Derek Thomas | Page 173

Derek was very helpful in keeping me up-dated on my service visit. He also helped us work through the decision to purchase a new BMW, which we will be doing from your dealership, given the large expens service visit. He also helped us work through the decision to purchase a new BMW, which we will be doing from your dealership, given the large expense of making the necessary repairs to our Current vehicle. More

by pmrivard70 Verified Customer Verified Customer

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Great and professional service. Sonia was a pleasure to talk to while I’ve booked my appointment, Derek is a nice service advisor. My husband really liked the video they took of our vehicle. Thank you. talk to while I’ve booked my appointment, Derek is a nice service advisor. My husband really liked the video they took of our vehicle. Thank you. More

by Edith Verified Customer Verified Customer

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Had to have our BMW towed here after hours after it unexpectedly became disabled on a trip to Fort Myers. They diagnosed the problem first thing the next morning. unexpectedly became disabled on a trip to Fort Myers. They diagnosed the problem first thing the next morning. More

by EDGELAND99 Verified Customer Verified Customer

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BMW of Sarasota not only performed the oil change and replaced the wipers as requested, but also identified other warranty items that needed replacement. All of my interactions were very professional, as replaced the wipers as requested, but also identified other warranty items that needed replacement. All of my interactions were very professional, as they kept me up to date on the progress and status of my service. More

by BRAVESFAN966 Verified Customer Verified Customer

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Derek was very helpful and Supportive. I thank all the staff. Loaner car was available. My car was clean upon pickup. I’ll be back staff. Loaner car was available. My car was clean upon pickup. I’ll be back More

by FDANCE1029 Verified Customer Verified Customer

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Efficient and knowledgable from the staff who greeted me to the service technicians. I was kept up to date on the progress of my service. to the service technicians. I was kept up to date on the progress of my service. More

by PEFRANK Verified Customer Verified Customer

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Excellent service on my M2. The communications were timely and effcient. The texts work well. I think we got a lot done together in the time expected timely and effcient. The texts work well. I think we got a lot done together in the time expected More

by Fatbaker Verified Customer Verified Customer

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With appointment I had to wait 4 hours for oil replace, no wash car, no information from the service, not a first time. This is gonna make me to change a service or buy a different brand car. Not recomme no wash car, no information from the service, not a first time. This is gonna make me to change a service or buy a different brand car. Not recommended More

by PTIMEK Verified Customer Verified Customer

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I had today oil and filter change I was the worst time at this place !!! I was waiting more than 3 hours with any explanation!!! the people working here were not very nice when I asked where my car was, no this place !!! I was waiting more than 3 hours with any explanation!!! the people working here were not very nice when I asked where my car was, nobody informed me that I would wait so long !!! More

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Good service. Professional and efficent. I was able to have the work done while I waited. Comfortable waiting area with drinks and cookies. :) Overall good experience. have the work done while I waited. Comfortable waiting area with drinks and cookies. :) Overall good experience. More

by TOM F Verified Customer Verified Customer

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