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Derek Thomas
2,252 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 10 mos
Industry Experience
26 yrs, 7 mos
2,252 Reviews
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2252 Reviews of Derek Thomas
November 04, 2018
Derek my service manager was a gem! So always professional. Shop for your BMW in Sarasota and ask for Derek as your service manager- no mistakes here... he is the real deal. Meet him once and you will know why Shop for your BMW in Sarasota and ask for Derek as your service manager- no mistakes here... he is the real deal. Meet him once and you will know why he is so outstanding. More
by AMHOLMESINSERRA
Verified Customer
November 03, 2018
REPAIR AND GENERAL SERVICE BMW of Sarasota is lucky to have an employee of the quality and skill of Derek Thomas, assistant service manager. Each time I have worked with Mr. Tho BMW of Sarasota is lucky to have an employee of the quality and skill of Derek Thomas, assistant service manager. Each time I have worked with Mr. Thomas I leave BMW impressed by his courtesy, responsiveness to my problems and the efficiency and speed Mr. Thomas manages to accomplish. Sincerely, Richard Reston More
by RICHARD RESTON
October 31, 2018
Annual maintenance Always a delight working with Derek. Continuously monitors the progress of the work being done and informs me! Work is always great and love the quick Always a delight working with Derek. Continuously monitors the progress of the work being done and informs me! Work is always great and love the quick car wash at the end! More
by CHRISLYNN01
October 30, 2018
Very pleased with the service. Very happy with the service as I called that morning and they were able to get me in right away. I had a screw in my run-flat tire and they took care Very happy with the service as I called that morning and they were able to get me in right away. I had a screw in my run-flat tire and they took care of it. More
by JUDYMEDLEY
October 28, 2018
Annual service my service was scheduled for 10AM and would take an hour or more. I left the dealership at 11AM, car washed and all service completed. I like worki my service was scheduled for 10AM and would take an hour or more. I left the dealership at 11AM, car washed and all service completed. I like working with Derek. More
by gwgraner
October 27, 2018
Overall great experience. Good service. Comfortable waiting area with refreshments. Good competitive pricing. I will definitely return for any service work that I need. Derek w Good service. Comfortable waiting area with refreshments. Good competitive pricing. I will definitely return for any service work that I need. Derek was very helpful. More
by Boston Lover
October 26, 2018
Best customer service due to personal advisor Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I k Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I keep coming back to BMW. Even my old advisor Derek makes sure to stop by and say hello, when he sees me, remembering my name . Personalized care will make me look at purchasing another BMW just for the service . More
by BRITAWAY
Other Employees Tagged: Maria Lizardi
October 25, 2018
Service I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, De I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, Derek Thomas was excellent. He noted the service that was needed for my vehicle. I volunteer on Wednesday, so Derek promptly called an Uber for me to take me to the hospital for my volunteer day. Derek did text me and gave me his cell number and advised me when my vehicle was done. Derek also called Uber for my pick up and brought me to the dealership Great service and Derek was fantastic. Thanks for your great service and look forward to future service updates Janette Fontana-Duren More
by jcf825
October 25, 2018
Prompt and courteous Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is goin Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is going on with my car More
by Sharon1437
Other Employees Tagged: Greg Jones
October 24, 2018
Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More
by DANCHARNEY1
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