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Derek Thomas
2,231 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,231 Reviews
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2231 Reviews of Derek Thomas
November 28, 2019
Tires change Derek helped me with my car problem, even though I didn’t schedule my appointment prior. I always have a professional help from him. Also I was posit Derek helped me with my car problem, even though I didn’t schedule my appointment prior. I always have a professional help from him. Also I was positively surprised by new approach with a video record, that followed my car repair. Thank you More
by TETYANA75
Verified Customer
November 28, 2019
Very pleased Derek (service advisor) did a great job. Prompt, pleasant and professional. Only had my oil changed and tires rotated and they even washed and vacuume Derek (service advisor) did a great job. Prompt, pleasant and professional. Only had my oil changed and tires rotated and they even washed and vacuumed my car! More
by LSUTTON
November 27, 2019
Great experience Derek was very courteous and kept us informed of the timing to get our car back. The service rep sent me a video of his review of the under carriage o Derek was very courteous and kept us informed of the timing to get our car back. The service rep sent me a video of his review of the under carriage of the car. I've never had this type of information. It was great! More
by JSARGENT1209
November 26, 2019
Efficient and competent The service done on our BMW was fast yet thorough. We were very pleased with the overall recommendation for future work and the care they took top ens The service done on our BMW was fast yet thorough. We were very pleased with the overall recommendation for future work and the care they took top ensure our older vehicle was in top condition. More
by orser.cornie
November 26, 2019
Annual Service Had oil change and general check up using a coupon sent to me, giving a substantial discount. I waited and the service took only about 2 hours. Had oil change and general check up using a coupon sent to me, giving a substantial discount. I waited and the service took only about 2 hours. More
by rag3434
November 23, 2019
Great service. Derek is great Derek was excellent. Hooked me up with a complimentary rental. And kept me posted as to the progress. Great communication. Work was performed a timely Derek was excellent. Hooked me up with a complimentary rental. And kept me posted as to the progress. Great communication. Work was performed a timely manner More
by JAN.HOLTZMAN13
November 23, 2019
Great Use of Technology My first experience with Sarasota BMW They quickly diagnosed my engine problem and found an oil leak on my valve cover. I have a 2001 Z3 Roadster wit My first experience with Sarasota BMW They quickly diagnosed my engine problem and found an oil leak on my valve cover. I have a 2001 Z3 Roadster with 88K + miles. So an oil leak from the valve cover didn’t surprise me. What did surprise me, was a video from the tech that was working on my car showing and commenting as he went over the various components of the car. I thought this was a great use of technology. More
by George L
November 23, 2019
Poor communication Had to call multiple times to get any info on status of repair. Asst. Service Mgr. Gave me direct number, then never answered it. After a week, we Had to call multiple times to get any info on status of repair. Asst. Service Mgr. Gave me direct number, then never answered it. After a week, went to pick up car. No converaation with servis3 mgr at all. Sent runner with invoice to check out only. Will think long and hard before coming back More
by mpwensink1
November 23, 2019
Always great service Derek is always available and provides the best service! His team is very informative and does a great job. I am never disappointed when I leave BMW S Derek is always available and provides the best service! His team is very informative and does a great job. I am never disappointed when I leave BMW SRQ. More
by DPARDUE
November 22, 2019
Excellent Service BMW Service Center is very customer focused from the moment you enter the Service Center you are greeted with a warm welcome and attended to in a very BMW Service Center is very customer focused from the moment you enter the Service Center you are greeted with a warm welcome and attended to in a very professional manner . More
by KBONCHA
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