service we will purchase our next BMW at BMW of Sarasota. More

by JULIJACKSON1 Verified Customer Verified Customer

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Had a small maintenance update and the job was done accurately and on time. Satisfied with the service and the quick turnaround to completion. accurately and on time. Satisfied with the service and the quick turnaround to completion. More

by B.SERINO Verified Customer Verified Customer

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Derek went above and beyond with great service and timely communication. Well done! Exceeded expectations! communication. Well done! Exceeded expectations! More

by RSOREN001 Verified Customer Verified Customer

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Derek is always super helpful. He's the best. The cookies are awesome and Derek is the best He's the best. The cookies are awesome and Derek is the best More

by KBLESSITT Verified Customer Verified Customer

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Making the appointment was easy. I loved having the technician do a video and send it so we understood the scope of what would need to be corrected. My only complaint is it was very I loved having the technician do a video and send it so we understood the scope of what would need to be corrected. My only complaint is it was very difficult to get communication from anyone. We waited an hour for our appointment, we called and left messages and no one returned our calls. We were told they were smashed and very busy, I get it, but it was frustrating. And I think we lost an entire day just waiting for a callback. More

by Bill.hunter22 Verified Customer Verified Customer

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Poor communication with failure to completely diagnose central locking problem. Representative did not listen to concerns or that I tested all fuses and locking fuses in FEM. He texted cost of FEM replace central locking problem. Representative did not listen to concerns or that I tested all fuses and locking fuses in FEM. He texted cost of FEM replacement ($2200)on late Friday afternoon/evening and left for weekend. Went to dealership on Saturday and had part ordered only to find out it didn't fix the problem. He then wanted another $3500 to change all the door lock actuators and fuel actuator. Actuators should have been properly tested before replacing FEM; in retrospect FEM probably didn't need to be replaced. More

by palmd Verified Customer Verified Customer

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Tariff is always great and unbelievable. He gives us the best service ever you’re He gives us the best service ever you’re More

by paula.brennan Verified Customer Verified Customer

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Thorough service. I appreciated the loaner. I would have my service done by sarasota BMW again. I appreciated the loaner. I would have my service done by sarasota BMW again. More

by Mjmorrison2000 Verified Customer Verified Customer

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My experience was very positive. Check in to pick up was also excellent. Waiting area also very nice and well stocked. Check in to pick up was also excellent. Waiting area also very nice and well stocked. More

by Markgo Verified Customer Verified Customer

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They were very attentive, timely and efficient. I was very happy with the service visit and will be back for my next service I was very happy with the service visit and will be back for my next service More

by tarrek Verified Customer Verified Customer

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